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WALTER J
Customer Reviews for Home Again Consignment Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we got to my daughters to load her belongings there were live cockroaches in back where you load your stuff. If we hadn’t have been in a hurry I would have brought it back and requested a new one. Now my daughter’s belongings are sitting outside hoping that anything that may have crawled will crawl their way back out!! Disgusting!!
WILLIAM MThey are very kind and welcoming at this location. I have used them before. This time, I was there on Sunday when they are closed. But everything was set up to do after hours.
MELISSA BFuel marked was not accurate. When I informed the staff about it and brough the receipt to prove that the fuel was not accurate, they did not do anything about it. Was charged about 3 gallons of fuel ($10-12) for a 9 mile roundtrip. Not acceptable... Other than this issue, things were good.
ROBIN CVery easy drop off process. Very friendly!
Charles JHome Again is my go to rental when I am Illinois. They are professional and courteous!
GEORGE BThey are always the best to rent from.
Kevin HGreat customer service very helpful and knowledgeable service.
HORACIO DThe people were excellent. The parking area could use some attention. It is pretty tight back there. Probably not a problem for the trucks, but an inexperienced driver would struggle with maneuvering the trailers. Overall, it was a good experience.
JOSEPH MTrailer was old and rusted. Needed roadside help to come out to fix the trailer because of the rust. Terrible experience
THOMAS DThe truck needed a car wash but that's the only bad thing. Everything else was good.
JENNIFER MExplain extra charges I assume maybe was an hour late brining back and gas? But not sure maybe on recommendation to friend
ALIESHA JI literally only parked the truck and put the keys in a box. But it was simple and to the point so I can't complain because I had zero interaction with the location or the staff.
HEATHER HTrailer was in need of sweeping - even after a brief sweeping was performed on location. All lights worked and tires looked fairly new. Rims looked rusty and a little worn. No issues on the trip.
TYLER FPick up with the app was very smooth. I appreciate being able to pick up early! Return was smooth as silk, and the business owners were very pleasant.
Julie DVery good truck in every way, Clean, comfortable, fuel efficient, and great service at the Shop! I will be back next time I need a good moving truck!
DAVID BThe agent was extremely professional and helpful. He assisted me with identifying and selecting the appropriate UHaul rental for my needs. Recommended a change from my original reservation and vehicle to meet my required timeline. I was extremely pleased with the outstanding customer service that I received.
KENNETH CUHaul app and website never works right. This is my third time this year getting a UHaul for my family. Every time the app freezes or logs me out and doesn't let me finish taking pictures and finishing my return. I always leave uneasy. \
ANGELA BAfter hours drop off, so did not interact with personnel in general. Did call location with a question prior to drop off, and personnel was very helpful over the phone
ANDREW MThe location and the people working are excellent. The U-Haul app and system for pickup are garbage.
Christy Kfast n friendly
NTHONY BNothing was very helpful
GERALD FThe worker was very nice and friendly, very helpful for a first time Uhaul renter! If I ever need another uhaul, I will come straight to here!
NADIA GHad no dolley when I first picked up the truck then had to fight to get the truck filled up as you had to trickle the gas in. Called uhaul and had to get work order created
JOHN EEveryone was very friendly and helpful, but I was very disappointed when I got the final bill. I followed instructions perfectly and filled the gas tank to halfway, just as I was instructed. I even took a photo of the gauge right before I turned in the keys. It clearly says a half tank. The bill came back and charged me over $15.00 for 3 gallons of gas. I already put over three gallons in and have a receipt to show that. I only traveled 26 miles total but they said I used over 6 gallons of gasoline! 4 miles to the gallon…impossible! I contacted corporate and sent them the photo of the gauge, and they said they would refund the money. It was just disappointing because it was very first time to use U-Haul, and I felt like I was deliberately being cheated.
Rachel WI have an unusual hitch. They spent the time necessary to hook it up safely and the unusual setup was approved by the regional manager. Thanks to all for getting me on the road safely! The car hauler trailer performed wonderfully and my vehicle was very secure.
John BI was supposed to get my truck from a location an hour away in Macon IL but Steve called me the day of the rental and said he had some returns due at a location just a couple miles from me. He called the person returning to see if they would be done with the truck early and they did turn it in early so I didn’t have to drive out of the way for my truck. Saved time and money and I was most appreciative.
Melissa SAbsolutely nothing. Easy process.
STEVEN RFavorite place to pick up a UHaul from!
ANGELA BLet the customer know about refunds.
KATHY MThe store was closed when I returned the truck but I did not have a bad experience with returning the truck. It was a much appreciated truck to get furniture to my college student. Thank you!
Gail PEast Central Illinois needs more cargo vans. They hold an amazing amount of cargo, great gas mileage, excellent AC, and a joy to drive.
STEVEN RDidn't go inside, but helpful folks as I parked and checked in.
Chris GService was good
Abdul DVery friendly, knowledgeable staff. Extremely clean and brand new equipment.
Jason BThe people at Home Again were wonderful. So polite and friendly. I give them the highest recommendation. I have not seen anything cleaner.
Greg VThe vehicle was not roadworthy. Upon pickup there was a tire pressure warning and the righ rear tire would not hold air. Getting it serviced cost me 2 hours of my rental time. It through my day off schedule and kept me from getting the most out of my time. The vehicle makes a whistling sound I had to endure for 5 hours of travel. It was a truly awful experience.
Holly RThe 24/7 app is VERY difficult to use. It takes a long time to load and is not very user friendly.
Phoebe CI was trying to hurry and get all my stuff in the U-Haul Sunday night so I could get it back by Monday morning, but I was so exhausted and it was so dark that I needed an extra day, really just an extra few hours. The staff was understanding and extended my rental. I do wish I had realized there were lights in the cargo area. I might have been able to finish it that night.
Leon MNothing.
Steve PGreat Service. The guy helping me out was having software issues both times so that slowed things down a little but other than that everything went very well.
Denny MTiming and gps location. It took forever for the gps system on the U-Haul app to recognize that I was at the correct location for pick up
Adam MThe end mileage recorded was a couple miles more than when I dropped it off. I'm guessing they moved it to another location then recorded the mileage. Cost me about $2.00 because of that.
Jerrod MWhen does drop off point and they sent me to a different address to drop off the van not very helpful.
Christine SVery nice people to do business with. HIGHLY RECOMMEND
RAY PAll went very well. Great experience overall.
Mark BPerfect truck for my move, clean, drove well, and really great prices.
Dakota PActually nothing, the service was excellent, the only thing you need is for the car to have speakers to listen to music and then the trip won't be so boring.
Jose Rthe guy is nice and patient good place to choose for your uhaul need.
Charles LAlways very friendly and helpful. Never any surprises or added fees. Have used before and will use again.
Robert EVery helpful, friendly service! Highly recommend.
Sheryl IThey were wonderful. Very helpful.
Louise V