Hide It Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Thanks for helping me with the truck. Overall, it ran fine and was clean. The windshield wipers did not work and made driving in sleeting snow a bit of a challenge. The truck was a little sluggish starting so I left it running a couple places to hopefully charge the battery for you and not risk needing a jump. Otherwise, all was fine. Thanks again.

Rating:

5.0

The staff was very helpful and accommodating. They worked with our tight travel schedule. They were always very friendly and communicated very clearly. We hope to use them again for our daughter's storage of her college room items during summers.

Rating:

5.0

Christina Robbins does a great job at this location.

Rating:

5.0

The customer service was top notch! I was in a jam with changing out trailers and Roger went above and beyond to help me out. He is a great example of what customer service should be. I wish more stores had employees like him.

Rating:

5.0

I was very happy with my Uhaul rental experience. I will recommend this location to anyone who needs to rent a Uhaul. Thank you. Debbie Dix

Rating:

5.0

Fix the website. Was not able to reserve a normal pickup time.

Rating:

5.0

Had a very good experience, local folks were very helpful, vehicle was better than expected (Ford Van). Thanks!

Rating:

5.0

It seemed as though 4 day rental from Ohio/Tenn somewhat excessive. Returned early thinking they mak credit some to my acct. apparently not. Oh well.

Rating:

5.0

Really great place!! Great Service.

Rating:

5.0

Everything went beautiful thank you

Rating:

5.0

Very Friendly customer service , would recommend to others !

Rating:

3.0

Make sure the truck has oil. It was completely dry.

Rating:

5.0

Very nice customer service. Quick and easy return.

Rating:

5.0

This uhaul place is awesome. We have used them twice lately and they are extremely friendly and helpful and they are great at customer service, even when they are really busy!

Rating:

5.0

When picking up the uhaul after leaving the company I seen the gas tank was empty. But it was taken care of

Rating:

5.0

Lower refill gas prices

Rating:

5.0

This location had very friendly staff, also very helpful, 10/10 would recommend

Rating:

5.0

This location is the best in Steubenville OHIO

Rating:

5.0

Very nice customer service would highly recommended this location.

Rating:

4.0

It smelled of manure and ha a lot of flies in the back. As for this time of sanitizing and cleaning of things, I thought the cab area could have been cleaner. Mechanically it was good.

Rating:

5.0

Chris was very professional, courteous, and helpful. She explained everything in detail and answered any questions. We will definitely use this UHaul again.

Rating:

4.0

Honestly, the service here was GREAT! Definitely 5/5. I wish I would have gotten the lady's name who walked me through the rental because she was awesome. Really nice, personable, walked me through the rental process, assured me I'd be fine when I told her I was nervous about driving the truck. When I called the day of my return to ask what would happen if I needed to bring it back after my scheduled drop off time, she told me it wouldn't be a problem & they'd handle everything for me, it was very nice. The only reason I didn't put 5 stars is just because the place was a little hard to get to, for me, & I wish it had a better parking lot for you to return to trucks to, parking it at the end was the scariest part of driving it by far.

Rating:

5.0

Super friendly and helpful staff!!

Rating:

4.0

Vehicle had a heavy smoke smell in it.

Rating:

5.0

Nothing. Very pleasant and she did everything to help me out. Thank you!!

Rating:

3.0

I was originally given a wrong address for drop off. The correct address was 15 minutes away.

Rating:

5.0

Awesome, professional, and helpful staff. I will only be renting from this location with future buisness.

Rating:

4.0

Location pick up and drop off a little farther than we wanted but understandable due to last minute leasing. Truck was nice. AC worked, ran good, good ride, easy to drive and back up camera. Lady was friendly also. Price was a little more than I expected but I haven't rented in ten years. Price of everything is higher these days.

Rating:

5.0

Excellent service!

Rating:

5.0

Nothing, had fast friendly service. When I need another U-Haul. i will go back there.

Rating:

5.0

No improvement necessary. This was the third time renting from this location, always friendly and courteous. Easy pickup and return. Will be back soon.

Rating:

5.0

This was a last minute reservation and the uhaul company on 213 came through! I needed a pickup truck but the 9ft van worked just fine. The attendant was very nice and welcoming. Overall great customer service! The only improvement I would suggest is to keep at least 1 different type of vehicle at all locations. I live about 2mins down the street from a location and about 3-4 mins from the other and they didn't have what I needed. Overall good locations and good service

Rating:

3.0

I believe the woman who I spoke to the day of pick up and drop off, was Amanda or Ashley. Either way I would like her to recognized. She was beyond helpful and beyond willing to make sure I had the top service. She made sure the process of moving was as less stressful as possible. Her genuine care for the customer made me a 100% loyal customer. As a corporate company I believe U-Haul should take a moment and give this woman the thanks she deserves. Maybe even give her an air conditioned area to work in. The building was beyond hot and this "U-HAUL ANGEL" only had an industrial fan to blow hot air on her. Over all I would return because of her. Thank you ma'am I appreciate your kindness.

