Customer Reviews for Hinds & Hinds Storage Downtown
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great, seamless process. Hinds & Hinds made it go as smoothly as one could ask for.

Rating:

5.0

This is the second piece of equipment we returned here. Great service.

Rating:

5.0

Clean ìnside and outside before renter arrives.

Rating:

5.0

They always do a good job. Used them before.

Rating:

5.0

Kind helpful service - we were idiots and never learned how to maneuver or back up our truck with uhaul trailer and luckily we had assistance.

Rating:

5.0

We had to change the return location due to a snow storm that made roads difficult. All was easy. The yard staff was so helpful.

Rating:

5.0

The people with UHaul are very professional.

Rating:

5.0

Scott and Elijah were conscientious and friendly folks. Easy-peasy.

Rating:

5.0

Keep up the good work!

Rating:

3.0

Staff is 5-star. Pricing is high for units, but that's just inflation in Taos, sad, but true. Access hours are not convenient for those of us who work multiple jobs or get off after 5p. Overall, I would use them again based on staff. Thank you for being a great team.

Rating:

5.0

Hinds & Hinds helped us when we were really needing storage and the place is clean and well maintained and secure.

Rating:

3.0

You should have a link on this page to review the receipt. On drop-off in Taos, NM, I was told they would email me the receipt but not sent - I had to go to the website to find it.

Rating:

1.0

give solid amounts when renting out the vehicle. i was told i only needed to pay max 200 and then was charged 400

Rating:

1.0

Very bad experience at Hinds and Hinds in Taos. I had reserved a truck and Vehicle tow-dolly online 2 1/2 weeks before pickup and was confirmed. Wheb U went to pick up the truck and tow for a cross country move, I was told they don't have the tow-dolly and if I want it I need to drive 50 miles to go get it. When I asked why I gave to go get it, the managers response was "Because that's the way it is". I had to drive 50 miles, using my gas money to go pick it up because no one in that office (3 employees sitting there doing NOTHING) wouldn't' help me with anything. I also ordered a regular dolly and when I checked the back of the truck for it, it was not there. I asked where it was and was told " Oh I put it in a different truck. Worst customer service I've ever experienced. They are representing your company. First of all, moving is a stressful time, but dealing with Hinds and Hinds was so frustrating. It was the worst customer service ever.

Rating:

2.0

Didn’t get receipt until 3 phone calls and 2 days later.

Rating:

4.0

The brakes need work and the transmission would "drop" when re-accelerating after braking. It moaned and groaned when braking in reverse. At least it stopped! It is a Ford after all. The guys at the desk were great. Supplies reasonable priced and in stock. Perfect size truck for my needs. Truck was pretty clean even in this messy weather.

Rating:

5.0

The crew at Hinds & Hinds are always helpful and supportive.

Rating:

5.0

Work on your online system so it works in a timely fashion during high use times!

Rating:

5.0

Scott and Elijah are great, however-Watch for unexpected charges.

Rating:

5.0

Having rented U-Haul’s for over two decades for both business and private use; I’ve worked with countless different locations and personnel around the country: that said- these folks know their stuff! Though they are my local dealer, I say this from experience: They are prompt, courteous, unbelievably helpful, highly skilled and are overall fantastic to work with… Many franchises are shoebox operations- and in decades past this location has seen it all too. But now (& for many years) This has shown and become something else entirely… James- Alice, Scott, and the whole backend crew that support- deserve recognition for the hard work they put in making and holding this branch as an earned community connection that stands by their service and goes above and beyond on a regular basis! “5 star” reviews have become dilute- can be given because somebodies latte that day had extra whip cream- Idle excitement and useless information- I can stand by my opinion and offer 6… Hard earned, JjK

Rating:

5.0

I was overcharged for my mileage use on a pick-up truck rental. I did not take note of the beginning and ending mileage but it seems to exceed the round trip mileage for my destination.

Rating:

5.0

Great service. Much appreciated on an already stressful day. Thanks

Rating:

3.0

Very hard to get in and out of this location because of heavy traffic.

Rating:

5.0

Been going every fall for 10 years and the same great experience each and every time

Rating:

5.0

i broke my arm prior to unloading the truck and was 2 days late with return. Staff was super understanding and very professional.

