Customer Reviews for Hobbs Quality Service LLC
(U-Haul Neighborhood Dealer)

122 reviews

3050 Rockhound Rd SE   Deming, NM 88030

(575) 546-3454

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 2/15/2025: Closed

Services at this Location:

Contact Us

(575) 546-3454

3050 Rockhound Rd SE
Deming, NM 88030

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 2/15/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They helped me and explained everything to me. Great service

CHRISTPOHER M 
Rating:
5.0

Customer did not leave a comment.

RANDALL R 
Rating:
5.0

The return/drop off process was quick and simple. The staff was friendly and very professional.

RONALD M 
Rating:
5.0

Very helpful and friendly.

Donald W 
Rating:
5.0

Everything worked out very well and personnel was very kind, friendly and helpful!

CAROL G 
Rating:
5.0

Great customer service

RANDALL R 
Rating:
5.0

Customer did not leave a comment.

BRUC K 
Rating:
5.0

Customer did not leave a comment.

RAKIN A 
Rating:
3.0

They were nice and friendly And got me going very quickly with Hooking up the trailer and paperwork.

AUBREY T 
Rating:
5.0

Customer did not leave a comment.

JODY S 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M 
Rating:
1.0

45 min to check in through app. 1st time rented Uhaul in New Mexico was advised we needed 1 referal. Then this last time app showed 2 referrals needs. After completing both app would not finalize. We called and they made us get one additional reference. His reasoning since we are out of state we need 3 references. Makes no sense.

DON J 
Rating:
5.0

Having to use the app to try to confirm the reservation was very complicated and took way too long and having to call customer service several times get help was just as frustrating, this process needs to be more simplified and efficient...

eva G 
Rating:
5.0

Customer did not leave a comment.

Keith R 
Rating:
5.0

Hard for an old man to get into the truck

RICHARD H 
Rating:
5.0

Professional facility and staff. Would highly recommend this place to everyone. Very good experience.

GERARDO P 
Rating:
5.0

Customer did not leave a comment.

WINIFRED G 
Rating:
5.0

Customer did not leave a comment.

VALERIE M 
Rating:
5.0

I have always used u-haul when I have to rent vehicles and there customer service top notch!!!!!!

HECTOR M 
Rating:
3.0

This location actually had inventory. So I would recommend them. No where in the Las Cruces had a uhaul in stock for days.

Jennifer O 
Rating:
5.0

Customer did not leave a comment.

Martin S 
Rating:
4.0

The place that I rented from was having trouble with the u- haul website. Maybe look at the reliability of the website?

Crutis J 
Rating:
4.0

Customer did not leave a comment.

Bruce K 
Rating:
5.0

Wonderful people and enjoyed the return

ANNE H 
Rating:
5.0

Customer did not leave a comment.

ALBERT P 
Rating:
5.0

Customer did not leave a comment.

ANNE H 
Rating:
4.0

Customer did not leave a comment.

Bruce K 
Rating:
2.0

Made a reservation for truck and trailer, then was told trailer was in El Paso which is 100 mikes away, so we agreed upon a 6x12 trailer they had in their yard. Daily I took screenshots of reservation, but when I called a few hours before, the trailer wasn't there. I don't care about excuses or anything I reserved a trailer! So I noticed one in the yard and took that one. Being disabled, it's a good thing I didnt need exact dimensions!! Total disappointment. They are nice there but I shouldn't have to figure.out how to fix my reservation! Make sure you have what is reserved, reserved, or what is the point.

Karen D 
Rating:
4.0

Customer did not leave a comment.

James o 
Rating:
5.0

Customer did not leave a comment.

Stephan D 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Thomas N 
Rating:
5.0

Nothing! This business is the only place I go to, period. The owners and staff are wonderful, and so are their employees.

Steve C 
Rating:
4.0

An easy return, which I appreciated after driving this truck for 2000 miles pulling my car behind it...with my cat in the cab for five days! The trip from Florida to New Mexico was a nightmare, but thankfully, HOBBS BROTHERS INC. made my return easy, quick and pain-free!

Anthony B 
Rating:
5.0

Make the process a little faster when picking up keys and truck from location

Ida M 
Rating:
4.0

Customer did not leave a comment.

Randall R 
Rating:
5.0

Customer did not leave a comment.

Mikha V 
Rating:
5.0

Customer did not leave a comment.

Eduardo L 
Rating:
5.0

Very friendly, they made me feel welcomed. Thanks!

Rueben G 
Rating:
4.0

Customer did not leave a comment.

Kyle P 
Rating:
5.0

Customer did not leave a comment.

Martin N 
Rating:
5.0

Everything great and handled quickly.

