Customer Reviews for Hinds & Hinds Storage Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hinds & Hinds Storage Downtown

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Molly B. | Overall Experience |
Rating:

I mostly dealt with Stephanie, who was always friendly, helpful and accommodating. We no longer need the unit, but will definitely use your facility in the future should a storage issue arise. The area was well maintained, clean and felt secure. Thank you! Molly Burns

Bethany E.
Rating:

DO NOT RENT FROM HINDS & HINDS! They billed my credit card for damage I did not do and tell me after the fact that the customer is responsible for inspecting the vehicle. The vehicle was dirty inside and there was a pair of glasses in the dashboard area, so clearly they are not inspecting the vehicles. I suspect the guy who was sleeping at his desk when we picked up the van moved it after we dropped it off and backed into the overhang or maybe they are just straight up running a scam.

ANGUS M. | Overall Experience |
Rating:

Customer did not leave a comment.

BRONZIE G.
Rating:

Customer did not leave a comment.

ISAACB K.
Rating:

Customer did not leave a comment.

SARA F.
Rating:

Customer did not leave a comment.

Paul W.
Rating:

Customer did not leave a comment.

JAN D.
Rating:

Customer did not leave a comment.

GERALDINE C.
Rating:

Was not able to check in when turning in truck and dolly. So returned keys to lock box

JILL E C.
Rating:

Staff is excellent!

STELLA C.
Rating:

NA

Jason H.
Rating:

Customer did not leave a comment.

edward K.
Rating:

Customer did not leave a comment.

RONALD C.
Rating:

Customer did not leave a comment.

Marcelino L.
Rating:

Greg was a big help and went above and beyond to get the equipment needed for the transportation at hand. Thank you

Moises R.
Rating:

Customer did not leave a comment.

EUGENE R. | Overall Experience |
Rating:

Customer did not leave a comment.

David H.
Rating:

I found the employees to be very kind and helpful. I appreciated their support during a stressful move.

HAYDEN W.
Rating:

Customer did not leave a comment.

GARY J M.
Rating:

Customer did not leave a comment.

Glen M.
Rating:

Great experienced people !!!

Glen M.
Rating:

Customer did not leave a comment.

Walter C.
Rating:

Customer did not leave a comment.

Christina H.
Rating:

Customer did not leave a comment.

Richard H.
Rating:

Customer did not leave a comment.

LAUREN G.
Rating:

Update the app to provide instructions on what to do if you can't get past the location upload page

William N.
Rating:

I will be returning more trailers here in the near future. I left the trailer during off hours, and the ladies on the phone were very helpful!

Bradley Z. | Overall Experience |
Rating:

We were late one night filling up our unit, we had just arrived in taos, the security team was very nice to give us a little extra time . Thank You Bradley Zell

Wilson G.
Rating:

Customer did not leave a comment.

GEORGIA P.
Rating:

Customer did not leave a comment.

Christopher G.
Rating:

Customer did not leave a comment.

Ronald G.
Rating:

5x8 trailer was equipped with only a 4 pin connector. The tong was not lockable so trailer could be removed from the tow vehicle and stolen. Door hold backs did not align with catches on trailer sides. License plate was loose and held on with only one screw. Trailer was clean and functional.

William H.
Rating:

Customer did not leave a comment.

greg M.
Rating:

Customer did not leave a comment.

KERRY J.
Rating:

smooth transaction friendly staff no wait time

Venessa B.
Rating:

We checked in online, and still had to wait because the customer in front of us were having problems getting their rental checkout. Either the person on the computer did not know what they were doing or the technology kept crashing.

Gary G.
Rating:

Greg in the yard was excellent in setting up the equipment. Office had a bit of a difficult time due to slow computer connection.

Cheryl H.
Rating:

It could have been helpful to have a clear sign or 2 to direct me back from the street to behind the building, since I was towing the dolly and there was no place to park in front.

Phillip B.
Rating:

Customer did not leave a comment.

Eric K.
Rating:

Home girl who helped me out made this so got dang easy for me. She the best!

Thomas K.
Rating:

Orientation would be appreciated.