Rating:

3.0

Average rating was given due to charging customers for a full month when they move out. Meaning there was no pro rating. Due to the high demand of units you are making double your money.😖

Rating:

5.0

Very good

Rating:

5.0

Just plain ole good service - got to speak to a real live human- and they solved all our problems

Rating:

5.0

Great service and excellent rates for the cargo van rental! The van just needed a new wiper blade on the driver side... which I told the employee when I returned the van.

Rating:

5.0

Knowledgeable, helpful, and friendly professional staff made my local move a little bit less painful. How to improve? Get the town of Taos to finish the road after so many years! L O L

Rating:

5.0

Once again, there was a complication on our end. Scott, from Hinds and Hinds could not have been nicer nor more helpful. Another five star experience from start to finish.

Rating:

5.0

Need a step up signage , or watch your step.at the front door . I know it's there, but still almost tripped . Thank you.

Rating:

5.0

The staff were incredibly kind and helpful.

Rating:

1.0

They were closed before their reported closing time and they added 4 miles and took off gas that I didn’t use and charged me for it.

Rating:

4.0

Return process was a bit difficult after hours.

Rating:

5.0

easy and smooth - thanks

Rating:

3.0

Very little parking at this location. And now you quit accepting my VISA Debit Card and/or CASH (like you did twice before); so now i cannot rent another Van from you! WHY??

Rating:

2.0

PROVIDE MORE LEASE AND CONTRACT TERMS AND BE MORE CLEAR ON HOW RENTAL EQUIPMENT IS CHARGED AND HOW TO APPLY GIFT CERTIFICATES AND/OR REQUIRE TO VISIT WITH LOCATION IF UNDER ANOTHER NAME WITH U-HAUL

Rating:

3.0

Didn't like being charged for an extra day for something I had no control over.

Rating:

5.0

We had our storage for about 8 years and never had any issues! Stag was great! Would definitely recommend

Rating:

3.0

Because of the construction access is challenging. Service was excellent!

Rating:

5.0

Everything was as expected

Rating:

5.0

Friendly service! The team at Hinds & Hinds is awesome! Scott, Wendy, & Maverick go beyond the call of duty to make sure I’m taken care of. It’s true pleasure to do business with them! Sincerely, Ann-Marie Littlefield

Rating:

1.0

interesting...your customer experience questionnaire will not allow me to leave the stars which I see fit. I picked up the truck on Friday, Returning it the following day. I explained to the staff upon my returning the truck, that I very much was in need of the vehicle for my purpose. I went to great length at my personal expense to clean the glass on the 10 foot box truck with my own cleaning supplies, because it was in disgusting condition, as where the mirrors, I used my own time and labor to leave the truck in better condition than how it was left for to pick up. U-haul emrepresentatives who where on location did not seem to appreciate my efforts and made it quite clear to me that the $40.00 fuel I added prior to returning the vehicle was "all on me" as they so eloquently put it. I left the fuel at 7/8ths of a tank clearly $40.00 worth of fuel...I had originally scheduled to have truck back by Sunday, while location would not be open, leaving the truck to not be rented the following Monday. Instead the truck was brought back before one p.m. Saturday afternoon, allowing for truck to be available two whole days earlier than it would have been otherwise. The employee who checked me back in and found the fuel to have been put in by me, as well as the cab & windows to be all cleaner than it was left for me, laughed when telling me that my over all milage was going to leave my card charged over $100.00 more than originally estimated for my trip. I feel quite strongly these employees could benefit from more training in customer service. I wanted to leave only one star as I believe the overall satisfaction of my experience to be far below my expectations. If you all care to reach out for any further detail it will be my pleasure to inform you of the representatives abilities to leave me feeling good as a customer as I know myself to be.

Rating:

3.0

Employees should know more about the product. The info was on the website, but they should study the web site to answer questions better on the phone. Equipment was clean, but the right blinker was close to going out when picked up and did not work on return trip.

Rating:

5.0

Very helpful young man. Very easy process for drop off.

Rating:

5.0

Amazing team there. I have rented uhaul all over the country and this was one of the best because of the staff.

Rating:

5.0

Service was exceptional! Everyone was professional, knowledgeable & kind. Scott, Maverick & Wendy were wonderful to work with. Thank you for a great experience

Rating:

5.0

Very helpful and checked up with me to make sure I was able to get the trailer unstuck when I needed roadside service.

