Customer did not leave a comment.Bert G.
Customer Reviews for Highland Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is was the worst my experience. I will never use your service again until you change your reservation system and your stupid double rate policy.Sergey A.
Everything was goodCARMEN L.
Customer did not leave a comment.Rodrick M.
Not try to add incorrect gas chargesLaurance B.
Truck promised wasn't available. Had to go with a much larger truck that we didn't need....it was a gas guzzler! The check engine light was on as soon as we pulled out of the lot...but went out after we gassed up. The representative at this location couldn't have cared less about us having to go with the bigger truck, and he showed it. Very rude.John M.
Customer did not leave a comment.ANGEL G.
The gentleman that we felt with was very attentive to our needs , wonderfulchristine D.
Customer did not leave a comment.CATHLEEN M.
Equipment was dirty. There was a safety Hazzard in the truck in terms of a big hole in the floor. Inner cab dirty with ashes and other products. Uhaul rep In store was on his personal mobile phone the entire time. Process to actually obtain uhaul much longer than usual. Overall worst uhaul experienceAndrew A.
Customer did not leave a comment.ZACHARY F.
Customer did not leave a comment.Rhoda K.
I requested a truck near my house and I was put off to another town which cost me about $50 more in gas and mileage. No.one called me and told me my truck wouldn't be able to picked up at the location I requested. Then when I tried to get in touch with customer service I went 40 min without anyone answering while on hold. There's a good chance I would be purchasing from a different company in the futureSam S.
It was quick and easy to pick up, only thing I sid not like, I booked it initially with a dolly and they did not have any available. Other than that, friendly and efficient.Vanessa K.
Poor customer service and the truck was not cleaned. Also had issues with the incorrect fuel report and extra equipment that I was charged for not being received. Very horrible experience.Andrea W.
Customer did not leave a comment.Shaira R.
Manager was pleasant and helpfulRichard W.
I reserved a dolly but none was available making the move harder. Please, keep extras in stock.Dustin J.
1st truck assigned was damaged, with front bumper hanging down and loose, no right turn signal light. I had to request another truck.Robert C.
Customer did not leave a comment.Lynell S.
Customer did not leave a comment.JAMES J.
The truck broke down on me several times. I was over charged and the clerk said there was nothing he could do. Overall 1/10 would not recommendMaria M.
Customer did not leave a comment.Kenneth E.
The truck was DIRTY inside & the windshield was filthy inside & outside. The tank was on EMPTY. The people responsible for handling the equipment told me " They don't make any money renting the U-Haul trucks. They hung up on me when I was trying to get information from them. Read the other reviews on this place & most were bad & they had the same complaints. Had to stop several times while they took care of people getting gas or drinks at this gas station. Pathetic is how I would describe my experience with them !!!SAMUELJAMES T.
Excellent in every way.CAITLIN T.
Customer did not leave a comment.Thomas B.
Speak EnglishNancy W.
Not the original booked location for pickup. Location was changed day prior to pickup and was 10 miles away. Original location had 2 10' trucks and was only 1 mile away.Michael H.
Customer did not leave a comment.Simon S.
I was over charged . I put $ 30.00 in the has tank and they still charged me $21.00 for gas. I have pictures where my gas needle was at the same point. The assistant that serviced me in the beginning was much more pleasant then the last guy. I think customer service training is very much need.Mabeline J.
Customer did not leave a comment.NADINEANN H.
I returned the truck at the same fuel level as I had rented it. I even purchased the gas at this U-Haul dealer's location. However the provider would not agree and charged me for one unit higher which came to $17 more that I had to pay.Rusty G.
Over all we had a decent experience. The onlJACKIE P.
Customer did not leave a comment.ARMANI E.
Guy didn't walk around truck nor have decals to mark damage. Also had a Guaranteed a 26 foot truck in Springfield GA was sent to this location and they only had a 20 foot truck available. Also was supposed to be credited for the mileage between locations and was not.Arron M.
Customer did not leave a comment.YUK L.
Customer did not leave a comment.PANKAJKUMAR P.
I would recommend the place if you only needed a truck. I also ordered furniture blankets, two furniture dollys and and service dolly. They only had the furniture dollys. Also, the truck was in poor condition. The service panel in the floor was broken off so there was a hole in the floor. We tried putting it back but some of the people that helped us move stepped on it when walking backwards and fell through despite our warnings anout the danger. It's a liability I'm sure you don't want. Thankfully no one was hurt. Also the tow/ haul button was broken and I couldn't turn it off. Waste of gas.Matt M.
Customer did not leave a comment.Kenneth M.
Truck had a hole in the floor, we called to let the person at front know but they didn't understand, wound up breaking a dresser because of the hole and almost hurting ourselves needs to be fixedMargaret F.
Customer did not leave a comment.ESTHER M.
New location. No one spoke understandable English, not friendly. No other equipment available beside trucks. Truck not well maintained.TRAVIS P.
Customer did not leave a comment.Leslie A.
The employee or manager whom ever rented me the truck at Highland Hills in Pooler Ga. never came out to inspect the vehicle with me and document how filthy the inside of the truck was. Potato chips and other dirt was on the floor of the cab. The window was so dirty I could not see out of it with the many dead bugs that was on the windshield. I had to stop to clean it. There were scratches on the window as well. I took photos myself for my record but since I was late, I left. When I arrived in Jefferson Ga, I turned the vehicle in and spoke with the employee there and explained my situation. He informed me that it was the renting place responsible to inspect the truck prior to me leaving. He did say that I should have showed him the mess before I left as well. I called the other store to voice my concerns just to be talked over and disrespected. The receiving store was gracious enough not to charge me extra to clean the truck. I will not be returning to Highland Hills Gas station to rent a UHaul again! If you do, show them the mess before you leave no matter how much in a hurry you are! Thank you Fast Picks gas station in Jefferson Ga for being so professional!Brooks B.
Customer did not leave a comment.Dhruv K.
Location Refused To Accept My Return Of My Truck & Trailer As I Refused To Physically Unhook The Trailer From The Truck And Line Up With His Other Equipment.ROBERT M.
Great serviceSHAWN R.
Nice clean enviroment.KAREN L.
Lot is small and loading/unloading of equipment blocks traffic from entering the business.CHARLES S.
They need an employee there to help with uhaul, not just the one person running the gas station as well.SHAMIA A.
Customer did not leave a comment.Catherine Y.
Customer did not leave a comment.Brent S.
This place has the best and easiest parking layout, for pick up or drop-off. The staff knows their stuff and went out of their way to help me as the other location had no space to take back my tow dolly. These guys did!ANTHONY R.
Not only is this location fully stocked, but it's laid out very well, making it easy to park the bigger trucks. Good selection of equipment, plus clean, well-stocked convenience store and gas station. Very helpful gentleman (long day- sorry didn't get his name), but he took care of check-in quickly. Great location!Anthony R.
Customer did not leave a comment.Daniel G.
Great Service. I would recommend anyone renting a U-Haul to use this location.Dawoud S.
Customer did not leave a comment.MARY G.
Friendly and helpful staffSharon R.
Upon delivery I don't think clients should be asked to disengage the trailer from the truck and park each at separate parking spaces. Most people know how to drive on the highway but backing up the truck/trailer combo requires one to be a professional trucker and most of us are not. Delivering both of them at the Uhaul location ought to sufice. That part was quite frustrating for me.MESFIN F.