The guys at Highland Street Self Storage-Port Chester, NY were great. They were polite and quickly took care of getting me set up and on the road. Props!Robert C.
Highland Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SALVATOREJAMES C.
The check in person was the best I have ever had at UHaul. Friendly, polite, helpfulSusannah R.
Customer did not leave a comment.LEONARD S.
Customer did not leave a comment.Joy B.
Customer did not leave a comment.MARILYN J.
No improvement needed. Everything was superb.I have and will continue to recommend this location. Stephen DillulioSTEPHEN D.
Make sure ya wearing the mask correctly. No one is disinfecting the trucks after you rent them. Really need to try to help keep everyone safe. The guys were very sweet and nice but one got in the truck to park it, mask all the way down to the chin made me extremely nervous. Service wise excellent, keeping them safe and the customers safe during these times and with the pandemic very irresponsible.LUZMARIA R.
Quick and easy.Michael D.
Next time check over your equipment, there was a worn out tire.WALTERL T.
Extremely satisfied with service and Ubox. Staff was very helpful and made the packing up smooth and easy. Also, the location allowed us to drop off at closing even though that meant they had to stay later. Very grateful for the extra mile they went.Michelle E.
I wasn't able to get the reps name but he was completely disrespectful and out of line.MATTHEWC S.
More people needed at checkout (there was only one person). Trucks were cleaned but not filled with gas. As checkout process took much longer than anticipated due to lack of personnel, there was no time to fill gas too. It's not the customers jobs to fill up the tank, only to return it full. Also, no place to leave your car except for the street. It took 20 mins to find a place to park. Only one person handling returns too. And the printer was broken so no physical copy of the receipt.JEFFREYMICHAEL M.
The equipment was broken. The nice man put it together with colored wrapping tape. Not even duct tape. OK, well he only had to tape together the safety chain, so it wouldn't matter unless there was a problem, but like really? Also, the place was way too crowded and I had to keep moving my car because other people had to move. They wanted to charge me extra to let me hook up the car????? And everyone went to lunch and the bathroom for several hours. It was odd. The one man was like the only one there and he couldn't do it all.Sally P.
Customer did not leave a comment.Scott L.
The Highland Street Self Storage made renting a Uhaul convenient and easy, even let me bring it back overnight and drop off the keys in a lockbox so I didn't have to rush.JONATHANM E.
Customer did not leave a comment.CINDYCOLLEEN P.
Nothing ? Everything was perfect .Diego M.
I always choose this location for drop off and they have always been amazing. This time the person was rude and obnoxious. The lot was crammed with non-uhaul trucks and the people were just standing in the driveway and hardly moved as I tried to pull in and then back out Will not request this location in futureKimberly C.
Customer did not leave a comment.STEVEN L.
You were seamless!WILLIAMJ F.
I was so impressed with the service and professionalism at this UHaul location. I was given great guidance and advice about the truck I rented and packing the Ubox. Even though I arrived at 5:30pm (closing time), the staff still took the time to check me out even though some other businesses might have said â€œwe're closed.â€ Great customer service and I will be sure to use Uhaul in the future. Covid-safe practices, smooth and easy check in and out. Couldn't ask for more!MICHELLE D.
Worked out perfectly. Thanks!KARENJEAN MCCOY T.
Customer did not leave a comment.DG M.
Customer did not leave a comment.SIMONMG S.
Customer did not leave a comment.William F.
Customer did not leave a comment.DA J.
Customer did not leave a comment.MARIA R.
Staff was very friendly/helpful. Will definitely rent from them again.ERICDAVID B.
They are so friendly and professionalKhaled H.
Everything went smoothly..Maria Isabel R.
Great people in Port Chester NY....richard O.
Customer did not leave a comment.Ran W.
Truck available as promised, clean, supplied and in fine condition. Check-in was very friendly and efficient. Would definitely rent from this location again.James D.
Customer did not leave a comment.John M.
Great service. The gentleman behind the counter was a pro. Equipment great. Ill be back thank you.CHRISTOPHER B.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Wilson M.
Thank you so much! you guys made my life much easier!JEONG M.
The staff there is great everyone was very helpfulSHERRAINE W.
Customer did not leave a comment.William D.
The staff at UHaul PC were awesome! They installed the trailer in a timely manner and upon returning, took the trailer off within minutes. Thank you for helping us move!EDGAR M.
Customer did not leave a comment.JOHNJOSEPH R.
Don't make them drive a 100 miles to pickup their unit like I was forced to do.Daniel K.
