Customer did not leave a comment.Ronnie A.
Customer Reviews for Hinds & Hinds Storage Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.bob A.
Customer did not leave a comment.RALPH R.
Customer did not leave a comment.Paul K.
Been going every fall for 10 years and the same great experience each and every timeJeffrey W.
i broke my arm prior to unloading the truck and was 2 days late with return. Staff was super understanding and very professional.BRETTE T.
Average rating was given due to charging customers for a full month when they move out. Meaning there was no pro rating. Due to the high demand of units you are making double your money.😖Tracy B. | Overall Experience
Customer did not leave a comment.Tom R.
Customer did not leave a comment.Cesar C.
Very goodBrad H.
Customer did not leave a comment.Trent J.
Just plain ole good service - got to speak to a real live human- and they solved all our problemsVictor H.
Customer did not leave a comment.Isaac F.
Customer did not leave a comment.Courtney A. | Overall Experience
Customer did not leave a comment.Tucker B.
Customer did not leave a comment.Max E.
Great service and excellent rates for the cargo van rental! The van just needed a new wiper blade on the driver side... which I told the employee when I returned the van.yvonne S.
Customer did not leave a comment.Martin C.
Knowledgeable, helpful, and friendly professional staff made my local move a little bit less painful. How to improve? Get the town of Taos to finish the road after so many years! L O LH Kyle H.
Customer did not leave a comment.Marvin A.
Customer did not leave a comment.RICHARD S. | Overall Experience
Once again, there was a complication on our end. Scott, from Hinds and Hinds could not have been nicer nor more helpful. Another five star experience from start to finish.katie M.
Need a step up signage , or watch your step.at the front door . I know it's there, but still almost tripped . Thank you.Alan M. | Overall Experience
Customer did not leave a comment.Carter C.
Customer did not leave a comment.Audra K.
Customer did not leave a comment.CELESTE J.
The staff were incredibly kind and helpful.Lisa G. | Overall Experience
Customer did not leave a comment.Richard T.
They were closed before their reported closing time and they added 4 miles and took off gas that I didn't use and charged me for it.Samuel D.
Customer did not leave a comment.david F.
Customer did not leave a comment.Cecelia E.
Return process was a bit difficult after hours.ALICIA E.
Customer did not leave a comment.William C.
easy and smooth - thanksgreg M.
Customer did not leave a comment.Daniel L.
Very little parking at this location. And now you quit accepting my VISA Debit Card and/or CASH (like you did twice before); so now i cannot rent another Van from you! WHY??Sandra K.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Curt R.
Customer did not leave a comment.CARRIE F.
PROVIDE MORE LEASE AND CONTRACT TERMS AND BE MORE CLEAR ON HOW RENTAL EQUIPMENT IS CHARGED AND HOW TO APPLY GIFT CERTIFICATES AND/OR REQUIRE TO VISIT WITH LOCATION IF UNDER ANOTHER NAME WITH U-HAULSolomon N.
Customer did not leave a comment.Michael R.
Didn't like being charged for an extra day for something I had no control over.Ricky P.
Customer did not leave a comment.Tom B.
We had our storage for about 8 years and never had any issues! Stag was great! Would definitely recommendROBERTO C. | Overall Experience
Because of the construction access is challenging. Service was excellent!Javier A.
Customer did not leave a comment.Frank L.
Everything was as expectedJuan M.
Friendly service! The team at Hinds & Hinds is awesome! Scott, Wendy, & Maverick go beyond the call of duty to make sure I'm taken care of. It's true pleasure to do business with them! Sincerely, Ann-Marie LittlefieldAnn L.
interesting...your customer experience questionnaire will not allow me to leave the stars which I see fit. I picked up the truck on Friday, Returning it the following day. I explained to the staff upon my returning the truck, that I very much was in need of the vehicle for my purpose. I went to great length at my personal expense to clean the glass on the 10 foot box truck with my own cleaning supplies, because it was in disgusting condition, as where the mirrors, I used my own time and labor to leave the truck in better condition than how it was left for to pick up. U-haul emrepresentatives who where on location did not seem to appreciate my efforts and made it quite clear to me that the $40.00 fuel I added prior to returning the vehicle was "all on me" as they so eloquently put it. I left the fuel at 7/8ths of a tank clearly $40.00 worth of fuel...I had originally scheduled to have truck back by Sunday, while location would not be open, leaving the truck to not be rented the following Monday. Instead the truck was brought back before one p.m. Saturday afternoon, allowing for truck to be available two whole days earlier than it would have been otherwise. The employee who checked me back in and found the fuel to have been put in by me, as well as the cab & windows to be all cleaner than it was left for me, laughed when telling me that my over all milage was going to leave my card charged over $100.00 more than originally estimated for my trip. I feel quite strongly these employees could benefit from more training in customer service. I wanted to leave only one star as I believe the overall satisfaction of my experience to be far below my expectations. If you all care to reach out for any further detail it will be my pleasure to inform you of the representatives abilities to leave me feeling good as a customer as I know myself to be.Adam S.
