Customer Reviews for Heartwood Cabinetry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Heartwood Cabinetry

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DENNIS K.
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Customer did not leave a comment.

AUGUST P.
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Kent B.
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this is a remote, satellite rental outlet so it was lacking in amenities including the full compliment of moving supplies. That said, they did have the trailers we wanted.

CHARLES M.
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ERICK S.
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Philip B.
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Heartwood bent over backwards in their customer service, which is what I feel they do with their own business. P kept it clean and professional and super accommodating. Topnotch! Thank you.

DAVID M.
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Erich C.
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Bill F.
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Thank you

Russell L.
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N/A

TODD G.
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Super easy and fast!!!

AMY S.
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JARET M.
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Layne S.
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KELLY S.
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lucy S.
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Don R.
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Cynthia K.
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Pete is a great rep for Uhaul.

Christopher S.
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Initially to pick up at Fayette but they refused to loan trailer due to family issue. Called area manager but no responce yet. This location above was set up for pick up in 10 min. Requesting manager or area manager to call me 567-239-1301

Charli D.
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I would recommend this particular location but not UHAUL.

Andrea L.
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Customer did not leave a comment.

JON G.
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When the Issue with the auto transport was discovered, he, along with Karen and Alysha of U-Haul roadside assistance were very helpful in finding another to make for a minimal delay.

Keith E.
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Gary K.
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John O.
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Great job start to finish

lamar G.
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LATASHA C.
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Jodi S.
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Tyler B.
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Deb K.
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VICKI P.
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David L.
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Luke B.
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BRAD S.
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ricardo A.
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ADAM K.
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MARVIN L.
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Nothing. I was very pleased with the convenient location, the customer service and the ease of arranging the reservation.

Ryan T.
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Lee H.
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Nothing! The service was excellent. Pete reaches out to confirm details and. I had expressed I've never rented before and he walked me through it perfectly!

John T.
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Tim L.
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Howard T.
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KACY S.
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Matthew K.
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Pete is a great guy!

JEFF C.
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Everything was fine.

JULIA C.
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todd N.
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It is hard to rate this haul because I have 3 uhaul in defiance ohio but I was sent to Archbold about 25 minutes away to pickup this trailer. It is not the fault of the business in Archbold. The service was great. The trail brake away chain would not fit in to my gmc 2500 HD truck hitch to small of S clip on trail went and got heavy duty clips to make it work a lot of wasted time.

don S.
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April J.
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DOUG M.
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bruce S.
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tracy W.
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Mark C.
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Pete was great - very helpful! I recommend calling him directly to rent vs. creating a reservation on the website. He's happy to help and can keep you from making mistakes that will make your rental a hassle at the last minute.

ROBERT H.
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DAN H.
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Excellent customer service! Communicated very well. Made my experience very simple and easy!

Lindsay L.
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lamar G.
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Tad G.
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JULIE L.
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Very nice and very helpful...I would use them again.

Leslie F.
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Kennedy G.
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Jon L.
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Keith R.
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Pete did everything to make it a great experience.

Gail S.
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Roger Z.
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I would rent a trailer from here again if I needed to. Would recommend to others.

robert S.
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Roger Z.
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Mr. Grieser dealt with me himself. He recommended that I rent a trailer round trip if I need it in the future as it is more economical then one-way. The power was out in the area, so he sent me a receipt from his iPhone.

Tyler R.
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Carmen L.
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angie S.
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It was great.

Tristan K.
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Kristine W.
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I was very impressed with this location. They were friendly and helpful.

sheila M.
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I received terrific information about what equipment to use and how to handle the trailer. 100% satisfied. Can't think what to say about improvementws.

James T.
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I called the 800 number to extend my contract, the lady was confused and finally transferred me to reservations, who told me my contract would revert back to an in town contract but I ended up paying way more than that. I don't mind the paying as I had changed the contract, just wish the customer call in people were better trained to not give erroneous information....Heartwood Cabinetry location was excellent in customer service though

ANTHONY R.
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lamar G.
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Great experience. Will use U Haul again if I need to!

Doug H.
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Collin M.
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melvin H.
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Great guy, great service, excellent

Christopher H.
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Jonathon R.
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BEN J.
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the whole process to return the truck was a huge pain in the ass.

LARRY L.
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Brenda T.
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Ruby B.
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Excellent customer service as always!! Great job!!!

RICK G.
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Peter A.
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I reserved a 26' truck and was provided a 20' truck with no options to go anywhere else for the truck I actually reserved. This greatly impacted and made more difficult my move of my family of 7. Probably won't go the uhaul route again. The local agent was excellent however and felt terrible. Unfortunately he was given the wrong information by a company that just doesn't care.

DAWN B.
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Dan A.
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james V.
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Not much, the manager, John was a breath of fresh air in an otherwise travel experience. He was extremely helpful and offered good advice that made the remainder of our trip stress free. Thank you John!!!

bruce S.
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YVONNE M.
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roger B.
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Martin K.
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Charles F.
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When reserve ed, two weeks prior to pick up I requested a location 5 miles from my home. The night before pick-up I received an email and a phone saying I needed to pick up at a location over 20 miles from home (40+ miles round trip). The manager offered to meet me before opening as I had a tight schedule Upon arrival, the manager was already there hooking up my dolly. Unfortunately the truck I was supposed to have had a flat tire so trucks were switched. The truck I received just came in, was filthy inside and out - which the manager offered to clean and I refused as I had a crew at home waiting on me. The truck also had allot of damage to the doors and seals which made in almost impossible to hear my wife and the glove box was broken. Upon hooking up the dolly to the truck I found the right tail light inoperative which would have to be repaired, I was offered a trailer instead but I was in a hurry and the trailer would make the long trip more difficult. While we were repairing the light another customer showed up and the manager went to help them and I finished the job fixing the light. At the very end he returned. I know he was put in a difficult position and he did as well as he could. The truck and trailer operated without problem except for the window leak in door.

Linda S.
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ARLENE V.
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TERRANCE L.
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There isn't much to improve on. Pete was very helpful and even stayed open later for me to be able to get the truck.

lindsay R.
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brent G.
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Great service. No suggestion on improvement

No reviews have been submitted for this location.

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