Customer Reviews for Highway 401 Self Storage
(U-Haul Neighborhood Dealer)

581 reviews

4900 Fayetteville Rd   Raeford, NC 28376

(910) 683-6041

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 683-6041

4900 Fayetteville Rd
Raeford, NC 28376

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laquana P. 
Rating:
5.0

Absolutely nothing

Ezekiel H. 
Rating:
4.0

Customer did not leave a comment.

Jakub W. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

MARLON W. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

They are some very nice people and they make you feel right at home

Shirley H. 
Rating:
5.0

Staff is the most courteous and professional

Jumal B. 
Rating:
5.0

Great service on both ends of rental

Joe M. 
Rating:
5.0

Great customer services. Facility was well keep and clean. Well stock on items to purchase and Equipment to rent. Two thumbs ups

Matthew F. 
Rating:
2.0

This whole experience was a mess. I feel like because we were going out of state we were given the worst truck possible. Paid almost $2000 for a truck that has seen better days. The amount of damage stickers already on it made it impossible to even keep up with. The cab of the truck smelled like an animal had been in there. I don't know of I will even us uhual next time. There was no one at drop of location on a Monday afternoon?

Kaylee L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

One woman runs the location. She is always polite and courteous. She goes out of her way to help you.

Gregory P. 
Rating:
5.0

Absolutely Nothing... These Amazing ladies working there are Awesome.

guillermo L. 
Rating:
5.0

Manager was friendly she answered all our questions she also explained contract in detail. We would definitely use this location again!! Karen Miller

Karen M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP J. 
Rating:
4.0

Customer did not leave a comment.

Demetrice P. 
Rating:
5.0

Customer did not leave a comment.

EDWIN G. 
Rating:
5.0

Owner is so helpful and amazing. She is very welcoming. I will use this dealer again most definitely

Nia K. 
Rating:
5.0

Truck was clean and Mrs.tersea is a nice and respectful women thank u for the services.

Deon B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Best location ever they were so helpful and nice to is

Fredrick W. 
Rating:
5.0

Customer did not leave a comment.

Gail T. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

VERNON P. 
Rating:
4.0

I did an after hour drop-off on Sunday evening. I was pleaded to see my receipt in my email before 10:30 Monday morning. Thank You.

Robert S. 
Rating:
5.0

My experience was perfect. I couldn't have asked for anything better.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Everything was excellent....

Joseph M. 
Rating:
2.0

Provide a truck that's actually clean and hasn't been smoked in. Also, most people don't appreciate stale cigarette smoke while waiting for paperwork and signing at the pickup location.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Andrea H. 
Rating:
4.0

Customer did not leave a comment.

Earl C. 
Rating:
4.0

The appliance dolly was in poor shape. Wheels were well worn and stair assistance belts on the back of the dolly were torn worn. It stained my carpets of the home I was moving out of, and was so much of a hassle that I ended up purchasing my own from my local Lowe's Hardware Store. This is unacceptable.

Edward H. 
Rating:
5.0

Customer Service was the best, you got to love when you get attended by a profesional an friendly staff.

REY A. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Teresa is wonderful. Very friendly and sweet. This is the ONLY location I will rent a truck from.

Mary-Evalyne L. 
Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Caitlynn W. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle B. 
Rating:
5.0

Customer did not leave a comment.

Kelsey V. 
Rating:
5.0

Customer did not leave a comment.

Cosandra S. 
Rating:
3.0

I was provided equipment and then called back later to say that I had not recueved the equipment with a contract initiated. This was due to an employee at the location. Additionally it was hard to get in contact with the location via phone to answer questions. I requested moving pads as well and there was none provided when I recieved the truck.

Sean A. 
Rating:
5.0

Easily one of the friendliest and nicest experiences I have ever had when renting from a uHaul location. Trailer and equipment was very easy to grab and the owner personally went out to assist. Definitely a must-try for those in the Raeford area.

JOHN A. 
Rating:
4.0

We didn't ask for a dolly but there was one on our truck so we got charged for it.

Tiffany M. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Edna C. 
Rating:
5.0

Maybe not double book a rental? Another renter showed up to get the same car hauler I was picking up and prepaid for.

Antonio R. 
Rating:
5.0

Nothing it was a wonderful experience the lady was so professional and kind and explained everything to us so thank u so very much

deshields F. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Customer did not leave a comment.

Jonna S. 
Rating:
5.0

Awesome experience especially with all that's going on. Thank you

Jamilah G. 
Rating:
5.0

There is nothing to be improved. For my visit it was satisfaction for us. Thank you for being there for us.

Marsha L. 
Rating:
5.0

Friendly and very helpful.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

isabel S. 
Rating:
5.0

Customer did not leave a comment.

Kaneesha L. 
Rating:
5.0

Friendly and helpful incharge.

Alexis John P. 
Rating:
5.0

Nothing, service was great, thank you Theresa for all your help and the quick service to rent a vehicle.

Gloria K. 
Rating:
5.0

Customer did not leave a comment.

