When I picked up the truck it seemed cleaned, when I left and got out, this crap was disgustingly infested with roaches everywhere in the drivers cabin. When I called to complain you guys wanted me to pay another deposit to get another truck, I mentioned I didn't have the funds. The rep kept insisting the previous would be refunded but in 5 to 7 days, therefore I receive NO help for being put in this spot. I had taken the day off to this move. I have rented several times from Uhaul but this time you guys really let me down.
PRISCILLA J.
Customer Reviews for Head Hunterz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To make sure the care is returned fully clean
Daniella L.I waited over an hour for someone to get there to assist me and when they finally got there they didn't seem to know what they were doing. Worst experience I've ever had with Uhaul.
christopher F.Cliff was understanding and helpful.
Roscoe I.Continue providing Excellent Service.
leonie S.Great customer service! Would definitely rent again if the need arises!
glennette B.They had no training on how to use their system, they did not want to rent a one way rental even though I had a reservation. I had to call Uhaul and their regional manager told them they had to do it.
David K.Don't send anybody to pick up a truck from this barbershop /cellphone distributor / beer drinking laundromat. Very rough part of town.
Stephen S.Spent around + 2 hours trying to take a car dolly that I didn't request. The guy here did what he could but he was not able to take it out, I drove to another Uhaul store. Very disappointing and frustrating. More than the authorized dealer representative this falls into Uhaul itself.
Peter J.