Antonio V.
Rating:

Customer service is amazing 👏

Christian S.
Rating:

Super friendly and helpful staff. It was a very easy return and we appreciate all the precautions they took with covid to keep their workers safe. Thank you!

Sharon O.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Customer did not leave a comment.

Dennis G.
Rating:

Customer did not leave a comment.

Julie D.
Rating:

Customer did not leave a comment.

MANUEL P.
Rating:

Drop off was easy and the young man was very thorough and knowledgeable.

Jeanette H.
Rating:

20 ft Truck was not available as there was a delayed return and larger trucks 24ft and 26 ft were not available at this location so had to take a 15 ft and trailer and make two trips.

Ryan L.
Rating:

The furniture pads I rented weren't in the truck so I wasn't able to use them, so I shouldn't be charged for them

David C.
Rating:

Customer did not leave a comment.

Michelle A.
Rating:

Excellent service

Philip H.
Rating:

Customer did not leave a comment.

Julie M.
Rating:

Excellent Customer Service

David B.
Rating:

Both locations seem to be well organized and managed. Courteous staff.

Marianne T.
Rating:

Rent hitches. Don't force people to buy them. Stop making people upload their licenses through their phones. Older people don't want to deal with it. Find another way. The staff was sweet and professional, but I can see how your policies rub customers the wrong way.

Stacy S.
Rating:

Uhaul should pay their dealers more money for all the free work that they do! Uhaul should also take responsibility for their actions rather than pinning blame solely on the dealers! This dealer was great, but Uhaul itself needs some work!

Lowell M.
Rating:

Customer did not leave a comment.

Sheila M.
Rating:

Customer did not leave a comment.

bob K.
Rating:

Customer did not leave a comment.

Irene M.
Rating:

Customer did not leave a comment.

DANIEL R.
Rating:

Customer did not leave a comment.

WILLIAM B.
Rating:

Customer did not leave a comment.

Nicole H.
Rating:

Customer did not leave a comment.

kent B.
Rating:

Customer did not leave a comment.

Aaron S.
Rating:

Customer did not leave a comment.

Elaine A.
Rating:

Everything was great

Robert D.
Rating:

Needed 2 trucks and a vehicle transport trailer. Greg assisted, and was stellar in his customer support. The vehicle, a 10 box truck was filthy, white course dog hair was everywhere in the cab, with dog kibble under the seats. There was debris in every tray area of each door and center console. We were in a bind regarding the rental, so, it is what it is!

John C.
Rating:

Customer did not leave a comment.

James R.
Rating:

Customer did not leave a comment.

Neill W.
Rating:

Have utilized Hinds and Hinds several times. Courteous, friendly, professional and knowledgeable. Recommend.

Peter P.
Rating:

Customer did not leave a comment.

JOHNNA V.
Rating:

Drop off was easy, and clean.

Clark R.
Rating:

Customer did not leave a comment.

Mary D.
Rating:

Stephanie was wonderful! I was worried about having to change my reservation, but she reassured me and fixed the problem. When I arrived to pick up my rental, she was very professional. My car had an issue with the lights, and she called a garage to offer some help. It was a simple fix and I was on my way. She went above my expectations. The young man who helped attach the trailer was very polite and helpful as well. Thank you for wearing masks also!

Sundara H. | Reservation |
Rating:

Terrible service. Was lied to and forced to take insurance to check in my unit despite them closing the office without warning, so had to go elsewhere

Cassandra H. | Reservation |
Rating:

would like to see more gate hours in the future.

Dhara R. | Reservation |
Rating:

Renting a small unit in downtown Taos. The check-in process was great. I forgot a lock and they had one to buy. Great! The only thing was there was a lot of built up ice around the unit--slippery!

JOHN F. | Overall Experience |
Rating:

Great staff...need more access hours personally

JAVIER M. | Overall Experience |
Rating:

He tenido muchos años el almacén y todo fue suave. Gracias Javier Muñoz

Carrie K. | Reservation |
Rating:

It’s nice and clean inside

BRENDA S. | Overall Experience |
Rating:

0

KW COUSE T. | Overall Experience |
Rating:

We have always been very satisfied. Thank you. Virginia Couse Leavitt

No reviews have been submitted for this location.

Back
To Top