They absolutely saved the day after having major issues with another location down the street they came to my rescue extremely quick and very professional. I am so grateful and will highly recommend renting from this location over any other! There is nothing they could have done any better. Big thank you guys!!
BRADLEY N
Customer Reviews for Hillside Storage Willis
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shannon shows pride in taking care of this location. While I was unloading the U-Haul truck, Shannon was outside in the heat blowing off what seemed to be an already pristine parking/unloading area. While talking to her about how clean and well kept everything was, she simply said, "Gotta keep it looking good!" I will simply say, "She absolutely does!" Thank you Shannon for your dedication!
Bryan BComputer issues delayed our departure by 40 minutes.
Melissa LThe location is nice. It is a franchise so some of the specials U-Haul offers, they do not. This is sad and should be corrected to having to honor the specials. Rent a truck and get a free month's rent on a storage unit can really help.
Bryan BLady was nice and explained next steps for the problem
Kenneth FThe paperwork was messed up somewhere along the way from this location and one in Florida. I never left the city. I got an extra bill for over $100,000. Took some long waiting phone Conversations, but it was finally handled.
Michael BI rented for one day but was charged for two. Pick up location was nice.
Dennis OShannon went above and beyond for us. We are moving and have an ever changing scheffler. Shannon was cool calm and collected in a time for us that felt like total chaos. On a scale of 1 to 10, she is definitely a 15!
bRYAN BShannen was amazing! She went above and beyond to make sure all of the paperwork was correct. She was courteous and extremely professional. This will be my go to uhaul center!
Joe MThis location is managed very well. Friendly, customer driven, I will be a repeat customer.
CHARLES SVery happy with my storage service
Terri R | Overall ExperienceEnsure that pickup location is on the correct page and not try to charge you double!!
pamela mThe facility is well maintained and located in a very convenient location for us. Also they had the size of units that suited our needs, first the larger ones until we could move into our new home the a smaller ones until for when we only needed to store holiday items. Would highly recommend them.
Tamara D | Overall ExperienceStaff was amazing! Will return in future if I need more space!
Joy L | Overall ExperienceFacility was clean, well maintained, and easily accessible. Staff was always friendly and helpful.
Jeffrey M | Overall ExperienceManagement had a terrible attitude. She argued with me repeatedly and was very aggressive. Their communication is poor. I will never recommend this location to anyone.
MIRANDA SAll good
Craig F | Overall ExperienceThe Office staff is very friendly and very helpful.
Connie S | Overall ExperienceStorage unit was clean as well as the outside area. Megan was friendly and helpful and answered all my questions. Someone always answered phone and in the rare instances I left a message, call was returned in a reasonable time. Would definitely recommend.
Nanette N | Overall ExperienceOffice was very clean, truck was ready and spotless. The most pleasant thing about the whole experience was the associate that helped me. She was both personable and professional. Great job!!
Daniel KThe storage areas are super clean. Well managed and maintained. Appears to be very secure and technically secure.
James H | Overall ExperienceEverything was great and location convenient to the Willis area. Twice when coming to access the facility, the back gate was wide open and no one else was in the facility. Not good for security. Thank you,
Michael P | Overall ExperienceOnly complain would be that it's not open 24/7.
Willie GVery Good Customer Services Provided and Satisfied at this Location. Would Highly recommend using this U-Haul location in the Future.
LINDA DBrand new 26' ford truck was excellent. The dealer person "Megan" was terrible, no people skill, not customer oriented at all.
ADRIAN MIt was great.
CHARLIE BGreat and professional staff friendly. Will rent from them always . No problems at all. Was easy to rent a haul. Love their staff.
MARCIA PYou folks have done well!! Thank you U-Haul team.
RANDALL DA great storage facility
James T | Overall ExperienceThe truck broke down, lost Ac and had have to have the tire changed. My daughter was terrified to drive it. It stalled on the freeway. The dispatch for help was excellent tho and very fast. The dispatcher with UHAUL Krista- was excellent.
Jenny PWe loved and appreciated the hospitality.. The front desk staff was polite and kind..We will recommend and still will use you all in the Future... Thank you, THE FAMILY
Jacob H | Overall Experience