Loved the self service because we needed this rental after hours to finish moving. Wonderful!
Customer Reviews for Heritage Self Storage 2
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Heritage Self Storage 2
The lock to get access to the key was VERY hard to open. Needs replaced.
Customer did not leave a comment.
I had problems getting online service to work to return
I did the 24/7 pickup and drove to the location which was already 30 minutes the opposite way from where I was moving. I get to the location, and the truck isn't there. I called on the phone and they said the person didn't put it out there. She told me that the nearest one was somewhere else. It turned out to be another hour in the opposite direction. I picked up the truck, moved everything, and when I went to return it to the location.
When the customer pays for an extra service such as renting a dolly. Make sure it's on the truck for them.
We were a little confused at first about where the key was located when we picked up the truck
The first place I went to pick up my reserved U-Haul they didn't have one so I had to drive across town to pick up at a different location. I prefer to deal with someone face to face than use an app.