Rating:

5.0

Well since uhaul sucks some big old dick and this place is the exception you can only improve. When I say improve I mean really really suck less and get more people like Hide it storage you pieces of crap.

Rating:

5.0

No changes needed

Rating:

5.0

I had a lot of issues getting a truck at other locations, but this location was friendly understanding.

Rating:

5.0

First time renting a uhaul great experience

Rating:

1.0

Our boxes were to arrive on June 27,2020 they didn't arrive till July 1,2020,The customer service people were rude , they would put you on hold for 45 to 60 minutes at a time. Our boxes were sent to a different location,not what we contracted for.overall experience not happy

Rating:

5.0

All was good NO COMPLAINTS!!

Rating:

5.0

The young lady that I talked to when renting truck was very kind and helpful.. the process was easy... i will define use them again

Rating:

4.0

everyone was polite and knew what they were doing!

Rating:

5.0

Very friendly

Rating:

5.0

The online reservation process was complex and time consuming, and the portion about my driver's license (uploading) was actually impossible to complete. The person at the check-in desk, however, was knowledgeable and efficient. She explained that UHaul updates their computers on Sundays (the day I made my online reservation) and that driver's license photos--or at least the front of the license--often will not upload.

Rating:

5.0

Ashley was very friendly, helpful, and made the process super easy! So nice to deal with someone who seems genuinely happy.

Rating:

4.0

Nothing at this location, tons at other locations.

Rating:

5.0

Very Friendly and Very Professional. No Hidden Costs. The Truck was Clean and Maintained very well. Will absolutely Recommend to Others and Use Again. Excellent Service.

Rating:

5.0

Rental went very smoothly and Christina was really friendly, knowledgeable, and very helpful.

Rating:

5.0

Very nice and answered my questions

Rating:

1.0

Over charged

Rating:

5.0

Good experience.

Rating:

5.0

everyone that works there are so nice and they just want to help ! nothing but amazing great customer service

Rating:

5.0

Had a last minute change of plans and they set me up with a truck no problem. Even stayed late to set me up after close. They're the best!

Rating:

5.0

Very clean and extensive service and shop for moving supplies. Well laid out and the online/mobile process was the smoothest I've encountered

Rating:

5.0

This was so easy to rent and we were able to haul lumber for our project plus take the dicarded material to the land fill. Very eacy

Rating:

5.0

Very satisfied, friendly and helpful. I would recomend Hide It Storage to all my friends and family.

Rating:

5.0

Great staff and nice vehicles, 10 outta 10!

Rating:

5.0

Receptionist extremely helpful an very polite, this was a great rental overall . Jeremiah

Rating:

3.0

Roger completely screwed up my reservation when I did the reservation I asked to pick the truck up at 3pm on saturday and return it sunday when i got the reservation confirmation it said pickup saturday at 3pm and return Saturday at 7pm do i had to call and have that corrected and gave me the wrong truck. When I picked up the truck it only had 1/4 tank of gas but when I returned the truck I was given some discounts and they apologized for the mistakes

Rating:

3.0

The agent was waiting on me while another customer came into the store he had me step to the side while he waited on him. Also was quoted one price and charged a different price staff is not knowledgeable

Rating:

5.0

Only complaint I have is I reserved an appliance dolly and it wasn't in the truck for us. I called and was told I would get a refund. They still charged me for it anyways.

Rating:

5.0

Great UHaul place & services. Thank you. Would recommend this place to other.

Rating:

5.0

Excellent customer service! Everything was ready to go and explained out.

Rating:

4.0

The back was so muddy from the previous user. The van itself was in good shape and ran well. The cargo space was very dirty and required myself extra work to cover my belongings.

Rating:

5.0

I have known the owner for years, went to school together. Staff is awesome and very friendly

Rating:

3.0

-Friendly guys in the office. -Ask customer first if they want the insurance, don't just add it automatically. -I filled the gas tank to right above half tank when I was finished. Was charged $15 for gas for being about 1/16 short. -Only used truck for 8 hours, only option that I was told about and had to use was for 24 hours -Cost $130 total (including gas). With only a $40 base price for the truck, and in town moving, thought it was really expensive

Rating:

5.0

No improvements necessary. The owner of the location Roger is outstanding and very professional.

Rating:

5.0

The office manager was so nice and explained the whole process to us. Made us feel like family.

Rating:

5.0

Was a nice clean,secure to place to store work supplies. Moved another job site so I moved out. Would recommend to anyone looking for a safe place for storage