Customer Reviews for Highway 86 Storage And Rental
(U-Haul Neighborhood Dealer)

414 reviews

1931 N Haskell Ave   Willcox, AZ 85643

(520) 384-6387

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8 am - 11:30 am
  • Sunday:
    Closed

Services at this Location:

Contact Us

(520) 384-6387

1931 N Haskell Ave
Willcox, AZ 85643

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8 am - 11:30 am
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

ALVIN L. 
Rating:
5.0

Very friendly and very efficient.

Michael W. 
Rating:
5.0

Gene and his staff are fantastic! La Vern was pleasant and very helpful! The facility is clean and spacious. I would highly recommend them!!!

Rosemary B. 
Rating:
5.0

We were beyond satisfied with our experience and service. The local agent went above and beyond to help us plan and make two successful trips between Arizona and Oregon. We are truly grateful for our local U-Haul team. Thank You!!!

CECIL F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

We were treated like family, they went above and beyond all expectations. They helped us during a very difficult personal family crisis. They were most respectful and accommodating. We would not hesitate to drive there to rent again... Unlike the Fry & Coronado location in Sierra Vista that treated my wife like dirt..

PATRICK P. 
Rating:
5.0

Having trucks closer to Phoenix drove 300 miles round trip to pick this truck up

DARCIE LYNN A. 
Rating:
5.0

The reservation experience was beyond a nightmare and people should be warned. When planning a cross-country move, having to drive 6 hrs to pick up the truck (plus fuel for the ride down AND both the ride vehicle AND a Uhaul back!!!) was RIDICULOUS. The reservation had been made for within a mile of our home, yet shortly before moving day, when I had PAID movers to show up, we only had 1 truck to load (a 30 min drive to pick up but I did it) because the 2nd truck took a logistical miracle, several hours, many miles, and a ton of money to go get! Not to mention the tears and frustration. Nothing short of hell. I had to hire movers to come BACK on the 2nd day to load the 2nd truck instead of having 4 movers for 8 hours as planned, I paid 2 trip fees and had less flexibility loading. These expenses plus the extra tank of fuel for the uhaul plus fuel for the Yukon I drove down to pick it up blew our moving budget before we even left town! Why bother with a reservation system???? I would have gladly paid a deposit to guarantee availability. Customers should be warned if they're relying on Uhaul for a major move....don't.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

Norma J. 
Rating:
5.0

Customer did not leave a comment.

Dean P. 
Rating:
5.0

Absolutely nothing. La Vern was amazing! She was so helpful.

JOSE Q. 
Rating:
5.0

Nothing.

Bruce T. 
Rating:
5.0

Everyone was kind, helpful, and courteous!

TEDD H. 
Rating:
5.0

Customer did not leave a comment.

Janyth D. 
Rating:
5.0

This place is awesome....they are all about customer service! If you have question or need, ask and they'll deliver if at all possible. Super place & folks!

Karl B. 
Rating:
5.0

Very helpful

ALMA R. 
Rating:
5.0

Impeccable customer service! Absolutely no suggestions for improvements.

PAMELA T. 
Rating:
5.0

Laverne and Gene were very helpful, knowledgeable and kind. They explained everything clearly and with care for my well being on my journey. It is refreshing to have such great service.

Jorge M. 
Rating:
1.0

Customer did not leave a comment.

eduardo T. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Lavern was excellent

Frank M. 
Rating:
4.0

It was a holiday weekend. No one there. Understandable.

JOHN N. 
Rating:
5.0

Laverne is the best!

Curt D. 
Rating:
5.0

The customer service here was OUTSTANDING!!!!! Even though I didn't have a reservation the kind lady was able to accommodate me even though there is apparently a shortage of trucks available. I only needed it for the day and the lady there was awesome to deal with. Thanks for the workaround.

JAMES J. 
Rating:
5.0

The trailers themselves were well maintained and clean but both times the tail lights did not work.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing! It was a great transaction. C:

rachel W. 
Rating:
5.0

I always move with U-Haul

Paul P. 
Rating:
5.0

Skilled in checking all lights, chains, hitch working properly. Professional!

Karl B. 
Rating:
5.0

Really nothing Laverne was a great person to deal with knew what she was doing handled her business very well was very pleased with the whole experience with her

billy K. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
5.0

Perfect

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

The rep there was very knowledgeable and helpful and friendly. Ty for good experience!

Mark S. 
Rating:
5.0

Lavern and her boss were very helpful with my rental process. These are the kind of people that is missing in these times. "Customer Service Orientated"

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

Helpful and professional. Clearly take safety and propped trailer hookup seriously.

Karl B. 
Rating:
5.0

Your perfect

angie C. 
Rating:
2.0

U-haul made an unauthorized charge to my bank account of $328 that was not on our contract agreement. U-haul has not reimbursed me over a week later after complaining to the local office in Willcox and even spoke to a corporate rep...who said he couldn't re-imburse me on my original account. Spent an hour and half on pick up date.... supposedly due to U-haul glitch. Poor service by corporate office to returning my money. I have contacted my bank on this fraudulent charge.

