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Stacy G
Customer Reviews for High Caliber Gun Range
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The site was great. It was far from were I live there was a lot of sites closer.
Melvin MFriendly staff.
JOSEPH MIt was so easy to pick up the truck and get on our way. The staff was fantastic and made us feel good about our overall experience a joy.
Jason JThe young man that waited on me was very professional and very knowledgeable of the company policies. He should be rewarded for his efforts in making sure that your customers are well taken care of. The best customer service that I had ever received and to think it was in a gun range. This young man is a great asset to your company.
BARBARA HFind a Subcontractor that doesn't have 4 other businesses they subcontract for.
doug mGas was supposed to be at 60-65 percent but vehicle had less than a quarter tank of gas. Drove about 8 miles and had to put in 31 gallons of gas.
Kraig DI received the U-Haul truck on empty, almost didn’t make it to the gas station, was still charged for gas that. WAS NOT in the truck, did not get my deposit back, and now this company is trying to charge me ANOTHER 44.50 after y’all already took my whole $100 deposit for no reason. Horrible company. Crooked as hell.
Taylor KMake sure to have the different kinds of equipment. Was no furniture dolly there for my rental. Had to change pickup locations before that and the difference of mileage was not added to my trip. Therefore had to pay for extra mileage at turn in time.
Ron WAll they are interested in is selling ammo and ignoring haul customers. I will never use haul again.
Charles SThis site is fine, except it was 15 miles away from where I originally made the request for a tailor.
dennis sVery helpful.
Angelo DThe truck was not very well maintained. It needed a alignment. The gas usage was astronomical. The lights on the dolly didn't work.
evylena wHelp unhooking the trailer.
Michael LI received the vehicle with a quarter tank of gas and returned it with a quarter tank but I still got charged extra. The driver door didn’t close properly unless you slammed it. There was extra equipment in the back such as a dolly that I did not request
Dakota WCheck the truck before renting it out. Horn and Cruse control did not work. Truck randomly shutdown while driving on the highway.
craig nDidn’t receive the furniture covers I paid for.
Jordan PRates were excellent and staff at that location were helpful throughout the entire process and I will highly recommend this particular location to everybody.
ZOILA AWe had to jump of the truck when we stopped to get gas. Had to buy jumper cable that we didn't have the extra money for.
Shandra SI paid for a utility dolly, we used the mobile pickup and did not get the utility dolly.
Nathan CGet employees that want to work and want to do their jobs to actually help people. Do not over extend reservations. The stress you put us through was enough for me to NEVER use or recommend Uhaul again. I am visually impaired and my husband was forced to drive 14 hours straight by himself in order to get home in time to get to work because he did not have any more vacation days. This was the worse moving experience in my life. Considering I was in the service for 13 years, that is saying A LOT!
MARK CStaff was very nice. Was an easy process from start to finish.
Daniel KKnowledgeable and helpful; service was beyond great!
Shalitta EWaited 15 minutes to checkout. Only one person at location could do it.
BYRON HConsidering the current climate, no one in the store wore masks or facial coverings. Not to mention the amount of coughing was rather disturbing. I understand some people don’t want to wear mask for whatever reasons but should be considerate of others who may be at risk.
Walter GIt was perfect, I couldn’t have asked for better! Very, very pleased!
NICOLES WNot sure if Uhaul was revamping their website or not, but 3 people (2 employees and myself) were pulling up 3 different prices on the same item. I’ve rented from Uhaul several times before and have never had so much confusion on the front end of my transactions. Employees were very patient and a joy to work with but it did take 45 minutes to finally get it figured out.
Steven SCommunication. Training. Communication!
BRANDON MI DELIVERED THE TRAILER ON 01-24-20 WITCH WAS THE DO DATE, BUT THEY STILL CHARGED ME FOR AN OTHER DAY.
MAX BVery pleasant service rep.
Daniel BDidn't know what they were doing
Angila R