Rating:

5.0

Nothing everything was just fine

Rating:

5.0

The people at Uhaul Taos ate great.

Rating:

3.0

N/A

Rating:

2.0

I found a bag of Marijuana in the glove compartment

Rating:

2.0

The entrance was so narrow that I hit a landscape timber that tore off my doorstep even though it was properly stowed under the RV that I was towing the car with. Entrance to the area where they disconnect the trailer was through a locked gate with a long passcode and keypad that was difficult to reach causing me to get out of the vehicle. When I returned to pick up my car, I had to go through the whole gate thing twice more.

Rating:

5.0

I have used this facility several times since I moved to Taos and have always been please that my stuff has been safe and secure. I will recommend this storage place for the future if needed. Thank you staff.

Rating:

5.0

great place, Wendy was awsome.

Rating:

5.0

Some damage to property due to water in unit at the back of property. Large puddles seeped into unit. Rent rose 3 times in a period of 2 years. Space and unit had gas smell when rented, due to storage of a vehicle, but was promptly cleaned upon request. Security was good. Tight entry with horrible speed bumps. Nice staff. Lost keys, once, was not allowed to remove own lock, had to pay $35. And hits access too short unless you pay extra for after 6 pm entry, and early entry. Location perfect for in town dwellers.

Rating:

5.0

I was pleased with the sorage unit, because i never seen signs of mice inside. There were black widows on the door way but didn't see any inside. The only complaint I had was the continual raises of the storage unit.

Rating:

5.0

An excellent storage experience , everyone helpful and efficient

Rating:

5.0

The service representatives are always helpful and considerate. The facilities are always clean and safe. I rented space from Hinds and Hinds for a year and half and I only have good feelings from them. They are very personable.

Rating:

5.0

Nothing but good things to say

Rating:

5.0

We used the facility for 3 years and never had a problem. The office staff was always helpful and courteous. Keep up the good work. In fact, all our dealings with UHAUL starting in Houston have been good

Rating:

5.0

This has been a very pleasant experience for the 3 years I had a storage unit.

Rating:

5.0

Greg & Stepanie have been so helpful and flexible to meet my needs. Greg has gone above and beyond. Always friendly & professional. The best in Taos. Very clean, safe and good business people. Thanks so much!!

Rating:

5.0

Greg and all the staff were awesome. Too bad about the construction....made everything very difficult.

Rating:

5.0

Nice facility and helpful office employees - and the rate was reasonable, too. Thanks, H & H.

Rating:

5.0

Staff is friendly and helpful.

Rating:

5.0

WE THANK YOU ALL FOR YOU'RE SERVICE. TAKE CARE.

Rating:

5.0

I mostly dealt with Stephanie, who was always friendly, helpful and accommodating. We no longer need the unit, but will definitely use your facility in the future should a storage issue arise. The area was well maintained, clean and felt secure. Thank you! Molly Burns

Rating:

5.0

We were late one night filling up our unit, we had just arrived in taos, the security team was very nice to give us a little extra time . Thank You Bradley Zell

Rating:

1.0

Terrible service. Was lied to and forced to take insurance to check in my unit despite them closing the office without warning, so had to go elsewhere

Rating:

3.0

would like to see more gate hours in the future.

Rating:

4.0

Renting a small unit in downtown Taos. The check-in process was great. I forgot a lock and they had one to buy. Great! The only thing was there was a lot of built up ice around the unit--slippery!

Rating:

4.0

Great staff...need more access hours personally

Rating:

5.0

He tenido muchos años el almacén y todo fue suave. Gracias Javier Muñoz

Rating:

4.0

It’s nice and clean inside

Rating:

5.0

0

Rating:

5.0

We have always been very satisfied. Thank you. Virginia Couse Leavitt

Rating:

4.0

Jason was incredibly helpful informative. Storage unit was as described, very clean. I do wish the gate was open just 1-2 hours later. I would definitely rent from them again recommend it to others.

Rating:

5.0

Employee was top notch and unit was clean and accessible

Rating:

5.0

Very friendly customer service, and smooth access to the storage unit. Great experience!

Rating:

5.0

Alice was very friendly, knowledgeable and helpful. EZ to do business with. Check-in of the trailer and rental of the storage unit went very smoothly.

Rating:

5.0

Excellent, friendly customer service. They were truly kind and helpful, which is nice when you are stressed out from moving.