Francis C. 
Rating:
2.0

This establishment needs to work on its customer service skills to the maximum. I utilized the 24/7 truckshare option through my mobile app. I was never instructed to still go inside of the facility once we completed the mobile share check-in. Card information was provided during reservation. The keys were already in the truck when we arrived. After completing check in we assumed everything was good to go. Once we pulled off the lot I received a call from one of the women in the facility insinuating that we were basically STEALING the van because we were actually supposed to come inside to get the keys. If the keys were supposed to be given they should NOT have been in the truck. Also there was an almost 10 minute time frame between when we started the van up and when we actually drove off the lot. At any point EITHER of these women could have came outside and said something rather than waiting until we pull off and call me with a tone like we are stealing something I made a reservation for and provided contact info, payment info & photo id for during reservation. I did not even receive so much as an apology from the women who called me. They need training in customer service & apparently how to do their job as well because keys should not have been in the car if that is not how check in is supposed to be done.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

After the rental agreement was signed, along with the purchase of insurance, I checked the trailer service and brake light operation. I discovered the right rear light wasn't working. I brought it to the attention of the uhaul dealer and was bluntly told they didn't have a replacement bulb nor did they have another 4x8 trailer to rent, only the next size up. I asked what I needed to do to fix the light and the employee couldn't tell me. So I left with only one tail light working on the trailer. I loaded the trailer and traveled to Michigan with one trail light. I couldn't unload the trailer in Michigan as planned due to unforeseen circumstances. I returned to NC 7 days later and when i went to download the trailer into my storage i discovered there was a leak in the trailer and everything inside was wet as it rained almost the entire trip. It took me the entire day to unload and try to dry my possessions. I returned the trailer after hours clean and in the same un working order i recieved it. I wrote on the contract in several places so it could not be missed "trailer has a bad leak". I expected a call from the uhaul store i rented the equipment to start the claim process or at least to gather information on the leak but after 2 days I have not recieved anything. This is unsatisfactory. While the store was clean and the employee was tolerable if nothing else the customer service was poor with no solutions or follow ups to some critical problems. I don't expect to have my ass kissed but I do expect reasonable accommodations with follow-up when the equipment I paid to rent has a safety issue brought to the attention of uhaul and then equipment failure resulting in personal property damaged albeit mostly temporary. I had mostly books and fabric that got wet so that will dry and can be cleaned. I also had a large bandsaw that for wet including the motor and an 18 in 2000 watt powered sub woofer I use in my music group that also got wet. Only time will tell if those items are effected. Very disappointed in a reputable company I've spent thousands of dollars on over the years.

Daniel M. 
Rating:
5.0

Thank you

Derek G. 
Rating:
5.0

The location and staff were great, however the vehicle which I rented should be taken off the road. It was truly scary at times while operating this vehicle, the transmission dragged excessively which caused the engine to operate at higher RPMs (gas mileage killer), but the amount off free-play in the steering unacceptable. I made my concerns known to the staff upon return and was assured that the issues would be noted.

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

We were advised to switch the reservation to the adult driving's name at the store. We did and we were both charged. I will be filing a fraudulent charge. Jessica

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

One point I'd like to make. Your truck cost me $400 more than Budget for smaller truck over same 4 day rental. Your service was by far superior, however, if I was to rent again I would go with the more cost effective option.

anna L. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

The manager on duty was polite, professional, and extremely helpful. Great Job!

MAT H. 
Rating:
5.0

The staff at this location genuinely treated me like a valued customer. Their courteousness and kindness towards me the customer is real and not fake...just good people. That is why I would highly recommend this location to anybody.

Herman B. 
Rating:
5.0

Great customer service will definitely be back and will recommend people to this location

Richard S. 
Rating:
5.0

very friendly and helpful service

Roscoe B. 
Rating:
5.0

No complaints was pleased with the moving truck

Crystal D. 
Rating:
5.0

Teresa Sprankle was extremely nice and genuine.

Rex W. 
Rating:
5.0

Everything was great but what about repeat customers get a discount or after so many a free rental ,that would be great

laura G. 
Rating:
5.0

Customer did not leave a comment.

Brooke A. 
Rating:
5.0

Customer did not leave a comment.

ADEL M. 
Rating:
5.0

THE PEOPLE AT THIS LOCATION ARE EXCELLENT

Roy S. 
Rating:
5.0

Very friendly responsive staff and pleasure to do business with.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
3.0

I dropped the truck off office closed and received no confirmation of them receiving all items that I had rented. I took pictures myself for insurance of condition of inside truck mileage etc.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Customer did not leave a comment.

Nadine L. 
Rating:
4.0

Drop off procedures could be better if location app on phone not working the way it should.

Belinda S. 
Rating:
5.0

Teresa (sp?) went out of her way to accomodate me

HAROLD L G. 
Rating:
5.0

Customer did not leave a comment.

Antonio R. 
Rating:
5.0

Nothing, customer service was excellent.

Guy S. 
Rating:
5.0

Ms. Teresa and her co-worker were very professional. I'm grateful for their service.

Cardia S. 
Rating:
5.0

Site manager Teresa & company have been nothing but accommodating, Check in was as orderly and organized as the facility and its amenities.

Herbert S. 
Rating:
5.0

Customer did not leave a comment.

Eddie D. 
Rating:
5.0

Customer did not leave a comment.

Aubrie B. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Thank you so much and God bless you enjoy your day

josephine P. 
No reviews have been submitted for this location.

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