The people running this are very nice and accommodating. They should be recognized for that. The place itself is pretty shabby. The truck I rented had Arizona plates and over 121,000 miles. The brakes were about to go and the steering was so soft that it took all my abilities to keep it from swerving on the highway (even at only 50mph). I have a lot of experience driving trucks. A lesser driver would have had a big problem with this vehicle. It should be put out to pasture.Serge N.
Your good guysMILTONL T.
Customer did not leave a comment.EDRINR M.
The staff was incredibly helpful, especially since this was my first time towing a trailer, they took the time to demonstrate everything. Customer service was outstanding, I will be back! Thank you.Jeffrey S.
Customer did not leave a comment.EDRINR M.
Customer did not leave a comment.paul S.
Very upset with Uhaul themselves..this location was an hour drive away from my preferred location pick up site. I was never called prior to pick up as I they tell you on your reservation multiple times that my pick up location was changed. So I showed up to find out no truck was available. Wasn't even offered A discount for my problems or anything. This site was helpful and well kept and the equipment was good, they were not the problem. Uhaul themselves is the problem and caused a major inconvenience for me due to their lack of communication.Michael R.
Customer did not leave a comment.NANCYN O.
Customer did not leave a comment.Anne A.
Simple drop off...in and out!Michael I.
Van was smelling at pee I could not drive i returned the van I would like to be reimbursedANDREA B.
Customer did not leave a comment.YAZMIN L.
Not enough space to move around....and not much option to park your personal car around...!!!Mireille S.
Customer did not leave a comment.Kristen D.
Vehicle had no mechanical issues but was dirty. Not helpful with check in or check out. Long waits. Was Overcharged upon check out ad was told , â€œ just call your card company to fix it.â€laura G.
Customer did not leave a comment.Michael M.
Pick up and drop off was very quick and efficient, professional and very helpful staff.Akhilesh S.
excellent experienceKATHARINEBARKLEY V.
Friendly staff. No issues. Trailer worked great.JOHNB L.
Good all aroundMARGARETRAK S.
Customer did not leave a comment.andrew B.
Customer did not leave a comment.Everett B.
Great service overallMelissa F.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.THEODORE B.
Customer did not leave a comment.James K.
Went to pick up trailer. They brought one out and hooked it up to my SUV but the axle was bent and tires were bent in. They brought out another trailer and hocked the second one up but this one had a extremely inflated tiire. Really think they could have hurt someone with the faulty trailers.Thomas B.
Customer did not leave a comment.Sara R.
Customer did not leave a comment.DANIELVICTOR M.
The gentleman that worked with me both at pick up and drop off was extremely kind, welcoming and helpful. Because of him, and the fact that the truck was easy to operate, clean and reliable, I'd recommend and return myself.Kevin A.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.ANGELO P.
Customer did not leave a comment.Tom M.
Customer did not leave a comment.LEONARD L.
Excellent service. Truck was clean just a bit worn.CHARLESANGELO G.
Customer did not leave a comment.JACLIN R.
I got on the highway and the Van' s check engine light came on I had no choice but to continue on my way got there ok! The major problem was I was parked and I was unloading the van and a police officer said the van had no expection sticker on the window or on the plate which was from Arizona. So he gave me a ticket. I left the ticket with the guy Vinny in the portchester location where I picked up the van. So I would recommend the rentals be checked properly before given to customers. So now you have a ticket and a unhappy customer. What a day it turned out to be!alyssa B.
The staff there are always helpful, informative, and efficient.Tyra S.
Customer did not leave a comment.John R.
Try to find a closer location that's not out of my way.Conway R.
Customer did not leave a comment.Shaun F.
I was unable to obtain the vehicle through UHaul's contactless method. I had all of the required documentation ready but an error occured in the app and I had to visit the desk inside. Kind of disappointing but the process was smooth otherwise.S[IROS C.
Customer did not leave a comment.SHARON E.
The staff was friendly and advised me the best way to move my furniture without damaging it.Tyra S.
despite only 1 employee my experience was super efficient. in and outVINCENTM D.
Was scheduled for a 7pm pick up. I was there at 6:30 and still wasn't approved or able to pick up truck until 7:15. When speaking to multiple customer service reps, they advised me to use option 4 when calling the U-Haul number, which was to hear the main menu options again.Samuel A.
Customer did not leave a comment.MARYCLARKE C.
Customer did not leave a comment.spencer Y.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.Jose B.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Andrea L.
Customer did not leave a comment.Andrea E.
Customer did not leave a comment.Jennifer B.
Great helpful staff! Thank you very much for the great service!Lida T. | Overall Experience
I had a great experience. I would highly recommend these guys to anyone.david s. | First Impressions