I would suggest more lighting. It was kinda dim.
JENNIFER M
Him Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, AL 35601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Was charged a $30 fee when i declined the coverage.
TERRENCE NI rented a U-Haul and paid with a gift certificate that I purchased from U-Haul online for more than the amount needed, and they still charged my debit card in full and I am having to dispute the charges. I will never rent from this location ever again. This was the most unprofessional business I have ever seen. They told me they would fix it and they never did.
ROBIN AEasy, professional. The truck rented was clean and well kept. Completely satisfied. Would recommend for a u-haul rental.
Lisa GBoth locations had excellent representatives. I made an online reservation for pickup at 8am at a specific location. That was the agreement. A few days later I received an email changing my pickup location but retaining the same time. Then on the way to pickup.the truck I recently email changing my pickup time to 930am. At that point I was very angry. To make matters worse, the rep had to resubmit the entire rental agreement. By the time she was finished I was over 2 hours behind. I had time constraints that made my move very frustrating. Then on the trip to the new location the truck check engine light came on. Fortunately I was able to complete the move and return the truck. Then I checked my emails and discovered that I was charged twice for the tow dolly and had to call the location and inform them of that error. My overall experience was awful. U haul can't "update a contract" without the agreement of the renter. That's breach of contract. You're scheduling department sucks, they're just terrible. BTW I'm a maintenance planner and scheduler, so my comments are based upon years of experience in the area of organization and asset utilization. I'd love to get a call from.one of uhauls managers. Furthermore, I think they need to refund the entire cost of the rental. A complete debacle!!!!!!!
Don A