Trailer Rental & Towing in Helena, AL at Helena Hardware
(U-Haul Neighborhood Dealer)

79 reviews

101 Ace Pl   Helena, AL 35080

(205) 419-5206

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(205) 419-5206

101 Ace Pl
Helena, AL 35080

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Helena, AL 35080

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

79 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
1.0

I was charged for a overnight drop off, which resulted in a option to rent it to someone else the next day early.

Rayce L. 
Rating:
4.0

Everything was fine, no improvement necessary. 👍

GERD F. 
Rating:
3.0

One strap was cut and we didn't know until later that evening after we got home ready to load. We had to wait until the next morning to go to Vestavia for a replacement strap. They inspected and found the other strap was on backwards. They also check the tire pressure. None of this check was done at the other location in Helena. This delayed our trip start.

FRANCES C. 
Rating:
5.0

The app to return didn't work. Couldn't get past share my location. Yes, I went into settings, corrected, then rebooted... phone was correctly set, but haul app would not go past this page

PAUL G. 
Rating:
5.0

Great service so not any improvements I can see.

KIMBERLY C. 
Rating:
5.0

Thanks so much! Daniel made the whole process super easy and was a great help! Highly recommend!

JESSICA V. 
Rating:
3.0

Clean the cab. The cab was covered with yellow pollen.

LINDA B. 
Rating:
5.0

Easy to drop off Nice on the phone And accommodating

Charlotte H. 
Rating:
4.0

I was not informed about a after hours service fee for simply dropping off a trailer. The fee is higher than the rental price.

MICHAEL ANTONIOU O. 
Rating:
3.0

Do what you say you will.

Robert M. 
Rating:
3.0

Check the fucking tired before renting out the trailers. My tire had tread missing from it all the way to the belt that was hidden because it was on the bottom when I checked the trailer. I noticed this during my trip and stopped at a uhaul hub hoping to get it replaced or at least swap it for another trailer and they wouldn't do it. With it being a uhaul hub they had plenty of trailers. I tried putting in a road side assistance request and it never went through. Horrible service from uhaul.

Payton A. 
Rating:
5.0

Easy access for a truck and trailer and very well marked where the trailer should go.

Brandon Y. 
Rating:
5.0

All was well!!!

Charles W. 
Rating:
5.0

Very friendly & helpful staff

Benjamin J. 
Rating:
5.0

Excellent. Loved the customer service I received. I will recommend to everyone.

alison C. 
Rating:
5.0

Excellent helpers getting everything hooked up. UHaul changed the pickup location without really telling me. The original email was for the location I picked then a text showed a different location with no explanation. The Helena location was great though.

Joseph M. 
Rating:
5.0

Perfect transaction

Brian M. 
Rating:
5.0

best customer service I have had in a very long time. I rarely write a review but this was exceptional. very safe return and didn't even have to wait or get out of my vehicle Truly contactless return. Is there a way to get a contactless pickup in these unusual times?

David C. 
Rating:
4.0

The car dolly came unhitched whenever we started to load the car. The employee must make sure the hitch is properly on the ball and tight. We were fortunate that nothing was damaged. Nice people.

Tommy C. 
Rating:
5.0

They were considerate and help attach the trailer safely. Reviewed all the requirements for use and safety very clearly and professionally. Will use again.

Daniel G. 
Rating:
3.0

Part of electrical wiring was missing and had to be replaced

Jeffrey D. 
Rating:
5.0

While the personnel were friendly, I have a grievance with U-Haul's system. I was promised a 17 foot truck for a Friday. On Thursday I received confirmation that the truck would be there. On Friday I called to double check, and I was told that the truck would not be there. I then had to drive 30 minutes out of my way to get a new truck, and then I was charged for going over the estimated miles. I'm disappointed in U-Haul's system. What if there hadn't been another truck within a feasible distance?

Samuel B. 
Rating:
5.0

excellent experience..will be a returning customer

Michael B. 
Rating:
5.0

A representative came outside and assisted us. I told him that the dolly was not inside the truck and I told him that I reported it before we began to load the truck. Of course someone at U-Haul did not make proper notation of this. He called and got it taken care of.

norma N. 
Rating:
5.0

The electronic sign in took longer than I expected.

James K. 
No reviews have been submitted for this location.

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