Paula S 
Rating:
5.0

Great space to return, large driveway to turn uhaul and trailer around. Big plus. This rating does not rate uhaul overall, which I would give 3 stars for safety issues

Joette V 
Rating:
5.0

Customer did not leave a comment.

david b 
Rating:
5.0

They attended to me in 5 minutes thanks

Peter P 
Rating:
5.0

Customer did not leave a comment.

jim s 
Rating:
5.0

Customer did not leave a comment.

Vikki M 
Rating:
5.0

This was the best experience moving that I've ever experienced. I cannot think of anything that U-Haul needs to improve.

Margaret C 
Rating:
5.0

Absolutely wonderful experience from start to finish using Hobbs Uhaul. Ami was so very pleasant and efficient, ensuring everything went very well. Hobbs brothers also has a full service mechanic on site so I left my truck for repair as well. The best one stop shop!

Kristina C 
Rating:
5.0

Customer did not leave a comment.

Wayne W 
Rating:
5.0

Customer did not leave a comment.

Don M 
Rating:
5.0

Customer did not leave a comment.

Daryl J 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

The customer service was excelent !

CHRISTINA S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Excellent Service

HARRY F 
Rating:
5.0

Had several agents in town through years but best ever!!!

Sande F 
Rating:
5.0

The experience was awesome and Ami made it even better. Ami welcomed us with open arms into Deming! This is my new home and will be til I kick the bucket, I love this town!!!!

Tracy F 
Rating:
4.0

Customer did not leave a comment.

James g 
Rating:
5.0

Customer did not leave a comment.

Zachary C 
Rating:
5.0

Customer did not leave a comment.

Angela L 
Rating:
5.0

Customer did not leave a comment.

Larry R 
Rating:
5.0

Customer did not leave a comment.

Jessica Z 
Rating:
4.0

Customer did not leave a comment.

craig a 
Rating:
5.0

Very good customer service, I always have a great experience at this location

Richard R 
Rating:
5.0

Have used several times excellent

John D 
Rating:
4.0

Customer did not leave a comment.

alfredo t 
Rating:
5.0

Fast, friendly service. The trailer i rented was in good condition, and the return was quick and easy. I will definitely use this location again!

Sergio A 
Rating:
5.0

Make the online return easier and more efficient! I have a problem almost every time, including this time! I was also going to be charged for a 2 day rental when it was NOT being returned late but was in fact early. I had to contact the after hours number for the contactor, to rectify the situation!! That just makes me returning the trailer more difficult!!

CYNTHIA J 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Cynthia J 
Rating:
5.0

I always rent from the same location. They provide excellent customer service and go out of their way to help you! I am habitually having a problem with the after hours return through Uhaul however. Yet again on this rental there was an issue! Which necessitated a call to Uhaul where I sat on hold almost 20 minutes waiting for someone to take my call!!!! Just so I could be told...yes there is an issue, we well place notes on your account, call back to the facility on Monday an turn it in! There has to be a better way!! My time is valuable!!! Once I have completed my contractual obligation of the return..in this case before the return time....IM DONE!!! Your property is on premise!!! This is getting ridiculous because your website NEVER works!!!

CYNTHIA J 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J 
Rating:
4.0

Very nice staff. Turned in the truck Done Bit far but that's OK We drove 700 miles !

Lisa G 
Rating:
5.0

Customer did not leave a comment.

angle F 
Rating:
5.0

great location nearby. drop off was smooth and easy

David B 
Rating:
4.0

Customer did not leave a comment.

Irene W 
Rating:
5.0

I was very happy with the lady who took care of the return. Nothing to change.

Dolores T 
Rating:
3.0

They need to have all aceceries out and to sell

Gloria P 
Rating:
5.0

Good equipment, everything went off as planned.

Ruth J 
Rating:
5.0

This is my second time and both times were excellent

David D 
Rating:
5.0

Customer did not leave a comment.

Ruth J 
Rating:
5.0

Customer did not leave a comment.

Darlene B 
Rating:
5.0

The equipment was great for the intended purpose. Excellent price and service.

Leonard W 
Rating:
5.0

Customer did not leave a comment.

Carol J 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
4.0

Hope to never set foot in deming New Mexico again but I’m glad there was a uhaul there

riley m 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P 
Rating:
5.0

Customer did not leave a comment.

craig a 
Rating:
5.0

Customer did not leave a comment.

Channell E 
Rating:
5.0

Nothing ! Very friendly and polite

DAnny r 
Rating:
4.0

Easy drop off I didn’t have to mess with anything, the guys did it all

Wayne S 
Rating:
4.0

Customer did not leave a comment.

Jay E 
Rating:
5.0

Fast

Cliff H 
Rating:
5.0

Wouldn't go anywhere else.

Steve C 
Rating:
5.0

Customer did not leave a comment.

Collin M 
Rating:
3.0

Be more professional.

Gerald G 
Rating:
4.0

Better communication between the national scheduling and local facilities.

Lisa H 
Rating:
5.0

Very polite and friendly.

Doss K 
No reviews have been submitted for this location.

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