Customer Reviews for Hilltop Food Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hilltop Food Market

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julie L. on

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Graham B. on

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Nice location, during the rental I had to extend the contract 3 or 4 times and each time I met with a very helpful phone support member. Nice job!

Jose F. on

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Inside of truck cabin was dirty. Someone left sand inside console.

Ryan B. on

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Melissa C. on

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This was the worst experience I have ever had and will never use uhaul again

Kerry N. on

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Very friendly and helpful!

Sharon F. on

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James J. on

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Nothing, everything was great.

Myrtle C. on

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I will not use uhaul ever again.lied to misled and charged twice what I was told .horrible experience.

Rodrigo S. on

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Richard W. on

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Richard W. on

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Kathy B. on

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Jose A. on

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Johnathan P. on

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Hilltop is great location owner is very friendly and I had no issues at all and everything was done very fast

Zachary M. on

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Na

Maria T. on

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Nadia J. on

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Michael D. on

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Back of truck was dirty with bed sheets and used condom

Vicky J. on

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Nice, friendly, very helpful people. A+. Fast and easy drop off.

Frank A. on

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Vicky J. on

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RENEE C. on

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Hector F. on

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take away these peoples license please. they were rude and uninformative. luckily you had a great over the phone customer service or that whole situation couldve gone worse. this location is horrible and should not exist. please do not let them continue to be rude and scam artists. when i almost walked out the door, he even tried to scam me out of 100 bucks. he goes word for word "if you put a one hundred dollar cash deposit i will give you the truck right now." why? when we already put all the info and had the appointment and even signed all the paperwork we had to. ridiculous. please do not let them run this anymore.

Alicia C. on

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He overcharged me and gave me bigger truck then I requested and took my money instantly he Charged me before I drove the truck they’re not supposed to charge before are they

marlon G. on

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alan L. on

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OMAR M. on

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Great customer service.. in and out in 10 minutes.

faul C. on

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Ricky Y. on

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Angel M. on

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Nice customer place

Diana H. on

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Very friendly service!!

Angel R. on

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Javier G. on

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Alicia C. on

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It was such an easy experience and the staff was so friendly and helpful! Will recommend to all my friends/family. Thank you.

Gilbert T. on

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There was a lot of sand in the front of the truck and I didn't get the furniture dolly that I paid for. I would have gone back to ask about it, but I wasn't going to waste my 35 miles on that.

delia L. on

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We had a great experience.

delia L. on

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nothing. we had a great experience.

Jonathan Z. on

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Window shield was cracked. But, otherwise good

Sharon S. on

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Edgar F. on

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Jessica F. on

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Stopped at the wrong address with reservation for a different location and they ignore it and went ahead and created a new reservation with out asking me, with a higher price different truck size and the truck was dirty. No dolly yet I ended up paying more more than what I had reserved.

delia L. on

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John H. on

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Very nice

robin V. on

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Deborah M. on

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The truck I used needs to have tire maintenance kept coming on

Rachelle H. on

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Nothing

Raphael V. on

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Got ripped off with the gas meter. When I took it back they said it was under the line from when I picked it up. Ended up putting $20 of gas for driving 11 miles. Never going back.

Inger R. on

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give them a different pick up location that inspects the equipment

kimberly J. on

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In and out very quick. I'd definitely recommend the Hill Top Convenience store for renting or returning U-Haul rentals.

John S. on

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Rude service, not very helpful. No truck inspection, and right now I have a fee pending, that has already been paid out my account, so I have to go through the hassle of finding out why I was charge twice. Worst Uhaul experience.

Matthew D. on

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Customer service was not clear and precise. We were doing a drop off and rep just took the keys. We were confused if we could even drop it off or what was going on

Anthony P. on

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David W. on

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After the place I picked up the uhaul trailer from walked all around the trailer and made sure twice that everything worked and there were no obvious damage that wasn't already marked, I go and drop it off and the person behind the counter didn't even go look at it. I took pictures of the trailer as I dropped it off so I don't get blamed for any future damages .

Anthony P. on

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Iris J. on

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I have been overcharged and I have told the location and have not received my refund yet that is very unprofessional I will not be renting again

Alex S. on

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The proprietor does not assist the clients; the equipment is difficult to pick-up and turn-in!! The computer was not operational when I arrived to pick up the trailer, and although I pre-checked the day before, I still had to re-register for the equipment! I was sent away with a hand written note because the contract could not be printed!! A very bad rental agency!!

ken G. on

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only one person working at this location and had to wait until she had served other customers in the store but she was polite.

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Ashley V. on

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The gentleman that checked my U-Haul back in was very polite and helpful and offered Speedy service

Amber D. on

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James A. on

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AARON M. on

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Sketchy location, one of the straps on tow dolly tearing off to the point of ripping away by a tug.

