Customer Reviews for Highland Shell
(U-Haul Neighborhood Dealer)

Rating:

1.0

Uhual changed the location if my pickup where they did not have any of the equipment that I had requested and then changed the drop off location to the location I picked the uhual up at even though I picked a location out of state when I reserved the uhual. The first customer service rep argued with me and refused to do anything to help me. Everyone else that I have spoken to since has told me they’re waiting in their supervisor to look over the account. I have been charged 370 for this and it has been the worst moving experience.

Rating:

3.0

When we arrived we had to state several times that we had a reservation, as well as state my name several times. I felt like we were being treated as if we were stupid. The appliance dolly I ordered wasn’t available and the worker didn’t seem to care.

Rating:

2.0

The rep was willing to answer any questions really. I asked why the amount jump up from the time of reserving and could bot get an answer

Rating:

1.0

Don’t let customers reserve equipment from this dealer!

Rating:

2.0

Parking area was full of construction equipment and cars and unorganized.

Rating:

1.0

The truck I was scheduled for was not at this location. The agent told and texted me this location but scheduled my truck for a different location. It took 3 hours to get a truck. Gas light was on when i got in. I had to go buy window cleaner because the windows were so filthy I couldn't see in them. The truck had a horrible odor in the cab as well as the back. The driver's side mirror constantly fell forward so I couldn't see traffic to my left. The whole experience in the first 24 hours was HORRIBLE!

Rating:

4.0

They were the only one open on a Sunday in Pooler, Thanks for all the help!

Rating:

3.0

I wouldn’t recommend any location to a friend because the app was buggy, clunky to use, and made even the most basic requests obscure and inaccessible.

Rating:

5.0

Nothing

Rating:

1.0

I was given the truck with it on 1/4 tank of gas and returned it with 1/4 tank of gas and was charged $100 for not returning it on Full. When I asked the desk clerk about the fee he said that he doesn’t speak English. Very unprofessional!!!!

Rating:

5.0

I can’t think of anything at this time?

Rating:

4.0

The pick up of truck was easy. I tried to do storage, however the facility I was partnered with did not work with uhaul anymore, costing me an extra rental day , alot of aggravation, and twice what I thought I was goi g to pay for storage. If you want to rent a truck, just do that. Do not combine services, it will end up costing you alot more than you had planned

Rating:

3.0

Post all fees and "taxes" on the website so other people aren't blindsided by all of the additional requirements for rental.

Rating:

5.0

Great Job at this location with the customer service and professionalism zi received in renting a UHaul truck that was located in the area. Thank You!

Rating:

1.0

Tire was low on air when I arrived to pickup the unit. I was told to drive to another location and demand that they give me another truck. I had a tight schedule to move on. I had to dive with an unsafe truck barely staying in the lane.

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

I was overcharged for days. I did not use the trailer and I still don’t have a number I can call to get this straightened out. I’m very angry and frustrated as I taled to a gentleman yesterday with customer service and he was supposed to give me the field manager so we can get this worked out, but have heard nothing back.

Rating:

5.0

Nice

Rating:

4.0

This place was so much better than where u made us use in February, it was down by the river and in an apartment complex. The girl had no idea what she was doing.

Rating:

2.0

Make sure he's giving clean trucks and available equipment as in a dolly. Also I only traveled 14 miles in total and he charged me for 4 gallons of fuel. I will be reaching out in the morning to customer service.

Rating:

3.0

Signs would help since the drop off doesn't have any and it is on a gas station mart.

Rating:

2.0

Roaches were in the truck when I opened the door. The inside of the truck was filthy. Lied about the amount of gas that was in the truck before I used it

Rating:

2.0

There was no reception in this area to do the self service return. I had to call uhaul and return it over the phone rather than through the app

Rating:

2.0

Location is easy to find. The reason I rated 2 stars is that my rental contract said to call a local number. The phone rang for 5 minutes, no answer. So I tried the mobile app and it let me go through the drop off process. The bad part was I needed to take pictures of the entire vehicle and it was pouring rain. So I’m out getting rained on taking photos of the truck and I try to wipe some of the water off my phone bc the screen isn’t working and the app closes, midway through the process. I re-open the app and I have no rentals, nothing to drop off. So I call customer support and the first woman wasnt helpful at all, but transferred me to a 2nd person who confirmed I had completed the checkin and I was good to drop off the keys. Not UHaul’s fault about the weather, but if I knew I was doing a self-service check in, I could have taken photos etc before the skies opened up. When you’re finally done with your move, you just want to drop the truck off and be done. Not fumble through a mobile app (unexpectedly) because you thought there’d be a human to at least talk to via phone to finish up.

Rating:

3.0

If you reserve a truck, I advise to schedule it first thing in the morning, otherwise you wont have a truck when you get there.

Rating:

4.0

The truck was dirty. The cabin area was filthy with evidence of drink spills accumulation with dust. The cargo area was also filled with dirt/dust. On the positive side the customer service was excellent and there was furniture padding and a cart in the truck I did not rent that came in handy.

Rating:

2.0

The truck had a leaking roof and I had to wrap all my belongings in plastic to prevent water damage. Truck was re rented less than 10 minutes after I dropped it off without being inspected.

Rating:

5.0

Make sure truck is clean. The cargo area was no swept at all. Also the cab of the truck was dirty. Sticky chairs. And also had food and soda cans on the floor. They just need to make sure it's clean for the next person.

