Customer Reviews for Hinds & Hinds Storage Downtown
(U-Haul Neighborhood Dealer)

191 reviews

218 A Paseo Del Pueblo Sur   Taos, NM 87571

(575) 613-4034

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 613-4034

218 A Paseo Del Pueblo Sur
Taos, NM 87571

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

Greg and all the staff were awesome. Too bad about the construction....made everything very difficult.

William F.  |  Overall Experience 
Rating:
5.0

The folks at hind's & hind's here in Taos are the best, always a pleasure to deal with.

Scott M. 
Rating:
3.0

The staff was excellent in getting us what we wanted and making sure that we were satisfied. Thank you. I'll be back.

PATRICK V. 
Rating:
5.0

Nothing to improve the Customer service was great, Everything was done fast and easy for me.

JOHNNY L. 
Rating:
5.0

Nice facility and helpful office employees - and the rate was reasonable, too. Thanks, H & H.

JULIE F.  |  Overall Experience 
Rating:
5.0

Always great customer service at this location.

SHELLEY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Glad I was able to use van again to get stuff done.

DOUGLAS G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

SHANE S. 
Rating:
2.0

Not typical for them to have missed cleaning the bay of the truck...it was an employee doing it after hours, perhaps in a hurry. (Laundry detergent and dirt in the back bay when I arrived to rent the truck)

Jana M M. 
Rating:
5.0

Very helpful staff!

ROBERT C. 
Rating:
5.0

Super friendly and personable.

KATHERINE B. 
Rating:
1.0

Customer did not leave a comment.

ADRIANNA A. 
Rating:
5.0

Super helpful staff and very professional operation.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Tried to return to valmont st location in Boulder. The guy was very rude. Told me to go find a another place. He was awful. The person on Broadway was very nice.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

Cruzito F. 
Rating:
5.0

Great experience!

Robert K. 
Rating:
5.0

great team, courteous and sharp!

CLAY W. 
Rating:
5.0

Staff is friendly and helpful.

MILDA JEAN V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Excellent service, friendly people, equipment was good.

FOWLER W. 
Rating:
5.0

Customer did not leave a comment.

DONNA N. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
4.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

When someone places a reservation, lock it in.

joel N. 
Rating:
3.0

Customer did not leave a comment.

ben G. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

Annie S.  |  Overall Experience 
Rating:
5.0

Give customers who are stuck with previously-smoked-in vehicles a significant discount.

JOSEPH H. 
Rating:
5.0

The customer service at this Taos location is outstanding! They assisted me with a last minute van rental and were very nice, professional and helpful in my becoming accustomed to driving the vehicle. I will be back!

SHERI G. 
Rating:
5.0

A+ Superb! Clean & secure facilities with kind, competent & professional staff who go that extra mile to make stressful time…less. During peak season no less!

JUSTIN J. 
Rating:
5.0

Great service again!! Thank you!!

ERICA O. 
Rating:
3.0

Very helpful staff. My first time to rent a U-Haul truck. I'm not a U-Haul virgin anymore. LOL

LARK D. 
Rating:
3.0

Have staff available to hitch auto transport trailer.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Beverly R. 
Rating:
4.0

Customer did not leave a comment.

DEAN J. 
Rating:
5.0

The woman was extremely helpful. I got there about 15 minutes early. She was just pulling up. She came right up to the gate, let me in, and helped me park the trailer. 5 stars.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

CJ T. 
Rating:
2.0

Not unless they where open. Trailer parking was limited and hard to get into

KENNETH C. 
Rating:
5.0

The man that checked my truck was very nice and helpful. He was knowledgeable about the area and was able to answer my questions.

Patti G. 
Rating:
4.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Very helpful and friendly!)

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
3.0

I would consider replacing worn, dangerous tires that have the steel treads showing they are so bald with new tires. I had a blowout on the interstate, and when a guy finally came with a new tire he couldn't believe how illegal the bald tire that blew or the other tire on the other side were. You put me and my children who were in the car at risk with your negligence.

Sara B. 
Rating:
5.0

Make sure the equipment is working properly. Air conditioning was not working and should have been checked out before renting.

JAMES N. 
Rating:
5.0

Website did not reflect accurate office hours.

REX P. 
Rating:
5.0

Stephanie really went the extra yard to help me out with my pick up in Taos. Tremendous customer service and attention to detail. If it was possible I'd give her six stars. Thank you!

JEFFREY F. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND ANDREW M. 
Rating:
5.0

To have vehicle ready on time. Especially when there were no other customers picking up at same time.

PATRICIA T. 
Rating:
5.0

Helpful. Great customer service. Very friendly

CHARLES M. 
Rating:
5.0

Nice service from the team. Helpful and polite.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL F W. 
Rating:
5.0

Customer did not leave a comment.

Ralph W. 
Rating:
3.0

I ended up paying 25$ as the mileage was incorrect in my contract. They handed me the keys and contract and did not ask for me to check mileage. I was cheated out of 52 Mike's.

Larry M. 
Rating:
5.0

Keep up the Great work!

MICHAEL M. 
Rating:
5.0

WE THANK YOU ALL FOR YOU'RE SERVICE. TAKE CARE.

