Customer Reviews for Highland Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Highland Self Storage

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Peter N. on

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Storage unit is nice and secure, but my access code does not work so I haven’t been able to get back in.

Aaron T. on

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Super friendly and helpful

Janice K. on

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Its pretty manipulative that you have to leave a review to get a deposit back.

Michael D. on

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We were very pleased with our experience in coming in to the office and completing the paperwork for our unit. The young woman who helped us on Tuesday was very professional and made us feel welcome.

Marcia M. on

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Happy to have the extra space!

Mitch J. on

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Fantastic service, fantastic storage!

Steven G. on

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The location is secure, easy to access. I was a little frustrated that my online reservation didn't provide an easier experience. I still had to go in and fill out additional paperwork to get my code.

JD C. on

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As i have mentioned before, the phone should be answered by a person not a recording and it should be able to take a message.

Penny L. on

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The staff was very helpful. Thank-you.

Desiray T. on

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Good customer service

Joanna G. on

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It would be nice if the office was open a little later in the evenings. Recommend covering items with sheets or blankets since the units aren't airtight. Loved the "hidden" location!!

CRISTINA G. on

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When we moved our stuff in we thought the price was fair. But when the rent went up every year, and I realized I was spending more than a thousand bucks a year, I decided to build a shed. Cheaper!

AMY L. on

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Thank you..

Cortney B. on

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The staff is Very friendly and easy to work with. I felt very safe with my stuff there.

MATTHEW D. on

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Reservation check-in was flawless. Very quick professional service. Made reservation got access to unit same day with very little paperwork no surprise extra fees. Highly recommend.

SARAH W. on

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Office staff was very polite and explained well

FATIMA P. on

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Amazing staff, perfect location!