DELBERT LAVERNE B. 
Rating:
5.0

Wow, I feel like we would achieve world peace if everyone ran their business like this. Personable, clear, kind. Thank you Laverne!

Will D. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Always enjoy doing business with the Hwy89 Willcox location. The staff is very professional, friendly and helpful. They go out of their way to make it a pleasurable experience. Thank you Laverne and Gene, you're the best!

JUDY KAY S. 
Rating:
5.0

Great service

La Vern T. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Angel G. 
Rating:
5.0

Gene was super cool, informative and helpful. Made the drop off incredibly easy.

jeffery T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Clean facility. Very friendly customer service.

La Vern T. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
4.0

Customer did not leave a comment.

Garry L. 
Rating:
5.0

Excellent service and a very clean facility.

La Vern T. 
Rating:
5.0

The uhaul employee was fantastic and very helpful in getting the trailer hooked up correctly. First rate job. I will use that location again because of her.

Whitney M. 
Rating:
3.0

The uhaul I received had two almost bald tires. One tire that had been plugged ended up popping and blowing the plug out. I had to pay to replace tire. Not safe or well maintained

Taylor T. 
Rating:
3.0

Customer did not leave a comment.

TANYA B. 
Rating:
5.0

Customer did not leave a comment.

Priscella P. 
Rating:
5.0

The woman who helped us was especially wonderful with helping us think through our needs. Unfortunately, I have forgotten her name...Loretta?

Constance B. 
Rating:
5.0

Laverne was amazing had a great experience! Laverne was absolutely fantastic she really helped us out and provided an excellent experience. Will definitely be making reservations through this location from now on. Thank You.

JAYA S. 
Rating:
5.0

well run u-haul franchise clean , professional , personable , my experience with this concern was just fine.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

She was an absolute pleasure to work with. Made sure All of my needs were met. I will Definitely be coming back here for All my Uhaul and Storage Needs. Moving is Hard....Thank You for making that part A Little Easier.

Leah M. 
Rating:
5.0

Uhaul should pay their dealers more money for all the free work that they do! Uhaul should also take responsibility for their actions rather than pinning blame solely on the dealers! This dealer was great, but Uhaul itself needs some work!

Stacy S. 
Rating:
3.0

Customer did not leave a comment.

ARTURO R. 
Rating:
5.0

The price was to high. $ 500 is too high.. for 900 miles

Blessy A. 
Rating:
5.0

Customer did not leave a comment.

lowell J. 
Rating:
5.0

This location was awesome. I can't think of a way to improve.

Genevieve L. 
Rating:
5.0

Customer did not leave a comment.

Bob P. 
Rating:
5.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

They went above and beyond to get me set up with my trailer rental!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

liked the service, & the place, ver clean, and well maged

marcos S. 
Rating:
3.0

Customer did not leave a comment.

cathy W. 
Rating:
5.0

Customer did not leave a comment.

Clarence F. 
Rating:
5.0

This place was great.

Ronald K. 
Rating:
1.0

We were VERY dismayed! The lady there is HORRIBLE AND RUDE! We hope to never have to drop off there again! We have dropped off once before and she was RUDE back then!!

James B. 
Rating:
3.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Very pleasurable experience. Laverne Torres was extremely helpful in hooking up the trailer. Very professional and friendly as well. Will definitely be returning when the need arises.

JUDY S. 
Rating:
4.0

Customer did not leave a comment.

Edwin Cliff C. 
Rating:
5.0

Helpful and kind staff.

Ted H. 
Rating:
5.0

Customer did not leave a comment.

Gina P. 
Rating:
5.0

I was supposed to pick up at a location almost 1 hour away. U-haul corporate called the day before (after I had already traveled 15 hours) that I would have to travel further to get my trailer or rent a smaller one, which would not work for us. This was very frustrating to say the least. We begrudgingly made the extra 2-hour roundtrip to get what we needed. I feel like I paid to do someone else's job. The site we did pick it up at was friendly and easy to find.

Jamie A. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
4.0

There was too many flies while we were waiting for the paperwork.

Jaime M. 
Rating:
3.0

more phones hard to get in touch with.

Diana T. 
Rating:
1.0

It took 3 attempts to pick up equipment. Customer service assured that equipment will be there on Sunday. Location was closed (41 mile drive) Initial location didn't have equipment at all.

Randy W. 
Rating:
5.0

The gal who helped us get set up was so kind. You do not meet people like that any more, she was helpful and friendly and trying to do such an amazing job all while having to keep distance and wear a mask because of this COVID thing. She was so amazing and made our experience not just one of business but she felt like family.

Autumn O. 
Rating:
4.0

Customer did not leave a comment.

Gareth R. 
Rating:
5.0

Very nice personnel grate equipment overall I think I had the best experience being my first time to do business with you guys thank you definitely recommend you guys

Mario H. 
Rating:
5.0

I appreciate the immediate customer service provided and professionalism shown. I will strongly recommend this location to everyone that has any moving needs. Thank you, U Haul

greg S. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
No reviews have been submitted for this location.

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