Customer Reviews for Highway 401 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Highway 401 Self Storage

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Jessica E. on

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We were advised to switch the reservation to the adult driving’s name at the store. We did and we were both charged. I will be filing a fraudulent charge. Jessica

Carl B. on

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anna L. on

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One point I’d like to make. Your truck cost me $400 more than Budget for smaller truck over same 4 day rental. Your service was by far superior, however, if I was to rent again I would go with the more cost effective option.

Patricia M. on

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MAT H. on

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The manager on duty was polite, professional, and extremely helpful. Great Job!

Herman B. on

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The staff at this location genuinely treated me like a valued customer. Their courteousness and kindness towards me the customer is real and not fake...just good people. That is why I would highly recommend this location to anybody.

Richard S. on

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Great customer service will definitely be back and will recommend people to this location

Roscoe B. on

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very friendly and helpful service

Crystal D. on

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No complaints was pleased with the moving truck

Rex W. on

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Teresa Sprankle was extremely nice and genuine.

laura G. on

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Everything was great but what about repeat customers get a discount or after so many a free rental ,that would be great

Brooke A. on

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ADEL M. on

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Roy S. on

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THE PEOPLE AT THIS LOCATION ARE EXCELLENT

Steven C. on

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Very friendly responsive staff and pleasure to do business with.

sarah M. on

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Angel R. on

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Keith S. on

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I dropped the truck off office closed and received no confirmation of them receiving all items that I had rented. I took pictures myself for insurance of condition of inside truck mileage etc.

Barbara A. on

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Nadine L. on

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Belinda S. on

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Drop off procedures could be better if location app on phone not working the way it should.

HAROLD L G. on

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Teresa (sp?) went out of her way to accomodate me

Antonio R. on

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Guy S. on

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Nothing, customer service was excellent.

Cardia S. on

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Ms. Teresa and her co-worker were very professional. I’m grateful for their service.

Herbert S. on

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Site manager Teresa & company have been nothing but accommodating, Check in was as orderly and organized as the facility and its amenities.

Eddie D. on

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Aubrie B. on

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Justin G. on

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josephine P. on

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Thank you so much and God bless you enjoy your day

michael C. on

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The place was great and the employees we're friendly.

Patricia P. on

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Shemeka S. on

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STOP USING MY EMAIL ADDRESS FOR OTHER CUSTOMERS THAT IS NOT ME

CLEO M. on

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Very helpful staff

CLEO M. on

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Better prices

Doug D. on

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Appreciate your days open during Christmas timeframe, it allowed me to fulfill my need of renting a much needed trailer

senen E. on

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The manager was a great help in changing my existing reservation.

Jumal B. on

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Jafinee G. on

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Bernard E. on

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You couldn’t make it any better. The operator is out of this world and she goes that extra mile to make sure you feel welcomed.

James G. on

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So far everything the woman at the she is very polite she will talk would you if you want her to if not she'll stick straight to business if you don't have a conversation if you don't mind it if you ask me that's important in a business I called getting to know your customers

clayton F. on

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David S. on

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Very customer oriented service! They took care of all my needs!

amanda W. on

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This specific location was extremely friendly and helpful! She helped us with our hitch, and was extremely friendly! Best U-Haul rental site!

Jerry M. on

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Charles J. on

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Asking if the side mirror was adjusted to customers need

Doug G. on

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Stacey D. on

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Regina W. on

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The staff was very helpful at both locations! It was a wonderful experience.

Lauren T. on

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Silvester M. on

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Terry G. on

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Cody J. on

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OraJean W. on

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I have been dealing with this location for quite a while and I'm very very happy with this place I'd recommend it to everybody I would not use any other place then this place

Jim A. on

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Both ends of the trip everyone was courteous,informative,very knowledgeable about their jobs and above all very nice. Thank you U-Haul for the most pleasant part of the move!!

Susan G. on

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This location went above and beyond! Thank you for being so kind in our time of need (Death in family).

Caitlin S. on

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Karen S. on

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Great staff

Michael S. on

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Jeffrey Z. on

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Dennis B. on

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Howard S. on

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Spencer A. on

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Great Customer service

robert F. on

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Thomas S. on

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Very friendly, helped me locate where to drop it off and what the process was.

Sudie R. on

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jose H. on

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Diane H. on

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Teresa was most helpful in this entire transaction. A big kudos goes out to her and all her assistance!!

robert F. on

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Vanita E. on

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The representative was very nice and helpful. ????

Joseph M. on

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Latasha R. on

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Not sure who Latasha Ray is, but she used MY email address!!! Please take it out of your computer system! Thanks, Nicole Flowers nicole.flowers@yahoo.com <--- see the connection with the name????

Ryan S. on

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Just keep doing what you’re doing. The staff was very friendly and helpful! This made the process quick and easy.

Lester F. on

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I dropped the trailer off mid afternoon on a Saturday and there was no one there. I passed three other locations on my way to this location. Why did I need to drive that far???

Christopher R. on

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Staff was friendly and helpful

Nicholas L. on

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Incredibly convenient! Same day services, they’re so polite and pleasant to work with and for great prices

Brian B. on

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Tera W. on

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Frank K. on

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Hard to improve, when it was excellent service !!!!. And top notch equipment !!!

Lena T. on

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Teresa was the best. Awesome Customer Service. Thank you. LT

Jerry S. on

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Personel was very helpful!

Deborah D. on

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Great service, down to earth and made me feel totally comfortable to ask questions. Super experience, thanks!

Howard S. on

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Teresa was a pleasure to work with she went out of her way to help me out over a Holiday weekend she was the best

RAY S. on

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Mateusz O. on

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Great customer service!

SHIRLEY H. on

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JASON S. on

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Not much parking space available

Mindy L. on

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James D. on

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Lisa A. on

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Very friendly people.

Vidal F. on

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David C. on

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Jennifer M. on

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Nothing. Excellent customer service, highly professional and very friendly and easy to deal with. Would always recommend. Thank you very much.

Jean pierre A. on

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Ceslia W. on

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David M. on

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james G. on

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Casey N. on

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JAMES W. on

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Jared M. on

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