The mobile check in service does not seem to work at this location. This is the 2nd time I have rented a uhaul from this location and the 2nd time there were considerable issues. My reservation was at 9am and did not get my uhaul until closer to 11am. The location's internet was down, no uhaul employee was there, and the shop owner had to try and create a new reservation from his phone. The Uhaul website never allowed me to complete pick up. An alternate location was never offered. Additionally, we found out that the appliance dolly I requested was not in the truck and the store owner had to hunt one down. He advised the building was supposed to be closed, but he was there to let internet workers in the building. At drop off, there was a uhaul employee who was helpful, but unsure he was aware of the significant issues earlier.
John G.
Home Again Consignment Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charleston, IL 61920
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was very helpful and pleasant
MARTHA M.When I called to verify I could pick up early using self checkin, Steve was very helpful and friendly. I felt very comfortable doing business with him!
Thomas H.NothingNothing!
Arthur C.I would recommend Home Again Consignment Shop to everyone because they are friendly kind and treat customers well above all very clean.
Klessa A.