Customer Reviews for Highlands Mini Storage
(U-Haul Neighborhood Dealer)

216 reviews

14278 Lee Hwy Suite 102   Bristol, VA 24202

(276) 644-0058

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 644-0058

14278 Lee Hwy Suite 102
Bristol, VA 24202

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Great people very nice. Still have a storage unit that we rent.

ROBERT K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTHAJUNE R. 
Rating:
5.0

This lady was really polite, my truck was gassed up and ready to pull out.

BRENDAGALE S. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
4.0

This office wasn't open when I returned my vehicle. The location was easily accessible, so I just had to park and go.

Margaret S. 
Rating:
5.0

Very friendly and professional business. If something happens and you need help it's just a phone call away. Answered the phone for me on a Sunday evening and took care of my concerns. Highly recommend

Tommy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The owners are nice and helpful, the staff I dealt with was Linda. Linda was always very professional and very friendly. I would recommend them for your storage needs. I had two 10x20' units then went down to 1.

Robert T.  |  Overall Experience 
Rating:
5.0

I was delighted with the service and equipment.

Trigg L. 
Rating:
5.0

I would definitely rent again.

Michael P.  |  Overall Experience 
Rating:
5.0

Thank you for your service, I was well pleased.

JOANN A.  |  Overall Experience 
Rating:
5.0

Be careful of black boxes on ground outside of storage units - they are easy to trip over. Also make sure they write down the date you empty and leave the unit!

Kathleen G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

FREDDIE B. 
Rating:
2.0

They messed up our reservation on the system and it was saying we got it at 7 pm even though our reservation time was 10:30 so then they made us return the truck by 8, when it should have been by 10:30.

Devon C. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Jill K. 
Rating:
3.0

Not this location's fault, but, I was told I could drop off there on a Saturday and they were closed when I arrived. I had to do the best I could to leave the trailer bc No One was available to help.

Kathy C. 
Rating:
2.0

Make sure there trailer lights work!! I had no brake lights or turn signals on this uhaul trailer. I'm very dissatisfied with this service

Roseanna T. 
Rating:
5.0

Console in cab had snack crumbs in cup holders and on floor.

Wayne T. 
Rating:
4.0

Customer did not leave a comment.

karl S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Dudley R. 
Rating:
5.0

Customer did not leave a comment.

shirley S. 
Rating:
3.0

No one was available when we returned the vehicle, so I can not really speak to some of the questions.

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

Annie H. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The nicest people we've met so far. Thank you for the storage and accepting our U-Haul.

KRISTIN B. 
Rating:
1.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Awesome experience. Great location and amazing staff!!!! Highly recommend!

Chantel C. 
Rating:
5.0

We did NOT drop off at this location. We dropped off to the same location as the pick up, so this review is for Stigall Flooring Contractor. Drop off went great and we are pleased with our experience.

KIMBERLY B. 
Rating:
5.0

Thank you, if ever I am in need of this service again, I will contact you. Again Thank You, every one was most Kind. E, Clements

EVELYN C.  |  Overall Experience 
Rating:
5.0

Nice storage area for larger vehicles/RVs/boats. Adequate gate space and turning area for entry/exit. Level storage yard with gravel base to minimize mud and other environmental factors.

WESLEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Friendly and quick service. I have used this company before and I recommend them to any friends and family in the area when I hear they are moving.

lauren S. 
Rating:
1.0

Customer did not leave a comment.

Brittany K. 
Rating:
2.0

Customer did not leave a comment.

Jerry B. 
Rating:
1.0

They were closed and dont open till Tuesday. They would not ever answer the phone. Had to get a different storage building was not able to use theirs.

MELISSA S.  |  Reservation 
Rating:
5.0

Outstanding service and facility! Linda and Margaret were extremely helpful and quick. We would use this storage again if we ever return to TN/VA Bristol. Thank you Rand Family

Walter R.  |  Overall Experience 
Rating:
5.0

The truck we was driving was messed up we didn't even get all of our stuff moved on account of the truck messing up and trying to die on us at every stop sign or red light but the place where we got the truck was excellent people just wished the truck would have ran better so we could get all of our stuff moved now we had to pay somebody to move it.

Brian W. 
Rating:
5.0

Very nice people and very helpful would definitely recommend this place

STEVEN R.  |  Overall Experience 
Rating:
5.0

The place was closed. I made an online purchase which is totally almost impossible to provide everything you required to complete the rental. After hours of jumping through hoops your feedback said I was ready to pick up the truck. When I arrived there were tons of more requirements to be allowed to get the key. You provided me a code after one hour of jumping through hoops again. The code did NOT work. I then contact the person you told me to who was in church and could not assist me. After all this aggravation I went to a competitor and purchased a rental. I canceled my order with you. It just seems to me that after you accept my credit card and know my cel phone and had my drivers license information I should have been good to go. But no you required me to do everything all over again which is utterly stupid. I would suggest that you attempt to rent one of vehicles on line for Sunday when the business is closed. It Would be A major awakening you would see the frustration that your plans cause!!!!! I will never try this again!!!!

