Customer Reviews for Highway 37 Storage LLC
(U-Haul Neighborhood Dealer)

121 reviews

5383 S State Hwy 37   Mineola, TX 75773

(903) 638-2400

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(903) 638-2400

5383 S State Hwy 37
Mineola, TX 75773

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Everyone was very helpful. I rented 3 times for a move, and they made everything very convenient for us.

SCOTT K. 
Rating:
5.0

Very friendly quick and easy process.

mark A. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Very nice experience with the return ..fantastic sense of humor..will recommend

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
5.0

Service was great and personal was very knowledgeable and friendly

HOMER G. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Everything was great good service

MARIO J. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Ordered blankets but they were out. Wasn't told until I arrived to get truck.

Ron C. 
Rating:
1.0

They never helped me, charged me for stuff not occured by me, took over $250 from my bank account without my authorization. I don't recommend renting from HIGHWAY 37 STORAGE IN MINEOLA TX

REBECCA S. 
Rating:
3.0

Customer did not leave a comment.

Val P. 
Rating:
2.0

I was bring one in and picking up another. I made the reservation for 2:45 I got a call before 2 “ your getting this before 2 right? Well yes but the reservation was for 2:45. Took awhile to get the next reservation and was charged a 180.00 deposit mind you I just rented a big moving truck for over 600.00 and returned it just fine I was picking up a tiny trailer and had to pay a deposit. I have rented several times and never had to pay a deposit. Might of not been his fault but why now? And I got no answer other than a shrug. The trailer had good tires but the outside was dirty and the locking mechanism on the doors was hard to maneuver.

Valerie P. 
Rating:
4.0

Customer did not leave a comment.

Dana E. 
Rating:
5.0

Customer did not leave a comment.

Brett G. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
3.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Excellent service and recommended a fantastic mover (L&M). Thank you!

David W.  |  Overall Experience 
Rating:
5.0

Great customer service

Angela B. 
Rating:
5.0

No improvement needed. GREAT CUSTOMER SERVICE!!

DELMER C. 
Rating:
5.0

Customer did not leave a comment.

Lydia S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY LYNN W. 
Rating:
4.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Can't think of anything they are excellent services

Sheila H. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Great customer service! Thank you!

Shawn B. 
Rating:
5.0

Simple transaction. Helpful staff that hooked me up and sent me on my way. Drop off was flexible and easy

Ann P. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

courtney W. 
Rating:
5.0

The service was excellent. The staff wa super nice and so very helpful. I would recommend them to all who are moving.

MARLYANNE K. 
Rating:
5.0

Customer did not leave a comment.

Kurt F. 
Rating:
5.0

Customer did not leave a comment.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

DONA J. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Helpful and courteous. Even helped me hook up the trailer with an adapter.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  Overall Experience 
Rating:
5.0

VERY helpful people here. We had to swap the truck, last minute, for a bigger one and they made this happen quickly and easily.

KATHI H. 
Rating:
5.0

Perfect experience. Great people, clean unit.

Jenny R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

J C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Best experience ever in moving from truck rental to storage, I recommend this uhaul dealer and storage to everyone!

Mike Mc Whorter c.  |  Overall Experience 
Rating:
5.0

Trash in the cab and dirty blankets in the back of the truck. Truck drove hard and the driver's side door didn't close right. Kind of dangerous.

Amanda S. 
Rating:
5.0

Excellent facility and staff. Great to work with no nonsense experience. Would highly recommend and use again.

Tod C.  |  Overall Experience 
Rating:
5.0

I forgot to let them know about the steering so will call tomorrow.

Dawn W. 
Rating:
5.0

The only issues I had was that my phone had extreme problems donwloading the information upon check in at site on Sunday night

Catherine S. 
Rating:
4.0

Customer did not leave a comment.

brenda W. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Nothing to improve upon. All good

WADE W. 
Rating:
5.0

By far the best experience I’ve had with a storage facility. Curtis is the best! Thanks again!

renea s.  |  Overall Experience 
Rating:
5.0

Great friendly people. Nice and clean store. Will use same location next time I need to move anything

Leslie M. 
Rating:
5.0

Great place, will use again.

William C. 
Rating:
4.0

Customer did not leave a comment.

PATRICK N. 
Rating:
5.0

Customer did not leave a comment.

GROVER S. 
Rating:
4.0

Customer did not leave a comment.

Brad F. 
Rating:
5.0

This location is the best in town!!!!

mike b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

Customer did not leave a comment.

