The guy with the beard (who seems like he runs the place), the long-red-haired guy, and the sweet dark haired gal in their brand new Hinds & Hinds downtown Taos space...were exactly what you want.
Patrick P
Customer Reviews for Hinds & Hinds Storage Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had been renting my unit since Aug 2009, never missing a payment even after all the increases & when I was unemployed living in other states. I recently moved back to L.A. & recently am homeless due to a health crisis. I can no longer afford the storage unit referenced above. I called in April to report I was trying to get a friend (a professional mover) who rents another unit from this company to clean out mine for me. I told James THEN that I no longer wished to occupy/pay for another month. In May, (though I was paid through my due date) I got a “reminder” of my rent coming due. I was unable to get the rest of my things (mostly of no value) out & I called 5 days prior to my due date to cancel & told them to trash my stuff. James said I would be charged a cleaning fee but not another rental charge. He LIED about that. My bank account was overdrawn within 2 hours of his lie. I scraped up enough cash to cover the overage, got on a bus (since I live out of a borrowed car) & put the money in the ATM. What was most insulting was sometime during those years of renting (& perhaps after I was forced to pay renters insurance) I found clothing (leather coats & shoes) that had been rain damaged & chewed through by rodents) the few times I’d returned over the years. Including last year. I never filed a complaint or reported the disrepair of the unit, as there wasn’t a mgr there after I’d found my damaged belongings nor was there a “timely” manner to resolve this issue. In conclusion I will recommend people in Taos rent from their competitors, if there are any or pay anyone else to store there extra belongings! I’m thinking about giving Hinds n’ Hinds a negative Yelp review as a warning to others since I was LIED to. I wish I had THAT recording!
PATRICIA W | Overall ExperienceIt was fine. I think I was expecting an Uhaul store.
KIRK SI asked the front desk person if there was enough gas to not get charged. She said it was fine. I didn't get check in untill the following day making me late. Then was charged for 2 gallons ($10+).
DANIEL MThe staff is extremely professional and helpful.
Crissie L | Overall ExperienceI feel safe coming here to this location. It is not out 'in the boonies'
FRESCA GIncredible staff and service. Thank you.
JERROD EWendy took very good care of me, especially since I was in a bit of a situation with the timing. She did a great job and I will definitely be back to use that specific Uhaul location, if I live anywhere near there in the future. Thank you, Wendy!
MATTHEW SI was sent to the wrong uhaul location but the person that just happened to be there directed me correctly. Otherwise I would have been so lost and behind my schedule. Everyone was so courteous and I hope you are paying them to be pleasant because everyone that helped me was so nice. Thank you. I would say that I could have had ten more miles added to my contract for what I paid. Seriously, I was given 80 miles and the Google maps put me at 78 miles from one place to the other. That wasn’t very nice of practical. Is uhaul getting stingy?
REBECCA CI think you're great excellent customer service
MICHELLE WVery professional and friendly. Dropping off is so easy!
CHRISTOPHER LThe local staff was excellent.
THADDEUS BGreat customer service! Friendly and fast.
DOUGLAS JId prefer it is open later hours
MILES B | Overall ExperienceMaverick and other staff were *great* -- very professional and courteous -- and everything else was accommodating and convenient EXCEPT FOR BUG INFESTATION of my boxes! I was extremely disappointed and it was the first time in *many* moves that I experienced such an annoying and disgusting outcome. I'm sorry to have to write this, but I wanted to be honest, so "average" rating. As mentioned, every single person I interacted with over the telephone or in person was AWESOME, so thanks for that. Just the *opposite* for the bugs...AWFUL!!!
CRISTINA F | Overall ExperienceHire people that answer the phone. Both locations the phone just rings this happens often. Ive been in both places and have heard the phone ringing and no one picks it up. And at least one of the employees is just sitting there doing nothing. North side is the worse very lazy.
ROBERT CWash windows
LYNN R.
