Customer Reviews for Hello Tire
(U-Haul Neighborhood Dealer)

Rating:

3.0

Trailer was not ready, a padlock was left on and needed to be forcefully removed delaying our departure and almost broke the trailer latch when he tried. Trailer itself was great and especially found the newly installed ramp to be a vital feature.

Rating:

3.0

Helpful somewhat. Branch closed but someone briefly assisted in lifting trailer off the hitch. The trailer is dangerous.

Rating:

4.0

GM was very helpful & friendly

Rating:

3.0

The truck appeared poorly maintained. Seats were hard to adjust, the door in the back was hard to operate — all due to rust. The truck itself was a terrible ride, much worse than UHauls I’ve rented from other locations. It felt like the truck hadn’t been serviced in several years.

Rating:

4.0

From the phone call to the pickup location and the trailer worked out did the job for me. I would recommend to a friend..

Rating:

2.0

Hello, Unfortunately I was charged for the fuel extra money. I've the photo before using the truck and after. I refilled the truck exactly and even a bit more than it was but anyway was charged for the fuel. Will never use again this location

Rating:

5.0

I was served in timely manner,..The entire process was flawless

Rating:

5.0

Good

Rating:

5.0

Keep up the great customer service. Thank you.

Rating:

5.0

Seamless person-less check-in process. Very nicely done and app instructions were super clear.

Rating:

2.0

Not courteous, made me walk around to and from the shop multiple times, garage employee refused to assist pushing trailer, just a run down and unfriendly place overall.

Rating:

5.0

A previous client had left their highway 407 transponder in the U Haul track.

Rating:

1.0

U haul Representative at site was helpful and punctual, however the location was less than adequate. Limited parking and difficult to access. This was not the location I had requested when booking as it was 45 minutes out of my way.

Rating:

5.0

Everything was excellent ! Mr.Soltani was efficient and had me in my way in 10 min.👍🏼

Rating:

5.0

Highly recommended! No wait and no bs like regular U-Haul home branches. Comes in and go quickly.

Rating:

5.0

About 21:10 on July 29 I ran a red light at Yonge Street and Jefferson Forest Drive / Tower Hill Road intersection. I am willing to pay the ticket as soon as possible. My home address is on my drivers license, I will be expecting the letter invoice.

Rating:

5.0

I dropped the truck off hours so there is nothing much for me to add for this location.

Rating:

4.0

My truck was booked online for this location. However, this location is closed on Sundays. I believe your online booking system need to be accurate about location hours and truck availability.

Rating:

1.0

I bring trailer back 2 of July 2024 before 6 am, but stuff mentioned in bill that I return trailer at 01:55 pm. And charge me for 5 days instead 4. When I called to the number that was mentioned at Invoice , representative was very rude, raised voice on me and did not help me. Please check this information and resolve my complaint

Rating:

5.0

Great customer support staff! Very helpful…

Rating:

5.0

Stay true to your cordial self

Rating:

5.0

The employee was very helpful in attaching and unattaching the trailer. We were disappointed at the cleanliness of the trailer as it was very dirty inside.

Rating:

5.0

Good service!!’

Rating:

3.0

There was no one at the counter at the time of pick up and at the time of drop off. For the trailer, it is very hard to maneuver in this location, very narrow and requires good skills to navigate trailer backwards in such tight space. Th trailer was not very clean inside, and the hook up was of an older type which is not the most safe.

Rating:

1.0

The manager at the young street location is clearly not suited for this position. If you read the google reviews of this location you would see exactly what and who is the problem. I should have read them before I wasted my time going to that location.

Rating:

3.0

service was friendly and professional. location is clean but there are no lights at dropoff point so may pose some safety concerns at night.

