Parking was small for the big truck , They over charged me for mileage and added a fuel charge on my card when I got the truck back in the same fuel level I have pictures to prove it . Am using a different rental car after these over charges by U-Haul
Bashir m
Hello Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, ON L4E3N8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Lock on the key lockbox was malfunctioning. I had to contact customer service for help. Truck didn't have a back up camera unlike the one I rented before.
ANTON YI rented a U-Haul truck through this location and was disappointed by how a fuel discrepancy was handled. When I picked up the truck, the fuel level recorded on the rental agreement was higher than the actual fuel level in the vehicle. Fortunately, I took timestamped photos at pickup showing the gauge. When I returned the truck, I added fuel and returned it with a little bit more than it had when I received it. Despite this, I was charged an additional fuel fee. The $11 charge itself isn’t what bothered me most. What was frustrating was the complete lack of accountability when I called to explain the situation. Rather than reviewing the evidence or acknowledging that the fuel level on the paperwork may have been recorded incorrectly, I was simply told that I should have caught the discrepancy before leaving. Mistakes happen. Had someone simply said, “You’re right, the fuel level appears to have been recorded incorrectly, and we’ll correct the charge,” I would have had no issue. Instead, the concern was dismissed entirely. I would strongly recommend that anyone renting from this location take detailed photos of the fuel gauge, odometer, and vehicle condition before leaving.
Fatemeh HUhaul told me that i could pick up a 20foot truck from this location 24/7. I had to wait 40mins in the morning until the manager of the store location came in. Which he then told me that only the smallest truck is 24/7 pickup and any other truck is not available 24/7. Uhual’s system/app doesn’t know or care about this and it caused a huge time loss on the morning of our move. They only gave me a $20 discount because of this. Very disappointed in the service here and from Uhual at this location.
Bryan RSo good
AKBAR A