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Miranda B
Customer Reviews for Heritage2
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online checkout was hard due to repeatedly getting sent back to the start page
Michael JY'all are awesome!
brenda BGreat place to rent a Uhaul.
Dennis HThe truck leaked. Our furniture and clothing arrived wet. We think it had a gas leak. You could smell gas strongly.
Billy AHave more of a variety of truck sizes available
CHARLES BNothing! This experience was flawless due to Joanie! She went above and beyond your normal experience. She is a class act!
Janys CHad to make a few adjustments due to weather and labor and these were done with no fuss.
Millie BThis location is on the Ball!! They are great!! Thank you for all of your help!!!
victoria rMaintain! No improvement possible.
John TI have no complaints. Service was personable yet professional. Great experience for a stressful time of moving.. they were very helpful
Mary GI was told by the pick up location that I could drop off the van at any location nearest me at no extra charge. On Monday, 5/17, I received a call from personnel at the Arab, AL original drop off location asking me where I had dropped off the van. I told him Heritage in Cullman, and he said that he would contact them so I would not be charged for dropping off at a different location. I was STILL charged $59 to my card for dropping the van off at Heritage in Cullman, AL instead of the Arab, AL location (which was out of my way). I am very disappointed in U-haul. Apparently it's acceptable for Uhaul not to notify me of a change in location for my pickup, but I'm charged $59 for dropping off the van at a different location. I will never use U-haul again and I will encourage all my friends to stay away from U-haul.
Sherry MTruck was very dirty inside and out. We also had trouble accessing the key.
Daniel CLoved the self service because we needed this rental after hours to finish moving. Wonderful!
Susan AThe lock to get access to the key was VERY hard to open. Needs replaced.
Cristi SI had problems getting online service to work to return
Kristy MI did the 24/7 pickup and drove to the location which was already 30 minutes the opposite way from where I was moving. I get to the location, and the truck isn’t there. I called on the phone and they said the person didn’t put it out there. She told me that the nearest one was somewhere else. It turned out to be another hour in the opposite direction. I picked up the truck, moved everything, and when I went to return it to the location.
Justin BWhen the customer pays for an extra service such as renting a dolly. Make sure it's on the truck for them.
Michael SWe were a little confused at first about where the key was located when we picked up the truck
Cessley hThe first place I went to pick up my reserved U-Haul they didn’t have one so I had to drive across town to pick up at a different location. I prefer to deal with someone face to face than use an app.
Toni M