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MARIAH W
Customer Reviews for Home Satellite Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep up the good work 👍
DANIEL WManager very helpful. Equipment was ready, in good working order and clean
LONNY RNone
BRIAN NKeep up the great customer service.
STEVEN MNeed a sign to inform customers where the office is from parking lot
FLOYD FAs always a smooth and uneventful rental.
ALVIN TGreat customer service!
TIMOTHY KDried mud on the inside cab floors, muddy tires but truck operated ok
DENISE FProfessional, Friendly, very helpful
DAVID BUsed this same location one week ago. Very quick and complete check in.
LUIS HVery proud to go at the Marshfield location
DANA AThe floor was dirty and the lights for the radio and dashboard kept going out, but other than that everything else was good.
Timothy STener empleados bilingües para poder ayudar a los que no hablan inglés
SHAKIRA VVery customer oriented!
TIMOTHY KBuilding & grounds in need if a major upgrade.
JOSEPH BThe rental went so smoothly. He helped me change dates and he was very accommodating in taking care of everything. He even picked up the truck from another location so we would've to drive across town; he was just around corner from us. Would highly recommend. Would
KAREN HVery pleased with everything.
SHERRY PThe owner needs to clean yard, have improved hours, display and advertisement signs Never new the place was there Needs help in all these matters. I feel if these items are addressed it might improve sales. The location is not the easiest to find and get in and out of
MICHAEL KI was not told where the key lock box was when I returned the truck. My search of around the building for the box was fruitless. I did not know where to put it. So , I locked the keys in the truck with intention of the operator having a second set of keys. I did not want to leave the keys in the truck and have somebody steal the truck in the evening hours. I incurred that cost of a locksmith, as far as I know. Reluctantly, I would recommend this location. If another was available ,in Marshfield, I would do my business with the other location.
JEFFREY PThe truck I got was terrible. It shook so bad I couldn't get up to the speed limit. When I was done my arm pits were chafed from all the shaking, which has never happened before in my life. Also my stomach was rubbed hairless and red from my t-shirt. I specifically chose u haul for the false claims about smooth riding trucks, a mistake I won't make again.
ZACHARY KNothing the manager was fantastic at explaining how to use the trailer
SCOTT PVery quick and easy, the person was easy to reach and available to help. Would definitely recommend and return my business
BRIAN SDrop off , was hard to find link to do drop off
JOSEPH Dthe drop off was on a Saturday afternoon nobody was there but it was easy access to drop and we took care of it through e-mail.
STEVEN DWindshield wasn’t very clearly? But washed it when I filled up, I was very appreciative for getting it the day I called as it was a domestic abuse incident. Thank you.
VICKY VThere is a U-Haul dealer on cth E south of Auburndale that is closer to me and more coinvent for me to go to but was not listed as having the equipment I wanted to rent even though I could see he had the equipment I wanted to rent.It seems like you try and spread your business around to equalize it among your dealers.
ROBERT KParked way to close so could barely inspect the truck and traffics was way to congested in the tiny lot that no one could move Must also be in a dead zone as it took forever to load info up
Allistair HFix your online rental process, it took way too long and I wasn’t informed until I tried to pick up about the other forms needed which I didn’t have on me (passport?!, lease?! Who has that on them)
Wade SFix the parking lot! Should be larger, not easy to navigate.
Kym ZCrowded, muddy, confusing. I prefer staffed locations.
Bruce RI was coming from out of town to rent for a move (a 'grandma's attic' move) back to our home town. the propietor (at least i think he was) at Home Satellite Center really helped; he explained the system regarding substitution of equipment, changed my reservation for me during a phone call to move up the pick-up time, and was generally nice. He dealt pretty well with an unexpected rush of no-reservation renters while i was there.
Vincent FThe 3 day minimum rental requirement will make me rethink renting a trailer again. I was very disappointed. I have 2 pickup trucks and will probably use them instead next time.
Douglas SNothing. Everyone I had spoken with was very kind, respectful and helpful plus they explained things in detail. I have enjoyed both of my experiences with Uhaul. I appreciate you all very much!
DIANE DThey were great to work with. Even when we changed our location. No questions asked. They switched the drop off for us. Thank you
WAYNE FMy rental experience was fantastic. Ron was so helpful in not only ensuring the safety of the trailer hook up, but also giving me tips on safe driving. This was greatly appreciated.
LORI BWell, we rented a 26' ft truck and the ramp didn't appear to be the correct ramp, it was shorter and steeper, due to that it was very difficult to pull a load on a hand cart up the ramp and as it got a little wet actually made it very slippery. The ramp was too short for that size truck.
Ray RFriendly and helpful!
Mike VNo idea what it was like inside of the people because I literally did a key drop at night and dropped off the truck on the evening of Saturday before the Sunday drop off
Mike AGreat as usual
Matthew B