Customer did not leave a comment.steven P.
Employees should know more about the product. The info was on the website, but they should study the web site to answer questions better on the phone. Equipment was clean, but the right blinker was close to going out when picked up and did not work on return trip.Kim B.
Very helpful young man. Very easy process for drop off.Robert T.
Customer did not leave a comment.Pamela M.
Customer did not leave a comment.James R.
Customer did not leave a comment.Randall S.
Amazing team there. I have rented uhaul all over the country and this was one of the best because of the staff.William D.
Customer did not leave a comment.DOUGLAS J.
Service was exceptional! Everyone was professional, knowledgeable & kind. Scott, Maverick & Wendy were wonderful to work with. Thank you for a great experienceKitty S.
Customer did not leave a comment.Kenneth P.
Very helpful and checked up with me to make sure I was able to get the trailer unstuck when I needed roadside service.Michael A.
Nothing everything was just fineFrank L.
Customer did not leave a comment.Scarlet R. | Overall Experience
The people at Uhaul Taos ate great.Michael H.
Customer did not leave a comment.kaili T.
Customer did not leave a comment.Lisa S.
I found a bag of Marijuana in the glove compartmentFrank A.
Customer did not leave a comment.Randolph K.
Customer did not leave a comment.Joanne C.
Customer did not leave a comment.Robert G.
The entrance was so narrow that I hit a landscape timber that tore off my doorstep even though it was properly stowed under the RV that I was towing the car with. Entrance to the area where they disconnect the trailer was through a locked gate with a long passcode and keypad that was difficult to reach causing me to get out of the vehicle. When I returned to pick up my car, I had to go through the whole gate thing twice more.Mary K.
Customer did not leave a comment.Gaspar M.
Customer did not leave a comment.john M.
Customer did not leave a comment.julia b. | Overall Experience
The truck had brake issues which didn't appear til after I had fueled and loaded the truck. Yes, I was given a different truck, but on drop off I was charged a fuel penalty after putting $75 of gas into the first truck. Baloney. Please fix this issue The individual locations need to drive the vehicles on drop off to assure that the vehicle operates safely/properly. Again, Fix this issue.Carl S.
Customer did not leave a comment.Fred F.
The easiest drop off I've ever hadMeranda S.
Customer did not leave a comment.RHENNA S. | Overall Experience
Always had good experiences at northside Hinds & Hinds. This was my first at southside but it was just as good.Michael W.
I have used this facility several times since I moved to Taos and have always been please that my stuff has been safe and secure. I will recommend this storage place for the future if needed. Thank you staff.NANCY J. | Overall Experience
Customer did not leave a comment.bill B.
Customer did not leave a comment.Johnnie L.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Bill P.
Customer did not leave a comment.Mark W.
Amazing staff!Ryan S.
Customer did not leave a comment.Bret B.
Wendy and her crew, Raul and Dom, were excellent and went above and beyond our expectations on more than one occasion.Stephen D.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Jonah S. | Overall Experience
great place, Wendy was awsome.Keith D. | Overall Experience
Customer did not leave a comment.Eric R.
The staff was friendly, they did not mind helping or answering any questions. There was construction so they came out to help me back up.Richard S.
Some damage to property due to water in unit at the back of property. Large puddles seeped into unit. Rent rose 3 times in a period of 2 years. Space and unit had gas smell when rented, due to storage of a vehicle, but was promptly cleaned upon request. Security was good. Tight entry with horrible speed bumps. Nice staff. Lost keys, once, was not allowed to remove own lock, had to pay $35. And hits access too short unless you pay extra for after 6 pm entry, and early entry. Location perfect for in town dwellers.MARY A. | Overall Experience
Customer did not leave a comment.LindaMarie H.
Customer did not leave a comment.Terry P.
I was pleased with the sorage unit, because i never seen signs of mice inside. There were black widows on the door way but didn't see any inside. The only complaint I had was the continual raises of the storage unit.VALERIE L. | Overall Experience
Customer did not leave a comment.Anne T. | Overall Experience
Customer did not leave a comment.paul Z.
Customer did not leave a comment.Vinson T.
Customer did not leave a comment.David S.
Customer did not leave a comment.William M.
The Van I used had 20,000 miles on it. It also had two great safety features. White line vibration and automatic bright lights.Dick W.
