James and his entire staff were stupendous and awesome to help make my experience smooth and enjoyable!
STEPHEN S
Customer Reviews for High Desert Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was getting hot climbing hill, ac would cut out.
DANNY JPick up of the trailer was quick and smooth. Would definitely use again.
PAUL DAwesome, staff were very friendly and they made the whole process so easy and fast. I'd definitely be renting from this location in the future.
GIDEON AGreat staff.
MARK SGreat experience.
MADELEINE SIt would be very helpful if they had smaller trucks that went one way instead of just a big one and forced to spend more money.
PATRICK SSee above
HEINRICH SEverything was great, fast, and friendly!
JAMES HTop notch service
ANTHONY Gsuperb
LOUIS PThe truck was clean but it had over 150,000 miles on it. There was a cigarette hole in the drivers seat and the cabin reeked of marijuana. The hole in the drivers seat should have been repaired. The cabin should have been sprayed down with disinfectant. While driving it drifted on the road meaning the it needed the front end looked at. I suspect it needed the front end rebuilt.
MARK TI love renting stuff from true value. Y’all are lucky to have them lol
KEVIN BEverything is already in excellent condition. The staff is always friendly, informative, and knowledgeable about their products and service.
JAMES HExcellent Staff/Customer Service at High Desert Home Center!
James DLow key and quiet. The yard guy even complemented my backing skills
JEFFREY GRental equipment and services were very good.
ARNOLD DI was surprised to see this location closed at noon on Sunday, this used to be a very active hardware store. When i picked it for the return I didn't have any indication it would be closed. I've use it before but I could have taken it somewhere else. I left it outside their gate where several other U-Haul units were stored. I called them in the AM to make sure they got it and they were really friendly. I couldn't get the app to work until Monday AM.
ROBERT HThe experience I had with the U-Haul at True Value in Ridgecrest, CA, was great!!! From pick up to return everything went very smoothly! Everyone was very friendly well trained! Kudos to tnem all!!
TWILA ANo issue,
LEONARD BThis location was closed when I returned the trailer, so required ratings on 'overall', 'inviting', and 'personnel helpful' mean nothing in this instance.
MONTE KPlease dont bother me asking for additional contact information.
MARK QI thought the rental process was very intrusive in that two additional phone numbers (In addition to mine) were required to complete the rental
RICHARD MWe always rent trailers from here, never had a problem until yesterday. We needed to use a 6x12 trailer with ramp, the trailer is not a true 6x12!!! The opening is about 4 feet! So it was a waste of money and time. When I asked the guy what happened to the 6x12 trailers that completely open in the back he said “this is the biggest trailer we have” not understanding what I was talking about. So beware if you need a true 6 foot opening.
COURTNEY BThey are a great place to rent what vehicle you need
JAMES SReturn process was simple and easy without any complaints ,and was just as smooth as the pick-up in Redlands, Uhaul is the absolute best company I've ever used for moving and I've moved alot in my 50 plus years..... thanks for your professionalism and efficiency....
LAURA SNothing. Everything went well!
RONALD CI was pleased with my rental very pleased, i recomend this location. 💯💯💯💯💯💯
ANGIE CThe first truck I was given did not have a place to plug my phone in..no USB. It had two 12 volt charge ports but those are useless. Truck DC10228. This should be remedied. The great staff then brought out another truck. DC124312 that had a port to I could charge and use my phone to listen to you tube tv on the long drives. Unfortanely this truck had a fuel inlet problem. I could not place fuel in the tank unless I held the pump trigger at a slow rate and even then it was .3 gallons at a time and it would click off. It was like the pump thought the trucks tank was full and was trying to prevent and overflow. This happened at 4 different gas stations..so it was the truck and not the pump. This caused me a lot of wasted time trying to fill the tank. I called for roadside help and got ref # 3210108 but no one could come out the evening of 2/20 and it was inconvenient to wait for them the next morning. I took my chance that I could get fuel into the tank which was my biggest concern, and continued on our journey.
CRAIG SEasy check in and out
CHRISTINE FThe tow/haul button did not work. The transmission was slipping. Also, the location did not offer a walkaround of the vehicle, and inaccurately recorded the starting mileage, resulting in an overcharge in excess of $400.
JOSEPH BTruck only had 13,000-ish miles, but didn't idle well. Guessing ignition related problems. Door seal on passenger side damaged (by shoes getting in/out of cab). Otherwise unit in fine working order and clean.
MARK DEveryone was great, experience was hassle free
KIMBERLY KThe process went very smoothly. I can't think of anything to change.
barbara mGreat customer service. Friendly staff.
LYNN TThe inside of the trailer was filthy, we had to clean it before we were able to load our belongings.
PATRICIA MThe folks at the Ridgecrest uhaul were amazing
JAMES SThe staff were great, everything was was handled quickly and efficiently, and the equipment was well maintained. Definately recommend this location if you need to rent a hauler.
James MPulled in and the service was immaculate !! Would recommend this service to anyone !!
MADISON TExcellent
Michael Nnothing
KENNETH B11/10 Thank you for helping me
ASHLEIGH BExcellent customer service in assisting me on changing my trailer size, upon pickup! Courteous and professional staff.
ROBERT JEmily Was very polite & professional she had me in my rental in no time .
AMANDA DI have no complaints at. They’re always friendly, and professional. And James the owner/manager is always very helpful and makes sure I get great service. I recommend that location very highly.
JAMES HDropping off trailer Sunday the business was not open. I dropped the trailer in a small area outside the locked gate. Tight fit between two large trucks. No personnel to help as the business was closed.
RICHARD WNo one was there. Place was dark. No where to park. you suck
Tuan NNothing
LARRY EEverything was great!
JAMES HThis was one of the most difficult, stressful moving experiences I've ever had. The process was extremely cumbersome & the location pick-up location seemed to be understaffed & generally under-equipped to handle the challenges being presented to them. We reserved the equipment way in advance, but when the time came, the equipment we reserved was not available & while the staff was trying, it felt like the weight of the world was on the customers' shoulders to piece together solutions on move day.
ELIZABETH OWell the truck that I had the air conditioning would cut out. not sure if that's normal but it was 105 degrees. but other than that I love this location.
Gilbert NSam was professional and thorough
SUSAN KVery good service
HENRY JAwesome service
BILLY RGood choice for moving
gina w | Overall Experience