Shaun C. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
4.0

I would definitely recommend the location 37 Storage, to anyone for anything except U-Haul! I WOULD NOT recommend U-Haul to ANYONE!!!! In fact, just the opposite. Because of the truck I had…I would tell anyone I know to STAY AWAY FROM U-HAUL! I feel the truck was unsafe to drive. I convinced myself I could manage it when driving empty but when loaded (lightly)….even being an experienced large box truck operator, i felt this unit was as unsafe as any I've ever driven. I've rented a 26 foot truck 30 days just since April 14, 2021. From several rental companies (Enterprise, Budget, Penske) and knowing U-Haul was different going into this, I didn't expect the same performance. Gas vs Diesel and more GVW on the others. However, I DID expect the same a level of safety once inside the truck. This trip to pick up things from a storage unit, I made alone. Had I had my wife or my kids or really ANYONE else with me…..I would have turned around and returned the truck after 25 miles. That's when I realized it was NOT the condition on of the road causing the truck to rattle, shake, hop and lose traction in the steering….it was the truck! However, because I needed to make use of the day, I already had the truck and likely couldn't have gotten a different one, I continued. In addition to the safety concerns, I was shocked at the efficiency of the truck! Yes, it's a gasoline box truck. But, driving the 26 foot trucks from others that are diesel and having owned both diesel and gas box trucks in the past, I knew to expect less performance and more fuel consumption. I typically get around 12-15 mpg when driving a fully loaded 26' diesel. So I expected 8-10 mpg from the gas powered 26 foot U-Haul truck. Not even close!! I had, at most, 2500 pounds in the box for half the trip. The truck got LESS THAN FIVE MILES PER GALLON!!!!! And, I didn't realize until I was 100 miles away that when going up a hill at speed when the truck downshifted, in a feeble attempt to maintain highway speed, there was a LOT of smoke out the back!! I say I didn't realize it and that's because when driving the truck, the side mirrors shake and hop so bad that you cannot use them to see behind the truck! It's not because they are loose or have worn adjustments, it's because the ENTIRE TRUCK RIDES LIKE IT HAS SQUARE WHEELS!!! I stopped to check the tire pressures and make sure there were no blisters on the tires or pieces missing! I don't know if it is an alignment issue, a tire issue, a driveshaft issue, brake rotor issue or something completely different but this truck should NOT be on the road until whatever problems it has are addressed! I made the trip and got home safely but it was a nightmare! Had it been raining….as was forecasted….I feel like I couldn't have continued. I think the lack of traction in the steering would have been so bad I couldn't have driven on wet surfaces! I am over 50 years old and have hundreds of thousands of miles of driving experience. I attended a high performance driving school in Arizona and I have driven countless types of vehicles, spent YEARS repairing vehicles as a mechanic and I know when something is wrong. In all the years of renting trucks and trailers to move things from Point A to Point B, I have never been tempted to take a rented vehicle to a states DPS or Highway Patrol station to have it checked….until yesterday! I did not do it, but the fact that the thought was in my mind, says a lot about this rental! What I thought would be a rental for light weight items that I could save a little money on, will end up costing way more than any other rental company I could have used. With Enterprise or Penske, I could have rented a large diesel for more days, driven more miles and still saved money over the cost of the U-Haul when adding in the fuel cost in what has to be the least fuel efficient vehicle I've rented! I'm sure it would have been better had it not been sending I burned fuel through the pipes as smoke. In a nutshell, this truck rental for me was a complete failure. Yes, I moved some things that needed to be moved but because of the condition of the vehicle (mechanically) I didn't feel it would be safe to load everything g I needed to load. So, I will have to rent another vehicle and make another trip to compete a job that should have been easy to complete with this rental! I will end up paying triple the cost for this project. 2/3 of the money to U-Haul for 1/3 of the work, 1/3 of the money to another rental for 2/3 of the work! That doesn't factor in the 8 or so hours of my time that I'll now need to schedule AGAIN!

DOUGLAS S. 
Rating:
5.0

Excellent service from Curtis and his team from start to finish, would highly recommend this storage facility, thanks again.

christopher b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

rebecca W. 
Rating:
5.0

Outstanding Customer Service and extremely Courteous and Personable staff. I highly recommend this location to anyone in search of a U-haul rental.

James T. 
Rating:
5.0

I cannot think of any areas that needed improvement.

Mineola M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

JOHN-RYAN B. 
Rating:
5.0

Love the staff ! Very helpful with everything and flexible !!

rahul p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACI M. 
Rating:
5.0

Were very nice

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Nothing. I checked in online. He hooked it up for me and away I went!!

Mary D. 
Rating:
4.0

Customer did not leave a comment.

Nolan E. 
Rating:
4.0

I was not provided a gate code prior to arrival. I was also not provided a lock code for the truck prior to arrival. Because my pickup was on a Sunday, the location had difficulty obtaining the lock code.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Great experience

Steve W. 
Rating:
5.0

Came off without a hitch.

BING F. 
Rating:
5.0

The online return was a bit of an issue because it didn't seem to check the fuel level entered during the online pick up.

Eric R. 
Rating:
5.0

I never write reviews but I had an excellent experience. I actually paid less than expected and the after hours drop-off was processed immediately. The staff was friendly and helpful. I actually left my cell phone inside of the truck and the owner, Curtis, assisted me immediately, located and returned the phone to me. I strongly recommend this business to anyone who is worried about honesty and trustworthiness. A big thank you to Curtis and company.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
5.0

Service was excellent helpful and friendly! I'm going back for my next rent!! Thanks guys!

sean R. 
Rating:
5.0

It went perfect....Very Easy and a smooth transition

Jamie H. 
Rating:
5.0

I have rented from Uhaul for years. This is by far the most organized and customer oriented dealership I have been to. They definitely take your time into consideration and are extremely helpful!!!

JILL B. 
Rating:
5.0

Customer did not leave a comment.

Harley K. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everything was great!!

Mike M. 
Rating:
5.0

The gentleman running this location even took time to call me and give me all of the correct information for dropoff. Good service and a pleasant man.

gary A. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Super friendly!!

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
4.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Check the actual tank level to confirm.

Danny G. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

GENE M. 
Rating:
5.0

Great customer service. Will recommend this Uhaul location.

Carla S. 
Rating:
5.0

This location has so many options for trucks, boxes, storage, etc. The staff is extremely nice and they even stayed late to get me situated in my truck.

Curtis D. 
Rating:
5.0

The folks at Hwy 37 Storage were so helpful. This place has lots of trucks and a very nice RV/Boat storage facility

wayne C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top