Customer Reviews for Hinds & Hinds Storage Downtown
(U-Haul Neighborhood Dealer)

304 reviews

218 A Paseo Del Pueblo Sur   Taos, NM 87571

(575) 613-4034

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 613-4034

218 A Paseo Del Pueblo Sur
Taos, NM 87571

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bret B. 
Rating:
5.0

An excellent storage experience , everyone helpful and efficient

Eleanor W.  |  Overall Experience 
Rating:
5.0

The service representatives are always helpful and considerate. The facilities are always clean and safe. I rented space from Hinds and Hinds for a year and half and I only have good feelings from them. They are very personable.

Penny S.  |  Overall Experience 
Rating:
4.0

Thoroughly check the equipment lights and ramps which did not work for me. $50 rental turned into $100 and still did not get to use the equipment

Timothy S. 
Rating:
2.0

The office staff arrived 20-minutes after the posted opening time. Did not have the amount of furniture pads I had reserved.

Scott M. 
Rating:
4.0

Parking was tight but it worked out

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Not a thing, except maybe room service? Haha!

Amy S. 
Rating:
5.0

Best customer service and trailer rentals.

GILBERT F. 
Rating:
5.0

Stay the course

Willy H. 
Rating:
1.0

To expensive will never do uhaul again.

Marisol M. 
Rating:
5.0

very easy to conclude transactions customer service very good

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Krystle M. 
Rating:
5.0

I was pleasantly surprised this time at this location. The vehicle I reserved was available when I went to pick up and in fact an hour early. It was wiped and all things functional without a slow leaking tire as was my last experience at the downtown location. Staff seemed much more competent and focused than in the past and did not overcharge me like in the past too. Cheers.

Sky M. 
Rating:
4.0

Customer did not leave a comment.

J Mitchell P. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Great customer service!

Ahmad A. 
Rating:
4.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

The location was easy to work with. I had to drop off after hours. But, everything was easy to mange. Directions were on point.

Austin P. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Customer did not leave a comment.

Bethany P. 
Rating:
5.0

Was very satisfied with the staff at UHaul and will continue to use their services in the future

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Shawn L.  |  Overall Experience 
Rating:
5.0

Derrick is great, really appreciate his friendly manner and professionalism.

Barnaby H. 
Rating:
5.0

Customer did not leave a comment.

Raul T. 
Rating:
5.0

Customer did not leave a comment.

CARLA M. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
3.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Couldn't have been better...LOVE IT!

PETER G. 
Rating:
5.0

Customer did not leave a comment.

Greg Y. 
Rating:
5.0

Customer did not leave a comment.

Clark R. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Ervin H. 
Rating:
4.0

Customer did not leave a comment.

HAROLD M. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Incredible customer service. Patient and helpful at every turn. Thank you!

Jerrod E. 
Rating:
5.0

I would recommend another service Uhaul has terrible customer service It's run by computer and little human contactAwful

Vince B. 
Rating:
4.0

So happy that I could rent an open trailer for the day for $47 - so helpful!

STACY M. 
Rating:
5.0

Customer did not leave a comment.

Mike Y. 
Rating:
5.0

Good experience.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Eliot Y. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
4.0

They were very helpful and understanding of my situation for Fire evacuation. Thank you!

Lori B. 
Rating:
5.0

Customer did not leave a comment.

SILAS S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Taos U-Haul south has an extraordinary staff--both persons I dealt with were super. They were polite, welcoming and helpful. The whole experience was highly professional and outstanding. I was quickly and happily able to complete our move. How fortunate we are to have this business and these lovely people in our community!

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Other than having to replace a tire last minute due to a nail in it everything was great.

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Only negative was the city was doing major road construction right next to drop off location and it was an after hours getting in and parking was tricky

Randle C. 
Rating:
5.0

Nothing but good things to say

Kevin K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUSTIN N. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Manager Joe is one of the nicest guys I've ever met. He carefully instructed me on the trailer, called to follow up on my safety and kindly welcomed me back the next day. He's an asset to your business and the reason I'll use you again!

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Deidre B. 
Rating:
5.0

Well the truck had difficulty getting out of second gear. I checked to see if the parking break was on. Nope. The windshield was dirty and there wasn't water in the windshield wiper to clean it. Other than that it served my purpose. The staff was great!

julia B. 
Rating:
5.0

Customer did not leave a comment.

Eleanor W. 
Rating:
5.0

We used the facility for 3 years and never had a problem. The office staff was always helpful and courteous. Keep up the good work. In fact, all our dealings with UHAUL starting in Houston have been good

Edward F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAS ACCOUNTING S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Wipers need replaced

RAYMON D B. 
Rating:
5.0

Customer did not leave a comment.

DAVIN W. 
Rating:
5.0

Nothing much that I can think of

PEDRO L. 
Rating:
4.0

Make sure that the location actually has the extra equipment that is being reserved. I reserved a furniture dolly and an utility dolly but all the location had were appliance dollies. Otherwise, it was a good experience. The moving help was very helpful.