Rating:

1.0

Customer service was very poor, felt discriminated against, it’s sick that this is still going on 2024 in a country like Canada. I have also taught leaving bad google review. People are people and sometimes nothing we could do to change them

Rating:

1.0

I showed up for an 8 am pick up time and no one arrived to open this shop until 8:30 am

Rating:

3.0

Rate for extra km was not transparent… took too long to get out, system not working or down…

Rating:

5.0

Just a little long to register info upon pick up and the lock was a little sticky… the rep did warn me. Also, I received vehicle with just less than half a tank of gas… I only used a quarter so I filled up to just under the half way line too… I took b4 n after picks as well. Other than that, excellent experience

Rating:

5.0

Overall he was pleasant and helpful but there were no coffee pods available for me to make coffee and the person already went to check my truck so I couldn’t ask for one. Also no hot water so couldn’t make tea though there were tea bags available. I could have asked when he got back but didn’t bother. He was nice enough and I decided I didn’t want after all. I dropped off the truck at 11pm after renting at 1pm. Truck due back Sunday at 1pm but this location only open until Saturday 2pm. I chose location as it was closer and I planned to return same day. Didn’t want to pay the $20 to not come in person for return so I went back Saturday at 8:30am to complete the return though they have convenient drop off box for the keys. The guy said I could have done by phone and he wouldn’t have charged me the $20, so you can try calling next morning which I was going to do but this place is only about 6mins fr home so easy for me to drive there.

Rating:

5.0

Very friendly staff

Rating:

5.0

Excellent location, nice and friendly staff...

Rating:

1.0

Not happy with the service at all. They overcharged and took advantage. Not going to recommend it to anybody! Bad service

Rating:

5.0

Parking is a challenge

Rating:

3.0

I said It’s ok without insurance, but he added it. Pay more money.

Rating:

1.0

I arrived at the haul location before 8 am and no one showed up . I waited until 915 am and still no one came. I am very disappointed. Can I please get a call back 647 388-0576

Rating:

4.0

Very efficient customer service on site. Also very prompt billing and the receipt was sent electronically the next day. The truck is quite basic (hand crank windows, driver’s seat has manual forwards/ backwards adjustment, and no vertical adjustment, rudimentary radio), but clean and the drive was mainly smooth. I rented a 10 ft box van. There was plenty of room for my stuff but there was no ramp to get into the back. There were nice big mirrors on both sides but no backup cameras. Parking in the back for returns can be challenging depending if other drivers park properly and leave enough space for others. A suggestion is to have assigned parking spots and permission to park somewhere else if all spots are taken. Also another suggestion is to have the gas reading done on level ground. The present parking is on a slope making gas level readings inconsistent. It might be better to ask all customers to fill up the gas tank before returning the vehicle so everyone can start off with a full tank at the start of their trip. It would be easier to fill up the tank at the end of the day than to try to fill to a less than full level.

Rating:

5.0

Nice and friendly staff with quick check-in and check-out service.

Rating:

5.0

thanks for good service

Rating:

5.0

Excellent service from the owner Amir. Will definitely recommend to friends and family

Rating:

2.0

I should have got a better service and discount for a day flat rate

Rating:

2.0

Hi My problem was with the amount I paid I asked my friends about the cost of U-Haul, none of them mentioned the mileage I traveled. It's strange to me that you announce that the rent of U-Hall is about 20 dollars, but at the end of the job, they charged me more than 90 dollars! Sorry but I feel that they have robbed me !! I think this problem is belongs to U-Hall cod and low And the location can’t do anything.

Rating:

5.0

Amir is a good exsmple of how an agent should be. Honest, very detailed about your contract and a professional. Highly recommend this place. Not all places are the same but this place is it.

Rating:

2.0

I returned the truck with 3/4 of the gas tank full. I received money for 1/4.

Rating:

5.0

Excellent service, Staff was very helpful and friendly specially Amir.Strongly recommend this location

Rating:

2.0

Didn’t have the truck I had reserved. I refilled the gas and left the receipt in the truck pricing it, and still got charged for gas. Poor service.