Customer Reviews for Helena Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Helena Hardware

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MITCHELL E.
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Tamara B.
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LAURIE S.
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Payton A.
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Check the fucking tired before renting out the trailers. My tire had tread missing from it all the way to the belt that was hidden because it was on the bottom when I checked the trailer. I noticed this during my trip and stopped at a uhaul hub hoping to get it replaced or at least swap it for another trailer and they wouldn't do it. With it being a uhaul hub they had plenty of trailers. I tried putting in a road side assistance request and it never went through. Horrible service from uhaul.

Brandon Y.
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Easy access for a truck and trailer and very well marked where the trailer should go.

John E.
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Mark C.
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Charles W.
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All was well!!!

Benjamin J.
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Very friendly & helpful staff

Michael C.
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Edgar M.
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Brandon B.
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alison C.
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Excellent. Loved the customer service I received. I will recommend to everyone.

John G.
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Robert P.
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Mike C.
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Dennis B.
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Joseph M.
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Excellent helpers getting everything hooked up. UHaul changed the pickup location without really telling me. The original email was for the location I picked then a text showed a different location with no explanation. The Helena location was great though.

Brian M.
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Perfect transaction

John B.
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David L.
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Niccolle J.
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David C.
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best customer service I have had in a very long time. I rarely write a review but this was exceptional. very safe return and didn't even have to wait or get out of my vehicle Truly contactless return. Is there a way to get a contactless pickup in these unusual times?

HOWARD H.
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ROBERT H.
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GAYLE B.
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Melanie P.
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Tommy C.
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The car dolly came unhitched whenever we started to load the car. The employee must make sure the hitch is properly on the ball and tight. We were fortunate that nothing was damaged. Nice people.

Shelby C.
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Daniel G.
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They were considerate and help attach the trailer safely. Reviewed all the requirements for use and safety very clearly and professionally. Will use again.

andrew T.
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Jeffrey D.
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Part of electrical wiring was missing and had to be replaced

Mark L.
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Dwayne H.
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Samuel B.
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While the personnel were friendly, I have a grievance with U-Haul's system. I was promised a 17 foot truck for a Friday. On Thursday I received confirmation that the truck would be there. On Friday I called to double check, and I was told that the truck would not be there. I then had to drive 30 minutes out of my way to get a new truck, and then I was charged for going over the estimated miles. I'm disappointed in U-Haul's system. What if there hadn't been another truck within a feasible distance?

Anderson B.
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Daniel S.
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Kim H.
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Michael B.
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excellent experience..will be a returning customer

norma N.
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A representative came outside and assisted us. I told him that the dolly was not inside the truck and I told him that I reported it before we began to load the truck. Of course someone at U-Haul did not make proper notation of this. He called and got it taken care of.

James K.
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The electronic sign in took longer than I expected.

Tyrone H.
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Very nice people to work with.

Maria B.
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Fernando A.
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William P.
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Thomas G.
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Donald S.
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My original reservation was for a different pickup location and a smaller truck. I was not informed of the change in pickup location and had to call to find out where to go. The pickup location was new and the paperwork process was very slow as the person was new to it. However, the person was nice and did his best to get me going. Drop off in Memphis was smooth.

Edwin S.
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Excellent customer service.

No reviews have been submitted for this location.

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