THOMAS SMaverick was very helpful and considerate as I was trying to figure out what would be best for my move both with timing and equipment.
Sherry YGreat location and well maintained.
BOYD E | Overall ExperienceGreat Foed van, peppy and stable ride. Truck was very clean. Rental was easy and surprise free. Great company (Hinds and Hinds, Taos, NM).
Mark OGood helpful staff and trailer was good to go. Only wished trailer had a jack to lift and lower, so you have to do that by hand which with a full trailer can be tough, but this crew was legit and made it easy to take and return.
JACOB HCustomer service was great and quick
STEPHEN ZMy biggest complaint was that I submitted a new business credit card for this particular move - the agent at the Taos location assured me it was the right card being used. I even read to him the credit card numbers and expiry he said "yes that one will be charged" - while driving across country I received a message from my bank that the entire amount was taken from my BANK ACCOUNT - which is what I wanted to avoid! I called in and was told someone would be getting back to me... no one ever did, This greatly impacted the rest of my 1,700 mile journey and my arrival to my destination as well as a few other bills that come out of that account. Will not be using UHahl again!
Laura CInstructions should be more clear that the 24 hour drop off lot is in the back and not visible from the road. I found it but had to get out and walk. Not intuitive spot with a trailer connected to my truck.
JESSE BEverything went very well and the staff was friendly. The van itself wasn't in the cleanest condition however.
RONALD BMaverick is an exceptional customer representative and was helpful throughout the process!
Laire KStaff was helpful and knowledgeable.
PATRICIA SThe only reason I chose the staff were not helpful is because I returned the vehicle prior to the store opening. I had zero contact with staff at this location.
Rachel TNo issues to report. Visited this location before. Excellent experience bothtimes. Very helpful employees.
BRIAN BYou folks are amazing, always super helpful and easy going. I appreciate you're level of patience and professionalism. Thank You!
Judy LNice, friendly, easy interaction. In and out in under 10 minutes.
LISA SScott was great! Thank you! :)
Debra BThe rep at the downtown Taos location was exceptional and went far beyond expectations. He helped us get out of a very serious situation and I really value his help and uhaul for this. Thank you!
William BThe seats were covered in thick mat of dog hair, two different color dogs. There was no windshield wiper fluid. Everything else was perfect and the staff are awesome
Dmitri CWe have returned at least three pieces of equipment here. They are excellent- helpful and efficient.
Pamela MThey were closed at 4pm on a Friday so I had to leave the trailer in a potentially sketchy situation. I took a lot of pictures to protect myself.
Lex LSomeone smoked in the car and it wasn’t aired out. It smelled awful The steering wheel was sticky The seats were covered with dog hair BUT- the people in the office couldn’t have been more accommodating and the price was fair. I will always use them.
Judy GHave equipment at location that was agreed on.
Don ZI think the service was excellent.
brian bFantastic staff! Knowledgeable, efficient, and friendly. A++
Justin KGreat customer service!
Cristina CSince James Prato has taken over management the facility has been well maintained and many efficiencies and improvements have been implemented.
Elizabeth C | Overall ExperiencePerhaps there could be more availability of vehicles, such as trucks, so that a wait wouldn’t be so long to arrange or at least be more possible.
Stephanie WI called the location on the south side of Taos nearest where we needed the truck to move furniture and I specifically said no insurance as I have State Farm rental insurance, I also said if any changes I needed to be notified, my husband would only pick up the truck. Then I find out we have to go further to pick up at the downtown location as they did not have this 10ft truck at the south location-yet when I contracted, they say yes they have them? Then I find out I was charged insurance when I specifically said no. Not easy to contract with Hinds and Hinds; too many changes and miscommunication.
gary sGreat, seamless process. Hinds & Hinds made it go as smoothly as one could ask for.
Michael BThis is the second piece of equipment we returned here. Great service.
PAMELA MClean ìnside and outside before renter arrives.
EDWARD WThey always do a good job. Used them before.