Amanda A. on

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The check in process took over 30 minutes. The store clerk seemed unprepared even though I had a reservation. She was asking about things that were already in the system. When advised of reservation she became rude with me. Seat in U-Haul wouldn't move forward so I was having to sit at the edge of the seat to drive.

jULIA B. on

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Tarrah A. on

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Kayla U. on

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Edward E. on

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Eve L. on

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PRITTS T. on

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First time user for this location. Just wonderful, great Customer service, would use them again.

Norman B. on

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Owner was excellent. Could not be better

TONY T. on

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Dean M. on

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Timothy P. on

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John M. on

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Carmen C. on

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HELEN M. on

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Glenn G. on

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During online booking, I requested one location but was sent to another more distant pick-up location. Website states that packing pads and tie-downs are included nd boxes available. No boxes available except at yet another location over 15 miles away and no tie downs. Pads were finally given after I had to prove the website says they were included with truck rental. Rented a 15 ft truck. Expected low mileage, but was shocked at getting just 7 mpg.

Thomas K. on

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neil H. on

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Your customer service people on the phone really suck. I was having issues with UHaul for two weeks and when I would call the help number they got very argumentive and would hang up on me ( twice) Rachel was very rude and not helpful. They never would allow me to talk to a supervisor to solve the issue. Finally, Sunday. The day before the big move Lewis answered the call and was extremely helpful. Hill top was awesome to work with and highly recommend doing business with them even if it was not dealing with uhaul. Thanks Hilltop and Me Lewis from Uhaul for your help in my moving experience. It was a nightmare but you guys surely helped out.

Kristin N. on

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JONATHAN D. on

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This location is in a convenience store. On both the pickup and dropoff, it took more than 30 min to get the rental. The store had one rude lady, probably the Owner, who kept letting the convenience store customers skip while I had to wait while she rang them up. Repeatedly she would leave the Uhaul system to ring up packs of cigarettes, chips, sodas, etc. she is very rude, and this is a representation of Uhaul! If I ever needed another rental, and this was the last UHaul on the planet, I wouldn't rent it!

Christine P. on

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Darlene N. on

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SAINGELINE S. on

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Kristia L. on

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Very rude worker. Took almost an hour to pick up because it's a gas station and only one person is working so gas station customers are put as the priority. The dealer stopped working with me several times to go take care of customers. When I went to drop off the uhaul and get my deposit back the same thing happened. It was getting late, I had to pick up my kid, and it just started raining. Over and over the dealer stops trying to cash me out to deal with customers. After 30 minutes I finally stood in line where the gas station customers go and told him to finish cashing me out so I could please leave, I was here before everyone I shouldn't be made to wait for him to deal with him. He started arguing with me at that point that this is bullshit, he has customers to deal with, I need to get out of his way.... I let him know I'm a customer as well and I was here before everyone of them and he has stopped several times to take care of customers, I just want to cash out and go pick up my son. then I had his customers start berating me... telling me to move so they can get their crap because they're tired of waiting... the whole time I have the dealer yelling at me and cursing at me that this is bullshit and I need to move. After a few minutes of arguing and realizing I wasn't going to move out of his way.. he said one last time this is total bullshit then started my paperwork and worked on cashing me out. I'm livid. I paid nearly $70 to rent a truck to move. When I first picked up the truck I reserved it for a whole day so I could move my things and when I arrive to pick it up the dealer sees this and asks me if there's anyway I can have it returned that day.... I waited nearly an hour to get the keys, in which the dealer did not walk me out to the vehicle, did not do an inspection with me, or anything.... I waited for him to cash out customers and when he was ready he cashed me out handed me keys and told me where the uhaul should be parked. Then to be made to wait again and when I asked to be cashed out (which I shouldn't have to) I got made into an outcast... getting yelled at by the dealer and customers alike... the dealer even said call uhaul if you want something done, in the meantime I have customers to ring up... he shouldn't be a dealer if he can't take the time away to deal with customers... I'm livid that I spent so much on moving just for a short distance and a couple hours.... & I wasn't even treated with respect. I would like a response abot what is being done about this dealer.

Thomas K. on

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Took over an hour to get & fill all paperwork out. Not very knowledgeable about your system

Raymond B. on

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Danielle G. on

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Store owner or worker was very rude and over charged me.

Leea H. on

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JOSEPH W. on

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Brenton H. on

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donald V. on

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aimee T. on

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karen N. on

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kathleen M. on

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EASY ACCESS TO LOCATION. GREAT OWNERS, VERY HELPFUL. CLEAN AND WORKING TRUCKS. WILL BE USING THIS LOCATION AGAIN.

Todd S. on

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Todd S. on

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Efrain D. on

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Quick and easy! Truck was clean and clerk was very friendly.

Allison B. on

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Not friendly. Rude. Handled other customers in the store before me and made me wait. Didn't want to answer questions...i will not rent from this location again nor recommend this location to anyone! Very poor customer service!!