Larry M.  |  Overall Experience 
Rating:
5.0

The customer service was awesome.

Lorene J. 
Rating:
5.0

Efficient staff

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE N. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Using the van was flawless & interesting. Thought I might want to buy a van but will stick with renting one whe necessary .

DOUGLAS G. 
Rating:
5.0

Great customer service! Thank you for making the moving process a lot easier ! 😁😁😁😁

ERIKA G. 
Rating:
5.0

Very friendly and knowledgeable staff, they made the whole process very easy. Thank you!

JULIE M. 
Rating:
5.0

I can't think of any improvements -- the office was so clean and very easy to locate. Greg pointed out a small crack in the windshield that we hadn't even noticed, which was very nice of him -- and Stephanie was fantastic -- knowledgeable, an excellent communicator, so poised and pleasant, and she quickly made changes to our reservation when I requested them. Excellent service!!!

SUSAN N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K.  |  Overall Experience 
Rating:
5.0

Customer service was very professional and overall price was reasonable.

TALITHA T. 
Rating:
3.0

Customer did not leave a comment.

LAURA T. 
Rating:
3.0

They gave me the "wrong" trailer and it didn't have plates!

BRENDA JEAN B. 
Rating:
5.0

The rep realized that the trailer set aside for us had a defective wiring harness and immediately provided another. Great service in Taos. Good people. Delightfully cheerful and helpful.

HARRY F. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
4.0

The service was very good! The team was organized and efficient! Thanks

DANIEL A. 
Rating:
4.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Excellent service from James and a fair rental price.

Ron S. 
Rating:
5.0

Nothing. Flawless service

Carol M. 
Rating:
5.0

These guys are the BEST!!!

Leesa B. 
Rating:
4.0

Customer did not leave a comment.

KARRIE JEAN H. 
Rating:
5.0

Customer did not leave a comment.

MELANIE R. 
Rating:
5.0

Customer did not leave a comment.

Adelmo V. 
Rating:
5.0

Fantastic service!

JUSTIN J. 
Rating:
5.0

nothing needed, could not have been easier and awesome staff

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

ZACHARIAH K. 
Rating:
5.0

I would rate service and Equipment as top notch!

EDWARD S. 
Rating:
3.0

Customer did not leave a comment.

Clark R. 
Rating:
3.0

I made my reservation on line several weeks before I needed it. Was traveling from one town to the next to pick it up. Received a call en route basically telling me that UHaul was having a problem therefore there was only one truck and I'd better not be late or it would be given to someone else. I don't appreciate threats when I've done my part. I don't have the UHAUL app, didn't know about it, don't really want it. So I had not uploaded my DL to the app which was apparently a problem. When I finally got the truck which I had reserved for 8 hours I was told that since we were returning it after hours they would send my receipt the following business day which would be Monday. I returned it on Saturday evening. Then Sunday I get a call from UHAUL looking for the truck and wondering when I would return it. A bit of panic because I had returned it. When I spoke with UHAUL they wanted to know if I had marked it as returned on the UHAUL app. No I was not asked to do that. Just not clear communication and customer service left a bad taste.

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

H ALEXIS F. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
1.0

I got overcharged a day. Called pick up location and they relayed me to a uhaul line I waited 15 minutes for before it told me to dial my extension and then hung up.

ASLAN S. 
Rating:
5.0

Great service — Quick, easy, friendly, and affordable. I had both a unit and rented one of their cargo vans for an important move.

BENJAMIN S. 
Rating:
5.0

Stephanie was very helpful, very professional and has great customer service.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

LOREN B. 
Rating:
3.0

No one is there. You just leave the equipment in a parking area. Once you know what's going on it's ok. But if you're unfamiliar, or if you had a problem, you have to reach out to U-Haul.

Dennis G. 
Rating:
5.0

Highly recommend them! Very nice lady helped me!

JACK M. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Excellent Service..Thank you very much..

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

BOYD D. 
Rating:
5.0

I mostly dealt with Stephanie, who was always friendly, helpful and accommodating. We no longer need the unit, but will definitely use your facility in the future should a storage issue arise. The area was well maintained, clean and felt secure. Thank you! Molly Burns

Molly B.  |  Overall Experience 
Rating:
1.0

DO NOT RENT FROM HINDS & HINDS! They billed my credit card for damage I did not do and tell me after the fact that the customer is responsible for inspecting the vehicle. The vehicle was dirty inside and there was a pair of glasses in the dashboard area, so clearly they are not inspecting the vehicles. I suspect the guy who was sleeping at his desk when we picked up the van moved it after we dropped it off and backed into the overhang or maybe they are just straight up running a scam.

Bethany E. 
Rating:
5.0

Customer did not leave a comment.

ANGUS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRONZIE G. 
Rating:
5.0

Customer did not leave a comment.

ISAACB K. 
Rating:
5.0

Customer did not leave a comment.

SARA F. 
Rating:
5.0

Customer did not leave a comment.

EUGENE R.  |  Overall Experience 
Rating:
5.0

We were late one night filling up our unit, we had just arrived in taos, the security team was very nice to give us a little extra time . Thank You Bradley Zell

Bradley Z.  |  Overall Experience 
No reviews have been submitted for this location.

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