Deborah BKind helpful service - we were idiots and never learned how to maneuver or back up our truck with uhaul trailer and luckily we had assistance.
Eddie RWe had to change the return location due to a snow storm that made roads difficult. All was easy. The yard staff was so helpful.
Pamela MThe people with UHaul are very professional.
Beatrice AScott and Elijah were conscientious and friendly folks. Easy-peasy.
Jeff KKeep up the good work!
Edward FStaff is 5-star. Pricing is high for units, but that's just inflation in Taos, sad, but true. Access hours are not convenient for those of us who work multiple jobs or get off after 5p. Overall, I would use them again based on staff. Thank you for being a great team.
Drina Q | Overall ExperienceHinds & Hinds helped us when we were really needing storage and the place is clean and well maintained and secure.
Chris T | Overall ExperienceAverage rating was given due to charging customers for a full month when they move out. Meaning there was no pro rating. Due to the high demand of units you are making double your money.😖
Tracy B | Overall ExperienceNeed a step up signage , or watch your step.at the front door . I know it's there, but still almost tripped . Thank you.
Alan M | Overall ExperienceThe staff were incredibly kind and helpful.
Lisa G | Overall ExperienceWe had our storage for about 8 years and never had any issues! Stag was great! Would definitely recommend
ROBERTO C | Overall ExperienceI have used this facility several times since I moved to Taos and have always been please that my stuff has been safe and secure. I will recommend this storage place for the future if needed. Thank you staff.
NANCY J | Overall Experiencegreat place, Wendy was awsome.
Keith D | Overall ExperienceSome damage to property due to water in unit at the back of property. Large puddles seeped into unit. Rent rose 3 times in a period of 2 years. Space and unit had gas smell when rented, due to storage of a vehicle, but was promptly cleaned upon request. Security was good. Tight entry with horrible speed bumps. Nice staff. Lost keys, once, was not allowed to remove own lock, had to pay $35. And hits access too short unless you pay extra for after 6 pm entry, and early entry. Location perfect for in town dwellers.
MARY A | Overall ExperienceI was pleased with the sorage unit, because i never seen signs of mice inside. There were black widows on the door way but didn't see any inside. The only complaint I had was the continual raises of the storage unit.
VALERIE L | Overall ExperienceAn excellent storage experience , everyone helpful and efficient
Eleanor W | Overall ExperienceThe service representatives are always helpful and considerate. The facilities are always clean and safe. I rented space from Hinds and Hinds for a year and half and I only have good feelings from them. They are very personable.
Penny S | Overall ExperienceNothing but good things to say
Kevin K | Overall ExperienceWe used the facility for 3 years and never had a problem. The office staff was always helpful and courteous. Keep up the good work. In fact, all our dealings with UHAUL starting in Houston have been good
Edward F | Overall ExperienceThis has been a very pleasant experience for the 3 years I had a storage unit.
MARIE K | Overall ExperienceGreg & Stepanie have been so helpful and flexible to meet my needs. Greg has gone above and beyond. Always friendly & professional. The best in Taos. Very clean, safe and good business people. Thanks so much!!
Gale F | Overall ExperienceGreg and all the staff were awesome. Too bad about the construction....made everything very difficult.
William F | Overall ExperienceNice facility and helpful office employees - and the rate was reasonable, too. Thanks, H & H.
JULIE F | Overall ExperienceStaff is friendly and helpful.
MILDA J | Overall ExperienceWE THANK YOU ALL FOR YOU'RE SERVICE. TAKE CARE.
Larry M | Overall ExperienceI mostly dealt with Stephanie, who was always friendly, helpful and accommodating. We no longer need the unit, but will definitely use your facility in the future should a storage issue arise. The area was well maintained, clean and felt secure. Thank you! Molly Burns
Molly B | Overall ExperienceWe were late one night filling up our unit, we had just arrived in taos, the security team was very nice to give us a little extra time . Thank You Bradley Zell
Bradley Z | Overall Experience