We were sent off with a trailer attached to our vehicle for a 1,200 mile trip with two children, a cat and a dog and a 6x12 trailer with 3 out of 4 tires improperly inflated. The first third of our trip we kept bottoming out and the trailer and hitch were hitting the highway on every bump at 55 mph. We stopped, we rearranged our load because when I specifically asked the guy showing me how to connect the trailer to the hitch if the tires were where they needed with air he immediately said “yes ma’am, watched my boss check them all as soon as we pulled it out for you”. Well obviously that was a lie and could have had deadly consequences. My family has a vehicle in the ARCA races every season and they know tires. They were livid when we told them one tire was 10 pounds under pressure, one was 8, one was 4 and there was one tire with the proper pressure. Once my husband put air in we never bottomed out again. We also weren’t stopping for gas every 90 minutes either. I’m so scared to experience a U-Haul trailer again that I have to pay over $100 more for a small truck rental now. If I didn’t HAVE TO get this U-Haul one more time to completee this move tomorrow I wouldn’t but I know for sure, FOR THE SAFETY OF MY FAMILY, I will never use U-Haul again after we return this truck.
jessica b
Customer Reviews for Home Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative at the Brodheadsville office is very helpful and able to assist with truck rental services on a weekend when most offices are closed. I would recommend this location a 5/5 for service and access to truck rentals.
Robert BDan was great. He made the rental process very quick and efficient. He explained everything clearly.
Michael WEverybody was a huge help for getting me the size & reservation I needed. I'm so thankful.
Katelynn AThe guys that run that store in the women are very great to work with
Charles JNothing, Great service, the Man in charge showed everything there was to know about the trailer i rented. I would totally recommend this location to a friend..
JASON SAll good
ANTHONY PGreat service. Do not know how to improve since everything was excellent.
DAVID BIt was great experience
JOHN AThe guy who give me the trailer is the best representative. He explained everything perfectly, and help with all my questions
ARSEN SVery friendly, very quick in and out. Couldn’t have been a better experience. Thank you!
WILLIAM P