This lady was really polite, my truck was gassed up and ready to pull out.BRENDAGALE S.
Moving Truck Rental in Bristol, VA at Highlands Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bristol, VA 24202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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This office wasn't open when I returned my vehicle. The location was easily accessible, so I just had to park and go.Margaret S.
I was delighted with the service and equipment.Trigg L.
They messed up our reservation on the system and it was saying we got it at 7 pm even though our reservation time was 10:30 so then they made us return the truck by 8, when it should have been by 10:30.Devon C.
Not this location's fault, but, I was told I could drop off there on a Saturday and they were closed when I arrived. I had to do the best I could to leave the trailer bc No One was available to help.Kathy C.
Make sure there trailer lights work!! I had no brake lights or turn signals on this uhaul trailer. I'm very dissatisfied with this serviceRoseanna T.
Console in cab had snack crumbs in cup holders and on floor.Wayne T.
No one was available when we returned the vehicle, so I can not really speak to some of the questions.Dwight C.
The nicest people we've met so far. Thank you for the storage and accepting our U-Haul.KRISTIN B.
Awesome experience. Great location and amazing staff!!!! Highly recommend!Chantel C.
We did NOT drop off at this location. We dropped off to the same location as the pick up, so this review is for Stigall Flooring Contractor. Drop off went great and we are pleased with our experience.KIMBERLY B.
Friendly and quick service. I have used this company before and I recommend them to any friends and family in the area when I hear they are moving.lauren S.
The truck we was driving was messed up we didn't even get all of our stuff moved on account of the truck messing up and trying to die on us at every stop sign or red light but the place where we got the truck was excellent people just wished the truck would have ran better so we could get all of our stuff moved now we had to pay somebody to move it.Brian W.
The place was closed. I made an online purchase which is totally almost impossible to provide everything you required to complete the rental. After hours of jumping through hoops your feedback said I was ready to pick up the truck. When I arrived there were tons of more requirements to be allowed to get the key. You provided me a code after one hour of jumping through hoops again. The code did NOT work. I then contact the person you told me to who was in church and could not assist me. After all this aggravation I went to a competitor and purchased a rental. I canceled my order with you. It just seems to me that after you accept my credit card and know my cel phone and had my drivers license information I should have been good to go. But no you required me to do everything all over again which is utterly stupid. I would suggest that you attempt to rent one of vehicles on line for Sunday when the business is closed. It Would be A major awakening you would see the frustration that your plans cause!!!!! I will never try this again!!!!Ellis E.
I was charged for fuel. The fuel gage doesn't go past the 3/4 mark. The tank was full. Fix your equipment if you are going to charge for 7 gallons of gas. Shady practices. Will consider Penske or other company in the future. First rental was great. Second was good until I was overcharged.Matthew W.
Great service ????Nathaniel M.
Highlands storage is wonderful. They are friendly and helpful. I would recommend them highly.Rhonda L.
Business was not open even though I came one hour past opening time. I had to call the number, and it took someone 20 minutes to get there.Don M.
1 strap mechanism rusty didn't work properly ....had to cut to get car off haulerGerald J.
Everyone was great and super professional!Russell D.
Well first I talked to the at 1020 am he said he would be there till 1pm. Showed up at 1210pm and he was gone. Suppose to have been 24/7 pickup. Hadn't set it up. Then I didn't get the dolly or furniture pads neither. So I would get someone who could honestly do their job first.Matthew S.
Drop off, short and sweet.James T.
Highland self storage goes above and beyond the call of duty. They have my U-Haul business!RUSSELL H.
Absoutley worst service I have ever recieved not only from the location but from UHaul representatives also!!Jackie H.
ensure in the cold frozen temps that the lift tail gate is functionaldavid K.