Always very helpfulEleanor W.
Customer did not leave a comment.Bret B.
An excellent storage experience , everyone helpful and efficientEleanor W. | Overall Experience
The service representatives are always helpful and considerate. The facilities are always clean and safe. I rented space from Hinds and Hinds for a year and half and I only have good feelings from them. They are very personable.Penny S. | Overall Experience
Thoroughly check the equipment lights and ramps which did not work for me. $50 rental turned into $100 and still did not get to use the equipmentTimothy S.
The office staff arrived 20-minutes after the posted opening time. Did not have the amount of furniture pads I had reserved.Scott M.
Parking was tight but it worked outMichael M.
Customer did not leave a comment.Cody D.
Customer did not leave a comment.Cody D.
Customer did not leave a comment.PATRICIA W.
Not a thing, except maybe room service? Haha!Amy S.
Best customer service and trailer rentals.GILBERT F.
Stay the courseWilly H.
To expensive will never do uhaul again.Marisol M.
Customer did not leave a comment.Shawn L. | Overall Experience
Nothing but good things to sayKevin K. | Overall Experience
We used the facility for 3 years and never had a problem. The office staff was always helpful and courteous. Keep up the good work. In fact, all our dealings with UHAUL starting in Houston have been goodEdward F. | Overall Experience
Customer did not leave a comment.CAS ACCOUNTING S. | Overall Experience
Customer did not leave a comment.Justin P. | Overall Experience
Customer did not leave a comment.Karrie B. | Overall Experience
Customer did not leave a comment.Adelmo Q. | Overall Experience
Customer did not leave a comment.Briana S. | Overall Experience
This has been a very pleasant experience for the 3 years I had a storage unit.MARIE K. | Overall Experience
Greg & Stepanie have been so helpful and flexible to meet my needs. Greg has gone above and beyond. Always friendly & professional. The best in Taos. Very clean, safe and good business people. Thanks so much!!Gale F. | Overall Experience
Customer did not leave a comment.ROBERT B. | Overall Experience
Greg and all the staff were awesome. Too bad about the construction....made everything very difficult.William F. | Overall Experience
Nice facility and helpful office employees - and the rate was reasonable, too. Thanks, H & H.JULIE F. | Overall Experience
Staff is friendly and helpful.MILDA JEAN V. | Overall Experience
Customer did not leave a comment.Annie S. | Overall Experience
WE THANK YOU ALL FOR YOU'RE SERVICE. TAKE CARE.Larry M. | Overall Experience
Customer did not leave a comment.KEVIN K. | Overall Experience
I mostly dealt with Stephanie, who was always friendly, helpful and accommodating. We no longer need the unit, but will definitely use your facility in the future should a storage issue arise. The area was well maintained, clean and felt secure. Thank you! Molly BurnsMolly B. | Overall Experience
Customer did not leave a comment.ANGUS M. | Overall Experience
Customer did not leave a comment.EUGENE R. | Overall Experience
We were late one night filling up our unit, we had just arrived in taos, the security team was very nice to give us a little extra time . Thank You Bradley ZellBradley Z. | Overall Experience
Terrible service. Was lied to and forced to take insurance to check in my unit despite them closing the office without warning, so had to go elsewhereSundara H. | Reservation
would like to see more gate hours in the future.Cassandra H. | Reservation
Renting a small unit in downtown Taos. The check-in process was great. I forgot a lock and they had one to buy. Great! The only thing was there was a lot of built up ice around the unit--slippery!Dhara R. | Reservation
Great staff...need more access hours personallyJOHN F. | Overall Experience
He tenido muchos años el almacén y todo fue suave. Gracias Javier MuñozJAVIER M. | Overall Experience
It’s nice and clean insideCarrie K. | Reservation
0BRENDA S. | Overall Experience
We have always been very satisfied. Thank you. Virginia Couse LeavittKW COUSE T. | Overall Experience
Jason was incredibly helpful informative. Storage unit was as described, very clean. I do wish the gate was open just 1-2 hours later. I would definitely rent from them again recommend it to others.Privacy R. | First Impressions
Employee was top notch and unit was clean and accessiblePrivacy R. | First Impressions
Very friendly customer service, and smooth access to the storage unit. Great experience!Privacy R. | First Impressions
Alice was very friendly, knowledgeable and helpful. EZ to do business with. Check-in of the trailer and rental of the storage unit went very smoothly.Privacy R. | First Impressions
Excellent, friendly customer service. They were truly kind and helpful, which is nice when you are stressed out from moving.Privacy R. | First Impressions
they were very helpful and nice.Privacy R. | First Impressions