Ellis E. 
Rating:
1.0

I was charged for fuel. The fuel gage doesn't go past the 3/4 mark. The tank was full. Fix your equipment if you are going to charge for 7 gallons of gas. Shady practices. Will consider Penske or other company in the future. First rental was great. Second was good until I was overcharged.

Matthew W. 
Rating:
5.0

Great service ????

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

vanessa R. 
Rating:
4.0

Customer did not leave a comment.

HANS P. 
Rating:
5.0

Highlands storage is wonderful. They are friendly and helpful. I would recommend them highly.

Rhonda L. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

Business was not open even though I came one hour past opening time. I had to call the number, and it took someone 20 minutes to get there.

Don M. 
Rating:
4.0

1 strap mechanism rusty didn't work properly ....had to cut to get car off hauler

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Della C. 
Rating:
5.0

Everyone was great and super professional!

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Madelyn S. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
1.0

Well first I talked to the at 1020 am he said he would be there till 1pm. Showed up at 1210pm and he was gone. Suppose to have been 24/7 pickup. Hadn't set it up. Then I didn't get the dolly or furniture pads neither. So I would get someone who could honestly do their job first.

Matthew S. 
Rating:
5.0

Drop off, short and sweet.

James T. 
Rating:
5.0

Highland self storage goes above and beyond the call of duty. They have my U-Haul business!

RUSSELL H. 
Rating:
1.0

Absoutley worst service I have ever recieved not only from the location but from UHaul representatives also!!

Jackie H. 
Rating:
4.0

Customer did not leave a comment.

marlenia O. 
Rating:
5.0

Customer did not leave a comment.

RENNY P. 
Rating:
4.0

ensure in the cold frozen temps that the lift tail gate is functional

david K. 
Rating:
4.0

They didn't have dolly or hand cart I put into web order.

CAROL J. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Marty S. 
Rating:
4.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

Angeline M. 
Rating:
4.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
3.0

Customer did not leave a comment.

Faye D. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Everyone was kind and courteous and helpful with all of my needs.

Bonnie M. 
Rating:
4.0

Customer did not leave a comment.

Beverly S. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Kim V. 
Rating:
3.0

Customer did not leave a comment.

Norman W. 
Rating:
1.0

I had called three times to reserve a rental and it was not there when I went to pick up. They tried to rent me a truck that was filthy and out of gas. I had to take a bigger truck that I did not want and the next person got nothing. Terrible customer service!!!!!

MARY W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
5.0

Very helpful and friendly. Could not have been easier.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
4.0

Provide a jack in case it is necessary to up hook the trailer by your self.

Stephen H. 
Rating:
5.0

Great service, no issues, when in area and rental equipment is required would definitely return to Highlands Self Storage for all of my rental truck/trailer requirements.

David L. 
Rating:
4.0

The ramp was missing and the turn lights are wired backwards. Right turns the left signal on and visa versa.

Christie G. 
Rating:
3.0

The floor inside of the trailer was quite dirty. It rained overnight after we had packed the trailer and there was some moisture inside and a few things were damp.

diana B. 
Rating:
5.0

Extremely kind and helpful.

patty N. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Maybe it's a southern thing, the U-Haul employee was extremely helpful, didn't even ask me to try to park the trailer. He just unhooked it himself, made sure my truck side was in good condition and the plug was tucked away properly. Best U-Haul experience I've ever had.

Don M. 
Rating:
4.0

Customer did not leave a comment.

Mary Y. 
Rating:
5.0

Drop off personnel also extremely pleasant and helpful .

Robert K. 
Rating:
5.0

Very helpful and enjoyable to deal with

larry S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
4.0

Customer did not leave a comment.

Kim V. 
Rating:
5.0

Customer did not leave a comment.

Janie S. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

"Spanky" was not only very helpful but informative and fun! He made the whole experience very easy. Thank you, U-Haul!

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

shane W. 
Rating:
4.0

same as before.

jerry G. 
Rating:
5.0

dashboard holder for smart phone to view google directions easier. if anything could be done for noise level - that would be fantastic, otherwise, no complaints.

suann W. 
Rating:
1.0

Check-out took over an hour putting us behind schedule with employees waiting around; fell in parking area due to truck being parked over mud hole; inside truck was not cleaned; steering and suspension needs work. Overall I would NOT use this facility ever again nor recommend it.

Stephanie S. 
Rating:
4.0

Have some formula to compensate customer for excess fuel returned.

PETER L. 
Rating:
4.0

Customer did not leave a comment.

Greg K. 
Rating:
4.0

Customer did not leave a comment.

DEIDRA M. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
4.0

the man working was fantastic to work out what was going to be best for us to rent and for how long to keep the truck. Recommend 100%

KANSAS B. 
No reviews have been submitted for this location.

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