mary b. on 9/23/2016
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Trouble with loading U-haul program. Even so, found a solution and I was able to rent a truck. Customer first attitude!
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chris t. on 9/21/2016
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everything went well
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clayton g. on 9/18/2016
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Fire Tammy
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Mark K. on 9/17/2016
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we reserved a truck in Bishop two weeks in advance. two days before we were to pick it up a call came and said the only one was in Ridgecrest, 2 and half hours away.. so a 5 hour round trip and an extra 50 dollars of gas to get the truck....so much for a reservation..
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MELANIE H. on 9/16/2016
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Well try not to overcharge people. I reserved the truck and needed it for more time, The initial charge was $101.16. The next day you charged 58.32. When I went in today, you said I owed 99.54. I was told when I paid cash you would credit my card. Now I'm $60.00 short and I'm pissed off. This is because your computer is down
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Michael G. on 9/15/2016
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This has been a favorite home shopping business for the 32 years living in Ridgecrest. My experience with their UHAUL service was second to none. Thanks!
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Adam S. on 9/6/2016
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The staff was rude and unfriendly.
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JAMES J. on 9/5/2016
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The truck worked well.
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james r. on 9/5/2016
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Great place, great people.
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TODD M. on 9/1/2016
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The site I picked up and returned the vehicle from was fine. However there was an extreme amount of confusion with the billing and where the vehicle had traveled. Along with the mileage. Not impressed!!!!!
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STEVEN R. on 8/18/2016
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1..one trailer had a cut tire we barely caught, they need to pay attention better to this critical item!! 2. Both trailers had low tire pressures!! I had them fill them, they had a very very old air compressor that took forever to pump up, I had to wait 10 minutes I think just on this item....3. Mike needs to put a better compressor out there for this purpose, they should have checked this trailer BEFORE I got there to sign off on it....4. The young man had crossed the safety chains on my hook up, not recommended!! I undid them right and he left them too loose as they were dragging on the ground!! Just not enough attention being paid to all these little things that mean they could be BIG things down the road on my nickel people....You need to talk to him about this!!!!???? My rental was on 8/16/16 for a drop off 5X9 open trailer...
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Michael P. on 8/16/2016
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Nice, convenient, and very happy
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Aunastazia K. on 8/8/2016
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When I dropped off the truck there were extra charges because the information in the system said I was late dropping it off when I had only rented the truck for 3 hours.
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Kathryn L. on 8/6/2016
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Either the system is very slow or this location's internet is very slow. It is quite frustrating to have to wait 10 minutes for the computer to catch up and print out all of the paperwork. I would have preferred this to have a been a faster process.
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CODU S. on 8/5/2016
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Actually provide them with what they needed to make their move. After making a reservation 5 weeks in advance you could have the reserved equipment available
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LENNY W. on 8/5/2016
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Quick checkout and very friendly, professional staff !
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MATT T. on 8/4/2016
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This was a pretty miserable experience. I set up my entire order online the day before I picked it up (10' box truck, utility dolly, and furniture pads). Did the early check in online.
When I got to the store, the clerk messed up my order somehow by removing the truck from it, so he only rented me a dolly and furniture pads. Had to wait while they created a second order with the truck on it.
Then the guy who actually got my truck and drove it to the front of the store wasn't told that there was a second contract for the dolly and furniture pads, and after waiting 30 minutes I just wanted to get out of there so I forgot to check and see if the dolly/pads were there. They weren't.
I got all the way home and realized I'd need to go back to pick up the dolly and pads. All told, it took over an hour before I was driving out of the lot with everything I paid for. I also drove an extra 15 miles to pick up the missing dolly and pads, which I had to pay for. And this was with early check in and having my order exactly as I wanted it before I got there.
The truck was also pretty dirty; inside wasn't too bad, but the outside (including all of the windows) was bad.
Overall, it was a really frustrating experience. The employees are friendly and were apologetic about it, but I think a few of them might need some more training in how to work the UHaul checkout system thing.
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MARQUIS A. on 7/27/2016
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Nothing, well done
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Charles M. on 7/14/2016
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Have the equipment available for pickup on time. I waited 24 hours to get the truck I had reserved.
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THOMAS S. on 7/5/2016
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The staff was freibdly and accommodating
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Maureen T. on 7/1/2016
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Checking in was a breeze I drove up they un-hitched the trailer and I had a receipt in my email before leaving the parking lot.
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Tim S. on 6/24/2016
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I was charged $17 fuel charge even though i had just filled the tank. The clerk read the gauge wrong. And was not willing to recheck.
Never again.
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Andrea k. on 6/22/2016
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You should tell your customers that they can have the truck for 24 hours I was not told this I got told I had it for 5 hours and I got charged for a full day work plus extra BS.. I'm not the happiest customer
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Elizabeth R. on 6/16/2016
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This was not the only location available, but it was the closest. Checking the equipment in went very quickly, without any issues.
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dawn w. on 6/11/2016
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Experienced employees
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