Rating:

5.0

The truck badly needs to be cleaned. It was already filthy when I picked it up.

Rating:

1.0

Stop stealing from the customers.

Rating:

1.0

The staff was unfriendly and they had none of the add ons I needed. They did hand me furniture covers from the floor though. 🙄 The truck was the dirtiest truck I’ve ever seen. I had to take Clorox wipes to the inside. The back hadn’t been sept from the previous renters. The handle on the back was broken. The truck did drive well.

Rating:

3.0

Didn’t inspect truck because of rain. I had to convince him to finalize the turn in. I cleaned out truck and folded blankets. I was required to have 1/4 tank but brought back with 1/2 tank. Why was I charged $15? Wasn’t made aware of any additional charges. Bad experience.

Rating:

5.0

Quit screwing with people's reservations! You should have stuck by the original quote with a 10 mile total. Plus, I get the change at the 11th hour. I guess the customer doesn't matter!

Rating:

2.0

I returned the truck on Monday afternoon and the local representative didn’t log in the return until Tuesday thereby creating an extra day charge. I followed the directions on the app but the process apparently failed.

Rating:

3.0

The steering on the equipment felt lose and unsafe. The cab of the uhaul was filthy from the previous renter. The check out process is smooth and great customer service!

Rating:

3.0

Both Dollie’s I ordered were unavailable at pickup, and no advance warning was given. This created a difficult moving situation on the day of pickup, and resulted in lost time on my part due to lack of moving equipment to assist in my move. In the future a 24 hour notice should be given at least, along with some form of alternative offered (I.e. an alternate location for pickup of the dollies). If that’s the case, I should’ve been able to get the follies at no charge from the nearest available U-Haul location due to the inconvenience. Or, alternatively a rebate could have been offered for the price to rent / buy the Dollie’s in question from another source; since I was already paying for time with the truck to U-Haul which I would have had to waste tracking down another dolly.

Rating:

3.0

Communication between Uhaul stores and neighborhood dealers is terrible. I reserved a truck 2 weeks in advance and the location and/or size of truck was changed 4 times, and I had to call to switch it back. Walk in are prioritized above reservations and that doesn’t make sense. They are giving away trucks that are reserved for other people. It was very frustrating. Once we got the truck, everything went great.

Rating:

4.0

I rented a truck in savannah. It wasn't available despite me confirming multiple times. I had to drive 30 minutes after being on the phone for an hour to pick up a truck. 2 hrs total of driving time to go pick it up and drop it off. This is the second time I've used your service and the second time I've been royally screwed. Never again. The guys at the gas station were very nice, but your service is bad

Rating:

5.0

Thank you!

Rating:

5.0

The front cabin had a very strong smell of marijuana which is an irritating for me and it was for my movers. Someone from uhaul should do a quick inspection to make sure the trucks are in proper condition to rent.

Rating:

5.0

Excellent customer service 👏

Rating:

5.0

Used self return and put keys in drop box...so user friendly!

Rating:

5.0

Just find an easier way to rent a follies but tithed than that it was pretty

Rating:

5.0

Very professional staff.

Rating:

4.0

The interior of the truck (center console) was filthy, and there was trash in the cab. That aside, it was convenient and served its purpose. Truck seemed to run well, too.

Rating:

1.0

No dolly nor assistance other than call uhaul

Rating:

1.0

I had to wait on the side behind about 20 customers for 20 minutes because they prioritized their GAS STATION customers first. So i sat there waiting on the side so they can get "money" from them and all i needed to do was check in the U-Haul.

Rating:

5.0

Very helpful and easy to deal with. Good access in and out.

Rating:

2.0

The truck was not clean and we prepaid for miles and you still charged me for the miles I had already paid for.

Rating:

1.0

The person didn’t return the truck and I had to get a call from uhaul asking if I returned it

Rating:

1.0

Took over a hour to rent after third attempt they got cost and fee's correct, tried to extend rental twice said I couldn't that I'd have to call U-Haul directly then they filled a red flag report for non return after I had extended,

Rating:

2.0

it took over an hour to get truck an trailer . constant waiting on these people. the last time i rented a truck & trailer ,the people loaded trailer,checked lights & made sure everything worked. these people didnt do anything

Rating:

1.0

The staff at this location show disparagement toward customers. Recommend customer service classes.

Rating:

2.0

I reserved a 15ft truck and a dolly and a furtinute dolly, a few days prior to my move. I got to the location and none of that was available. The lady that worked at the desk was helpful and nice, it wasnt Her fault. She offered us a larger truck at the same rate I reserved the other truck for. Still having no dolly after reserving one was very frustrating.

Rating:

4.0

The wipers are humble. Needs to be changed asap.

Rating:

2.0

Have dolly accessible Clean cargo area of trucks

Rating:

2.0

They need to know all the rules on renting out the trucks on what u can do and not

Rating:

5.0

Office was out of moving blankets and other moving supplies.

Rating:

1.0

Was lied to and cheated out of money for equipment not received. U-Haul is not doing anything to rectify the problem.

Rating:

1.0

Teach the employees how to check the equipment and know what it is.

Rating:

1.0

Shout down

Rating:

5.0

No comments

Rating:

4.0

Bigger parking spaces for the bigger trucks.

Rating:

5.0

Easy on line drop off. Although the app talks about a drop off box. There is no box. You had to take the key to C Store clerk. I would be nice if there was a sign posted to tell you that is where you have to take the key.

Rating:

1.0

This was the worst decision I’ve ever made!