Customer Reviews for Holts Mini Mart
(U-Haul Neighborhood Dealer)

194 reviews

920 Industrial Blvd   Ellijay, GA 30540

(706) 635-5445

Location Hours

  • Mon-Fri: 5 am - 11 pm
  • Sat-Sun: 6 am - 10 pm

Services at this Location:

Contact Us

(706) 635-5445

920 Industrial Blvd
Ellijay, GA 30540

Services at this Location:

Location Hours

  • Mon-Fri: 5 am - 11 pm
  • Sat-Sun: 6 am - 10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Replace tires in Tow Dolly when their out of date.

ALEC A. 
Rating:
1.0

Have the employee focus on the customer's needs and conversation at hand and not on smoking and joking with friends on site. Clerk entered wrong return location.

DAVID B. 
Rating:
3.0

All expectations were met at this location

GARY D. 
Rating:
5.0

Very fast and efficient.

Bryant B. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

Made the mistake of walking in versus reserving online. Even though I checked online for an estimate first, I chose to just drive there and request the truck in-person. That mistake ended up costing me significantly more. Next day, tried to get a reason why by calling main number. Was bounced around for more than a hour before the final person essentially lied the entire conversation. Claimed if I booked again, this time online, the rate would be the same. I was on the website while we were talking and consistently got a number nearly $250 less for the same service. Moral of the story, book online EVERY time!

SHAD MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

FARRUKH Q. 
Rating:
5.0

Customer did not leave a comment.

Rebbecca M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

I had ordered items that were not present when I picked up the truck - furniture dolly and 24 furniture pads. They said I would have to pick them up at another location because the U Haul person didn't do their job and ensure they had them for my rental. Apparently the UHaul person does this all the time, which is not fair to the mini mart or customer!

CAROLINA D. 
Rating:
2.0

Clean the vehicle if the previous renter left it dirty

Richard C. 
Rating:
5.0

I was not pleased with the overall experience. The truck I rented was not available nor were the blankets I reserved several weeks in advance. The clerk at Holts was great with trying to make sure I had a truck and handling the situation. U-Haul should be embarrassed with the situation and make sure the clerk at Holts gets a bonus for salvaging horrible service by U-Haul.

DARREN C. 
Rating:
5.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Nothing great people

MICHAEL H. 
Rating:
5.0

Truck was ready and clean. The girl who helped me, (Destiny), was great. Returning the truck went fast. Will use this location again.

Corey A. 
Rating:
5.0

Customer did not leave a comment.

WILFRED B. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

CARY H. 
Rating:
2.0

This location is like a mini-mart. So trying to do business with them while the clerk had to handle other customers buying gas/snacks wasn't easy. She was polite and did her best, but she was trying to handle too many people at the same time. We were given no paperwork about who to call about problems or insurance (which we paid for and have always received when renting from other locations). But, the worst was the truck was filthy dirty. We've never had an issue with U-Haul trucks/trailers being dirty upon pick-up before, so didn't open the truck to look. When we got home and opened the truck we were in for a rude shock. The bed of the truck was covered in dirt and debris. Something had been spilled on the bed as well, leaving a sticky mess covering about 1/2 of the bed length. There was also gum stuck to the floor and worst of all - it appeared someone had cut themselves and blood spattered on the walls on one side. I guess I should have taken pictures, but we needed to just get loading. I spent more than an hour cleaning this truck!!! I then called the location we rented from and the clerk kept trying to offer me additional days rental even though I explained to her we didn't need the truck longer. Finally she said she would call her manager and let him know. He did call us back later and offered a discount which was acceptable. But, this put us behind in our loading/moving. Also, when we opened the truck door, the spring on the overhead door snapped. Thank goodness the door still worked so we were able to load and get moved. I called U-Haul (took 25 minutes to get through) to report this mechanical problem and the person I spoke with was very nice. We were able to move, but lesson learned - no matter how tired you are, open the truck/trailer and make sure it is clean before you leave the rental location.