DARILYNN M. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

I wish I had known I would be charged $40 for gas, I thought that since I was paying 79 cents a mile that the gas would be included... If they had told me that upfront I would have filled the gas myself - that was an unpleasant extra cost! Jan Smith

Jan S. 
Rating:
5.0

Customer did not leave a comment.

BETHANY P. 
Rating:
1.0

I reserved a 15' truck for 24 hours for $29.95 at .79 mile Damage Coverage online: $14 Mileage $15.01 Fuel Charge 26.60 $84.95 + TAX. WHAT I WAS CHARGED. Today I was charged $238 with another $155 charge pending. With a total charge of approx. $393. I'll be contacting the rental agent this morning asap. Either you have the biggest bait and switch operation I've ever seen, UHaul has stolen from me, or there's been a serious mistake. My bank account is now negative and I'll be charged an additional $35 minimum unless an auto withdraw goes through before the balance is positive, then I'll be charged even more on a negative balance.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Justin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
4.0

Customer did not leave a comment.

MARY Y. 
Rating:
5.0

Customer did not leave a comment.

Adelmo Q.  |  Overall Experience 
Rating:
2.0

Charged full day charge, was given four hours. Made reservations for truck Sunday, both locations were close. Had to redo reservations next day. Was to pick up truck 10:00 AM, truck was not available till 10:45. Very in convenient. Bad experience.

ROGER C. 
Rating:
4.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Briana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEX J. 
Rating:
3.0

The two pieces of additional information needed upon arrival should be made clearer and not in small print. It gets lost in the email.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Annabel F. 
Rating:
5.0

And fast

David W. 
Rating:
5.0

Great experience!

John D. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
1.0

They lied about it being able to fit a queen size bed. It will not. It was not the van that I reserved. Woman at office was not helpful. Never will use this location again Was charged for having to go to location to get there and find out it will not work. Even asked when I arrived if the mattress would fit. It looks way to small. Was told they guarantee that it would work

CLIFFORD F. 
Rating:
5.0

I've rented from this location three times in the last year. And every time I had been a great experience. The people there are professional and courteous. Great place to do business!

CHARLES S. 
Rating:
3.0

Customer did not leave a comment.

ABBY B. 
Rating:
3.0

The stress of being on several discussions with the Corporate and state u haul managers and customer service for days that they could not provide the vehicle or acceptable replacement. I drove to the location to find that somehow Mr Romero did come up with a pick up ! Hats off to him but then when I returned it noticed that I was charged an extra credit card fee of $6.41. I was aware of negative reviews of people suggesting they were over charged for gas ect... but this is a first without any notice from uhaul. Oh and make them give you your discharge bill this bs sending it to your email is no way to do business transparently. How would they like if I charged them for wiping down the inside before and after or told them they will get paid not with a cc on my pay day ?

Sky M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Inconvenient location

Alexander C. 
Rating:
5.0

This has been a very pleasant experience for the 3 years I had a storage unit.

MARIE K.  |  Overall Experience 
Rating:
2.0

The lady at the location in Taos (Stephanie) was very rude. I reserved a 26' truck and wasn't able to get it. With that being said they gave me a 20' truck and said I got an extra day. They overcharged me, told me it wasn't their problem and basically we're not helpful at all and made our move stressful. The guy at the Roswell location was amazing and was the only saving grace.

SARA H. 
Rating:
3.0

Educate these agents about good customer service

SALLYANNE J. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

HOUSTON T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

Greg and James do an awesome job. I can't thank them enough for their help and advice.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
5.0

Greg & Stepanie have been so helpful and flexible to meet my needs. Greg has gone above and beyond. Always friendly & professional. The best in Taos. Very clean, safe and good business people. Thanks so much!!

Gale F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILBERTO S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Greg and all the staff were awesome. Too bad about the construction....made everything very difficult.

William F.  |  Overall Experience 
Rating:
5.0

Nice facility and helpful office employees - and the rate was reasonable, too. Thanks, H & H.

JULIE F.  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful.

MILDA JEAN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie S.  |  Overall Experience 
Rating:
5.0

WE THANK YOU ALL FOR YOU'RE SERVICE. TAKE CARE.

Larry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN K.  |  Overall Experience 
Rating:
5.0

I mostly dealt with Stephanie, who was always friendly, helpful and accommodating. We no longer need the unit, but will definitely use your facility in the future should a storage issue arise. The area was well maintained, clean and felt secure. Thank you! Molly Burns

Molly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGUS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE R.  |  Overall Experience 
Rating:
5.0

We were late one night filling up our unit, we had just arrived in taos, the security team was very nice to give us a little extra time . Thank You Bradley Zell

Bradley Z.  |  Overall Experience 
No reviews have been submitted for this location.

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