everything went very smooth, the no contact pick up was very easy. Thank you.
Julie B.
Customer Reviews for Home Satellite Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When trying to use my location returning the trailer, the app would not use my location. I tried several times and called the owner. He stated that it happens sometimes and that he'd check the trailer in,
SHYANNE H.Gentleman was very nice when I asked about drop-off and what I should do.
haley H.The young lady i worked with was very kind and professional. She set me up well and assured me how secure the trailer would be. This was my first time using a Uhall trailer.
Ramona G.Just wanted someone to know that the truck must leak inside, my one sofa cushion was pretty wet.
Cheryl C.Great service and very friendly!!
CURT W.It was COLD and we had a snow storm the night before my pick up date. Location had my trailer out and ready to go when I got there. They were quick and efficient with check in. Overall good experience.
Kevin W.Awesome experience. 1st class service
Robin F.I think the dealer at this location could have done a better job of clearing snow and ice off the rental.
Christina R.Absolutely awful owner of this Uhaul. Rude, condescending, and a liar!! Asked him if I could have a specific Uhaul for the tire tread and he stated it's against Uhauls policy to jump ahead of ones brought in before the one I asked for. I called Uhauls office and they said that there was no such policy! Also, the home office said the Uhaul I was asking about was already assigned to me but, upon day of pickup again the Marshfield owner said it wasn't!! All the way around, I was left extremely upset, unhappy!! The truck we rcvd did the job, but that's really not the point here! I'm not going to move back to Marshfield but, if any of my friends from there ask about that location, I'm going to tell them to go elsewhere. Happy with Uhaul the company, not dealer!!
Jane S.Very easy. Pleasant man.
Nancy B.Excellent service. No complaints.
Michael P.The drop off location was closed. Trying to drop it off through the app or on line was not easy cause it did not have an account it took me forever to get it to drop off
KELLY K.all good as is,no improvement needed.
Dale L.good, people ðŸ‘ðŸ»
Diego D.The place was easy to find, and the gentleman working at the location took care of offloading the trailer and provided instruction for future rentals if I ever need it. I would rent from this location again if I ever have a need.
Elaine D.Cooperative and professional!
JAMES M.The location is Good. The Uhaul App doesn't work very well. DO NOT USE THE BACK BUTTON! At each step make absolutely sure your information is correct, because you cannot go back and correct a piece of information. If you press the back button, the app basically hangs in there, spinning forever.
Reza F.If I don't have to use uhaul I will never ever be coming back again. Worst customer experience ever! I simply can't believe it.
Leah Z.Put cruise control on your vehicles. Back up cameras would be nice
John K.That the people in "traffic" allow the Heritage Uhaul dealership in Auburndale to secure vehicles for customers without having the Marshfield location commandeer them from that location. As a consumer I wanted to pick up the Uhaul in Auburndale closer to my home base so I would not have had to put on as many miles. However, "traffic" would not release the vehicle to the Heritage folks. Go with what the customer wants -- PLEASE. This "if you are within 6 miles of Marshfield you must go with the Marshfield vendor is baloney!
Christine H.App is slow and pointless if I still have to wait for online rep to respond to me
Logan B.The guy running the place was rude, the way he talked to me gave the impression he very much did NOT respect women, then a male friend of mine went to talk to him with no problem and He acted as if everything was great, making sexist comments to my male friend. If i wasn't in a pinch for time, i would not have paid a dime to this place!!
Elizabeth K.Friendly and fair, The owner is very approachable and he has a good nose for people. Keep up the good work and good thongs will happen.
Charles N.Na
Mark Z.Slow transaction. Overcharged 25%. Computer blamed for ineptness. Poor experience.
Russ S.Very friendly and courteous service. Pleasure to work with them!
Charles K.Ron was excellent all the way through. Will always do U-Haul business through this location.
mark D.Take 17' u-haul off website. I reserved one but u-haul doesn't offer those vehicles anymore.
Andrew R.I had to drive 100 miles round trip to pick up a trailer as mine was not available. Marshfield was awesome but the Manager at Schofield WI location was rude and not helpful. He was very unapologetic for not having the unit available.
Jay W.I can't think of anything. Ron B. is very easy to work with. He gives great customer service.
gerald E.Everything was ready to go and good customer service. Definitely utilize this same business for future moving needs.
Ron J.We reserved a truck 10 days in advance with a credit card for a pick up in Wausau WI and the day prior to our move U-Haul called and let us know we would have to drive 40 mins to marshfield Wi to pick up our vehicle- the added cost in fuel and time will make it very unlikely that I will ever rent with U-Haul again
John W.It was very very difficult to access the key to the lock box. I was on the phone with the 800 center for an hour
Andrew K.I had to spend an 30 mins at the location just to scrap the ice and snow off the fully covered windshield. Then I get it to my house only to spend another 2 hours trying to unfreeze the back door to load it. Then the next day it wouldn't start so had to wait 3 hours for roadside assistance to come and jump it. Was afraid it wouldn't start if I shut it off so wasted a quarter of a tank of gas when I only took the truck 9 miles round trip. Have the receipt to show that it cost 17 dollars to fill it back up. This was a nightmare rental experience and I am very reluctant to ever use uhaul again as this location close to my house. The owner odd this location was here when I picked up the truck and didnt even offer to help clean it off!
MaryMargaret T.Wonderful guy in Marshfield.
sheri P.The guy in Marshfield will was awesome. Very helpful and had everything ready.
sheri P.Nothing
connie J.Gentleman in the office was extremely helpful when I needed to switch from what I had reserved. Very accommodating. Thank you!
Alice F.Even though you travel long distance. There should be a compensation on returning early, or credit on milage.
stacy A.No issues at all, rental went well.
Scott B.Cab was dirty and looked like it wasn't wiped down nor vacuumed.
Chris G.The experience was very good. The initial contact experience was very good. Very pleasant. Thank you.
dan C.I would like to pick up a vehicle with a FULL gas tank. I didn't like having to make an additional stop for gas along the way on what is an otherwise a hectic moving day. The tank was only half full when the truck was picked up.
linda B.I have previously rented a truck from this facility, and now a trailer. Excellent customer service, very helpful and informative. Equipment is well organized and ready to go. Location is fantastic for me for pick-up and delivery.
Todd Z.The owner was nice to work with.
Thomas N.Make sure you have the packing blankets that you ordered in the trailer when you pick it up.
Lyle T.We had a reservation for pick up at Barlett's auction Center in Wisconsin Rapids. I called them on Thursday to make sure there would be a truck for us. The guy assured me there would be...there wasn't!! We had to drive another 45 miles out of our way to get one! We had guys waiting (on the clock!) for over an hour!
leah C.When you make a reservation at a specific location it's for a reason! Don't force the customer to go to a different location because you failed to accommodate the customer
Steve A.