Michael B. 
Rating:
5.0

All good here

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

LYNNE P. 
Rating:
3.0

Had to wait a long time to check in. More help needed.

Cary H. 
Rating:
4.0

All good.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Nothing great experience

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

MICKI N. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
3.0

Customer did not leave a comment.

Joe E. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Just need to work on layout

RANDY L. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
4.0

They were kind a lip short handed but they helped me alot and they accidentally to my attachment for car but called said would hold for me

TAMARA B. 
Rating:
2.0

10ft truck they said was there, was not. Cigarette butts on the floor. Gas gage was all over the place.

HAYLEY R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
5.0

Hard workers

brandon G. 
Rating:
1.0

I had to get a replacement truck because the first one left my delivery guys on the side of the road for over 5 hours while customers were waiting on deliveries. Then the replacement had an issue with the driveshaft and we had to spend time and money to limp it back to the drop off location. Collectively it cost us over $180 dollars without any consideration from Uhaul's customer service.

TIMOTHY W. 
Rating:
5.0

I Haul corporately did not send the reservation to Holt. The were very flexible, putting in a new reservation. I also decided a smaller truck would meet my needs and they accommodated me on the spot! Friendly and professional.

RHONDA Y. 
Rating:
5.0

Only concern was that I had to go out of my area to find a truck which caused me to be short on miles.

JON L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

The gals working were very helpful. I did use the self return via the uhaul website and although it was a tad easier than check in, it most definitely was not a time saver like it was supposed to be!

Judi G. 
Rating:
2.0

I was first told a location for picking up the car transport trailer i rented directly from Uhaul. When i went to the location to pick the car transport up, they didn't have any (even though Uhaul told me they did on the phone). They sent me to another location. When i arrived there, there was no trailer there either. As i was leaving, a gentlemen pulled in with a car transport. Nobody from the location went out to check it in, look it over, or help the gentlemen unhook it. I went in and told them i had a reservation for a car transport. They couldn't find it even though i supplied them with the number. The gentlemen returning the car transport came in and said he was returning it, would they like to check it over. They responded with "no". He then told them that they should know the blinkers didn't work and the landing gear on it also didn't work properly. Great, so I'm getting a piece of crap. Nobody offered to help me hook it up and i reminded them the blinkers didn't work or the landing gear. They really didn't care. So i fumble with it, got it hooked up, babied the landing gear, and left. The return was just as bad. Nobody is checking the Uhaul products in our out or taking care of them. The whole experience was a mess. Not happy at all. I guess Uhaul doesn't care as long as they get their money.

ERIC P. 
Rating:
5.0

Nothing, this location goes over and above to Accommodate their customers.

Vicki N. 
Rating:
3.0

Customer did not leave a comment.

Allen M. 
Rating:
4.0

Landing gear needs replacing on this trailer and left signal/ brake light not working. Was not a show stopper, but should be checked out.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
3.0

The young lady that went through the process of renting out the equipment (I think her name was Kenzie) got the rental to me quickly and got me underway. I really appreciated her attention and prompt rental.

DANIEL F. 
Rating:
5.0

None; Friendly staff, very helpful

Bill W. 
Rating:
2.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Inside of cab was dirty and had food in there. We cleaned it all out prior to turning it in

Robert C. 
Rating:
5.0

The staff was very helpful.

William S. 
Rating:
3.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

RAMON H. 
Rating:
3.0

Customer did not leave a comment.

VICTOR G. 
Rating:
4.0

I filled it up at the location - a gas station - to exactly the amount of gas where I received it. Yet, I charged a gas fee and 10 gallons. Not cool.

MATTHEW W. 
Rating:
1.0

Was not able to pick up truck on time because computer system was down and when I did pick up the truck the information was not put in right at all I have used U-Haul in the past and had better experiences

michael L. 
Rating:
4.0

very friendly.

Frank W. 
Rating:
5.0

The person who helped me was very friendly.

