Great Place and great people !!!
PAUL W | Overall Experience
Customer Reviews for Highway 37 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They used their lock and forgot to take it off when we rented the van. We called and somebody had to cut the lock.
Maren MCurtis was extremely nice. The uhal was cleaned !!! If you are looking for a uhaul service I highly recommend this company
Kimberly SGood experience
William MAwesome crew as always
Clarence PLove this place! Will use again!
sarah j | Overall ExperienceLeft with light on right side not working and was not told the guy that hooked up the trailer had no customer service stills and barely said a word The trailer leaked that night after being loaded and it rained The trailer is made with no winch and the trailer came loose on the road two days of the three days we had it Would only ever use a U-Haul trailer in an emergency I just had a double lung transplant so had to get help both times trailer broke loose after driving it for an hour
Glenn PEasy to work with and customer oriented. Nice!
GEORGE TInternaccess sucked. Remote process kept going in circles. Loaded the same picture multiple times. You shout make all locations have WiFi guest access Need a bigger Uhaul sign The first location KD tire was not well lit. Not indication as to where to park or drop the keys off
Thomas WThe trailer was clean. The unit was very old and the open/close latch was rusty and more difficult to deal with than previous 5’ by 8’ trailers. This Uhaul location addresses me by name and they treat me with loads of service.
Rick GEasiest drop off ever!
BRETT JDuring the rental process, Include a screen where the renter confirms that they are aware of the electrical connectivity option for the equipment (7 way vs. 4 way). I had to purchase an adapter in order to use it.
MICHAEL OGreat service, great truck!
Maleah JKind people and very easy to deal with.
EDMOND Rgreat folks at this location!
Jeff BEverything was excellent.
Brenice GThe girls were nice and efficient. However the truck bed was dirty. I reserved the truck online. As I usually do. However, this time, I was charged for two days. I had the truck for 5.5 hours. It’s obvious UHaul, are trying to charge as much as they can for their own profit. Very disappointed. Why is U-Haul telling me that I need the truck for two days? Do we not have that option of how many days we need to rent a truck. U-Haul, say goodbye to this customer. GREED, has hit U-Haul. Shame on you.
Patricia MHwy 37 Storage and it's employees are some of the BEST!!! The owner is so helpful and patient.... Best Uhaul & Storage in East Texas
Alisha PYou can improve for the next customer by actually listing this location as a drop off point for us Mineola (and surrounding area) residents. When I moved from Tennessee to Mineola, Texas, U-haul only listed two other locations over 10 miles away which was an inconvenience. Had to get this location to call and update contract so I would not have to drive out of my way to drop off. This location is very clean with excellent personnel. Highly recommended.
Todd LGreat service every time I use this location!
James DPick up was easy people very helpful , clean railer went seamlessly.
Scott LWhen we arrived at Yantis Tx, our truck was not there. Needless to say we weren’t happy about that. We had a reservation for there. The man there in Yantis was very friendly and helpful. He called to another location and had them save us a truck. We had to drive about 16 miles to get the other truck. I would have thought that U-Haul would know how to keep track of where their trucks are. I used Penske when I moved from Fl recently and it was definitely a lot better than U-Haul.
David MFacilities are new, clean well lite, and very well maintained. Security is also well maintained and observed. The staff are very friendly, knowledgeable and helpful.
JAMES P | Overall ExperienceFlawless transaction and travel experience.
Joseph BAgain, happy with the location, but very disappointed with U-Haul!! Nothing was in the computer as originally priced!!
Jim NIF I were ever going to use Uhaul, this Mineola location would be the one
Lisa HThe staff was very friendly,, They answered all of my Questions,,& very professional
tracy dNothing! The people were all very nice friendly & helpful the best ones I’ve ever worked with with U-Haul and I will do all my business with them from now on…. They are on top of their business here I was in and out
Mary SHi, I have a very bad experience when I took the truck I took all pictures of dashboard, my mileage, my guess everything when I return the truck I I took pictures of mileage and gas before written the truck. I refill the gas full, and when I see my bank account, they charge me for the gas and more mileage. They are charging extra for gas and extra mileage. They need more money I don’t know why I have a very bad experience because they charging me more and I am only using U-Haul. I have a very very bad experience. I will never recommend to my friends and family to go. This is Support. Please talk to them or them. Thank you very much.
Altaf MVery convient and friendly. Didn't havn't issues
Stephanie C | Overall ExperienceEasy drop off instructions.
Heather GYall are absolutely amazing and very helpful. Easy rental process and easy return
Ace Bnot a thing
Tim GThanks!
Ariadna SGot charged for an extra day when I returned the U-Haul a day early. The cashier gave me a receipt sent me on my way and didn’t explain any charges. Had over $100 dollars in extra charges.
victoria pSalesperson didn’t know how to enter correct information had to call someone one took over a hour just to rent a car dolly company had two and both of them the tie down straps and chains were damaged
Rodger LThis location was advertised to be open 24 hours on Google and U-Haul website. When we showed up on Sunday, there is no one at the gate or a code to get in and how to arrange another drop off location. I will update hours on Google or website to make sure this is not again.
Hannah Mthe location was nice and organized, but wasn't open yet when we dropped it off
MACKENZIE WMiss Jessica at the front desk was very professional and helpful. Great customer service.
Bradley sWe spoke with the manager of the drop off location and he said that corporate would be notified and taken care of before hitting the road again. Stay Safe.
Scott HNoticed tags were expired on 5x8 trailer other than that it worked perfectly
Richard WMight want to let the customer know prior to pick-up about missing items requested/paid for such as missing dolly and missing blankets so they can prepare in advance.
Robert YI have been a U-Haul customer for years. U-Haul seems to be suffering the same issues that all service organizations are facing today. Lack of talent that has a commitment to service and professionalism. The truck we picked up had a very rough 115K miles on it. The windshield was full of bugs, they were unable to supply me with any moving pads (I had ordered 24) and there was a general malaise and apathy in the service delivery. At the end of the day, we got a truck, and it made it to our destination.
Joel DVery friendly and efficient was in and out in no time. Excellent
Michael HTrailer was ready when I arrived, friendly staff, quick and easy checkout!
Ray LThe employees are so sweet and nice and help in anyway you need
debbie j | Overall ExperienceVery please with the storage as well as the staff!! Highly recommend this storage unit.
Sheila S | Overall ExperienceExcellent service and recommended a fantastic mover (L&M). Thank you!
David W | Overall ExperiencePerfect experience. Great people, clean unit.
Jenny R | Overall ExperienceBest experience ever in moving from truck rental to storage, I recommend this uhaul dealer and storage to everyone!
Mike M | Overall ExperienceExcellent facility and staff. Great to work with no nonsense experience. Would highly recommend and use again.
Tod C | Overall ExperienceBy far the best experience I’ve had with a storage facility. Curtis is the best! Thanks again!
renea s | Overall ExperienceThis location is the best in town!!!!
mike b | Overall ExperienceExcellent service from Curtis and his team from start to finish, would highly recommend this storage facility, thanks again.
christopher b | Overall ExperienceLove the staff ! Very helpful with everything and flexible !!
rahul p | Overall Experience