The owner was excellent and very helpful. The equipment performed well but could use some updating. Rent from here!!!
Eric B
Customer Reviews for Heartwood Cabinetry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer that we rented was horrible towing. We traveled over 1000 miles not being able to go over 50 mph without severe sway. We will never rent a trailer like that again. Added about 10 hours extra drive time.
ROGER VExcellent service!!
VERLE SOverall great experience.
PETER GReduce the number of automatic emails and texts from U-Haul.
STEPHEN JEverything was great
RICHARD SGreat customer service!
TARA GVery friendly and helpful
Kimberly PWas very pleased with the spur of the moment accommodations needed this truck in a hurry, and the renter came through
KENT SThe Gentleman who runs this Location went above and beyond to make sure I had the rental as needed!!!
DUANE FGreat service, had the truck warmed up and ready to go! Highly recommend!!
SCOTT SAlways a pleasant experience with this business.
GARY B10/10 service. Will only be using this place when we need a truck.
IDIALINA APeter was a wonderful person to work with and he was extremely helpful.
DWAYNE BPete is a great asset to the uhaul business!
RANDALL JPete at Heartwood Cabinetry was excellant.Walked me through the entire rental process. Clearly answered every question I tossed at him.
STANLEY KGreat service!!
CHRISTOPHER PMy initial reservation was with the business in Pioneer OH - I was NOT satisfied with the manner in which they handled this transaction and would NOT recommend the Pioneer location to a friend
Peter GBest U Haul location I have ever rented from. Friendly, competent people who really care that their customer has a good experience.
JACKIE MI called the day before I needed the truck, told him what I was needing, and since he did not have one available he tracked one down went and brought it back to his location, for me to pick up the next day. Very amazing of him to do that.
BENJAMIN MGreat customer service. Met me after closing time to accommodate my needs. Thank you!
DIANE WI have done business with Pete before and will again.
Cynthia KNo changes are needed.
JEFFREY AReally appreciate Pete. He met me after normal hours to work with my schedule and was a big help.
Earl BVery friendly and straightforward pickup!
Jane GPete was very helpful and professional. He helped me put the hitch on my car as well as taught me how to properly tie down and load my items.
KEEGAN DVery good service and the trailer pulled nicely. Thank you!
David HAwesome!!!,, very clean ,, they were very nice and helpfully all the time ,, making me feel so safe ,, very professional,, thank you very much a super 5 stars place ,,
Landy RGreat experience picking up a trailer from this location. I forgot his name but he was so helpful and nice when we picked up our trailer first thing in the morning. Highly recommend picking up from this location.
Tabatha CEverything went smoothly, and the guy was very polite and professional
MIGUAL r5 Star Service!!!
Gary BSignificant delay appeared to be caused by your reservation platform.
MICHAEL LVery professional and very good. Thank you!
David HOwner was very helpful in hook-up and return
Carlton SThe service from this place are exceptional! Trucks and trailers from this place are checked and repaired before they leave.
JUDY WPete Grisier, Archbold Ohio 43502 was deceptive! Took advantage of senior women. In all the calls I made to question times and charges, not once in my notes did he instruct me to make sure add gas in. Nor did he inform my driver. When returned a few hours later he would not grant my driver ability to drive 2miles to add gas! Liar and thief! Overcharged! Down right dirty business practice through Heartwood Cabinetry
Peggy MThis is the only place local that I will rent from! Great service and awesome staff!!
Michael HHeartwood was perfect
CLAYTON CGreat service from Pete and crew. I had to rent another day in a emergency, 1 text and it was done. That service
Julius FDropped the truck off after hours
James BGet better gas mileage? Would like to get Cargo van but can't rent one of those any more? Dealer did a GREAT JOB!!
Joshua SWas under the impression if it wasnt at the location needed they would make an effort to get the truck needed meant They would get the truck . Not send us to the location to get the truck . But they allowed additional milage but that still took us 1.6 miles over .. still it got us moved and safely and Yes we will use them again because its reliable ..
charles bIt was a pleasure to do business with Pete. Pete made sure I had the equipment I had requested and explained everything to me. Thanks Pete
John GThe trailer was smelly, but it was resolved by airing it out before we loaded it. Pete is great.
Lori BVery nice staff. Greeted us as we pulled in and was very courteous. Even recommended a nearby church that gives away furniture for free.
Nichole MEverything was good. The associate was very friendly. 5 stars to him.
MANLEY F