ZOLTAN F. 
Rating:
5.0

They were open, dropped keys to them and they emailed receipt, quick and easy.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

SHERRY M. 
Rating:
3.0

Automatic hydraulic brakes where looking up. I had to pull to the side of the road with all four brakes smoking in Atlanta. Equipment not being taken care of at all. I will not be using uhaul again and will not refer to anyone. Also my card was charged for 3 extra days when I turned it in a day earlier and checked it in. Still no refund. Very displeased

GEORGE S. 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

I don't believe a copy of the contract was provided. I'd requested Picketts as a drop off location but called today to confirm. Thought I might be one day late but also thought we had the trailer for 4 days. Probably my mistake.

RICHARD H. 
Rating:
1.0

Customer did not leave a comment.

Larry B. 
Rating:
2.0

Did not help with hooking up. Just scanned my credit card and said I was good to go. Too busy taking card of their mini mart customers.

David G. 
Rating:
5.0

Nice and easy. Very accommodating. 5 Star!.

ROYCE W. 
Rating:
3.0

Being she wasn't making any money. I had to wait at least 30-40 minutes because of her other customers,& she made me wait,& I was in a hurry to get to a ball game,& it was very disturbing....

Teresa S. 
Rating:
3.0

Lady was rude when I returned unit. They need adequate staff to staff store and rent/return Uhauls in order to offer good customer service.

DEBBIE S. 
Rating:
4.0

Customer did not leave a comment.

Ray H. 
Rating:
3.0

They need more room at this location. It is convenient for the local area.

John K. 
Rating:
5.0

This location was well lighted on my return tonight in adverse weather. The only suggestion would be to have someone available to help with trailer disconnect etc. Female clerks were helpful but this is probably pushing the physical limit to handle a trailer without assistance. Thanks

HINES C. 
Rating:
2.0

Help in drop off would be nice.

Thomas A. 
Rating:
2.0

Busy gas station that operates by cash so it took over an hour to check in.

Richard C. 
Rating:
5.0

Great Job

ROBERT W. 
Rating:
1.0

The clerk was unable to check the equipment in and promise me to check in later when her app is working. Two days later I got call from uHaul asking me when I was going to rerun the trailer. Also the clerk won't able to help disconnect the trailer and ask me to do it myself. Told me if she had to do it for me she will have to charge me $99 for doing so. Luckily one of the customer did it for me or I won't be able to do it myself.

amanda L. 
Rating:
1.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
4.0

The steering wheel on the truck was not straight and something is wrong with the tires as it felt like a tire was extremely out of balance or bent.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

terry F. 
Rating:
2.0

They tried to have me take the truck to another location because they didn't have room for it at their lot. I told her the uhaul app was stating that there would be an additional charge if I returned it anywhere else. She then said that she could have that charge refunded but it wouldn't be refunded that same day. I then told her I'd already driven out of the way to return it there and I wasn't going anywhere else with the truck. I completed the return on the app and put the key in the drop box. She was kind in her asking but I'm not willing to drive trucks around town because they have too many trucks on their lot.

Dennis M. 
Rating:
5.0

I was not pleased to learn that additional $50 + was necessary for gas as I left the vehical with nearly the gas I picked it up with, and that I paid $3.00 a gallon when the mini mart gas station was selling gas for $1.78 a gallon.

Dolores M. 
Rating:
4.0

Customer did not leave a comment.

CORYDON K. 
Rating:
1.0

They had 3 auto transport's if which none of them had been entered back into the system hench I couldn't rent one. Employee didn't know how to do so she had to call someone. Took 40 mins to get the trailer. 2nd time I've rented from here both times had bad experience. Will not rent from here again!

David B. 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
3.0

Vehicle was in poor condition. Front end had severe shimmy and loose steering making it a struggle to keep it on the road. No hand dolly, ni moving blankets.

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

mike A. 
Rating:
3.0

Truck had 82k miles and needed to be put out to pasture. Pickup location wss a convenience store where I held up gas and food customers.

Oneida W. 
Rating:
2.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

Nothing

Becky D. 
No reviews have been submitted for this location.

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