Made a reservation on Friday for a 15’ truck, pick up at 8AM Saturday. I show up Saturday 8AM and nobody is on location. I call the number and speak to an answering service who states they will page someone urgently for me. I did this 4 times before somebody showed up at 9:05. The gentleman who showed up told me they don’t open until 9 and told me I should have used the app to check in. Nobody instructed me to use the app at any point during this transaction, not that it mattered because the woman who took my reservation on Friday promised me a 10’ truck and when I showed up Saturday I was told she should not have promised me that truck because it’s not available. I told them on Friday I needed a 10’ truck due to clearance issues, they took that reservation but they did not honor it. This entire transaction was a nightmare, the customer service was horrendous and I will not do business with this company again.
MICHAEL A
Honey Do Men
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carmel, NY 10512
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Customer Reviews
- 4.0 Average Customer Rating
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It was,ok
WALTER EThere is supposed to be early or after hour pick up and it does not work. Not only did we have to wait til 9 am when we reserved for 430am (actually needed by 8am) but another person was waiting since 7am. That is not convenient. Dont offer it if you dont support it.
LEAM CI reserved a cargo van online. Pick up was quick and easy. The van was ready when I got there. Drop off was also very quick and easy.
KRISSONDRA ELocation was very accommodating and easy to work with. Great experience.
Jim W