Customer Reviews for Him Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I rented a U-Haul and paid with a gift certificate that I purchased from U-Haul online for more than the amount needed, and they still charged my debit card in full and I am having to dispute the charges. I will never rent from this location ever again. This was the most unprofessional business I have ever seen. They told me they would fix it and they never did.

Rating:

5.0

Easy, professional. The truck rented was clean and well kept. Completely satisfied. Would recommend for a u-haul rental.

Rating:

5.0

Both locations had excellent representatives. I made an online reservation for pickup at 8am at a specific location. That was the agreement. A few days later I received an email changing my pickup location but retaining the same time. Then on the way to pickup.the truck I recently email changing my pickup time to 930am. At that point I was very angry. To make matters worse, the rep had to resubmit the entire rental agreement. By the time she was finished I was over 2 hours behind. I had time constraints that made my move very frustrating. Then on the trip to the new location the truck check engine light came on. Fortunately I was able to complete the move and return the truck. Then I checked my emails and discovered that I was charged twice for the tow dolly and had to call the location and inform them of that error. My overall experience was awful. U haul can't "update a contract" without the agreement of the renter. That's breach of contract. You're scheduling department sucks, they're just terrible. BTW I'm a maintenance planner and scheduler, so my comments are based upon years of experience in the area of organization and asset utilization. I'd love to get a call from.one of uhauls managers. Furthermore, I think they need to refund the entire cost of the rental. A complete debacle!!!!!!!