Customer Reviews for Hometown Auto
(U-Haul Neighborhood Dealer)

64 reviews

3443 Market St   Hannibal, MO 63401

(573) 629-1319

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(573) 629-1319

3443 Market St
Hannibal, MO 63401

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I actually left my CPAP machine in cab of truck and owner met me on his day off to get it to me. Very kind.

Cindy S. 
Rating:
4.0

Customer did not leave a comment.

Travis B. 
Rating:
4.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Closed when I dropped off the trailer, but the mobile drop off was easy.

david N. 
Rating:
3.0

Customer did not leave a comment.

Amanda F. 
Rating:
1.0

Customer did not leave a comment.

WC W. 
Rating:
1.0

Tow truck dropped off the broken to dolly. Never had any interaction with this site.

Phil B. 
Rating:
3.0

Check in on app. Did not work properly!

David W. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
3.0

The process for picking up the equipment was confusing and irritating.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
3.0

Everything went well. Truck drove good and got better gas mileage than I thought. I was happy with the experience.

Charlene W. 
Rating:
3.0

They was closed had a drop off box for key and lease

Danny N. 
Rating:
5.0

The truck ended up having a hole in the gas tank, no way of knowing until you filled the tank with gas. Looks like someone drilled a hole to steal the fuel. Bobby (both at the rental place and the gentleman who came to pick up the truck at the gas station) were very helpful and supportive. Good people. Highly recommend UHAUL based the support I received, including the individual on the roadside assistance I spoke with. Thank you.

joe N. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

Not a problem, just pulled in and unhooked. Easy.

Roger M. 
Rating:
3.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Appreciate the owner. The other u-haul location was rude on the phone when I asked about the different rates for weekday and weekend.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
3.0

Customer did not leave a comment.

Joe H. 
Rating:
2.0

Crowded and unattended. No space to park trailer.

Jeff D. 
Rating:
4.0

The gentleman was great. He was attentive and aware. Very nice

shanette G. 
Rating:
5.0

Customer did not leave a comment.

Lance P. 
Rating:
3.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

Trey W. 
Rating:
3.0

This was not our pick up location.

Cortney L. 
Rating:
5.0

Everyone was extremely helpful and efficient. We had an unexpected situation and they were able to quickly help us out.

WILLIAM A. 
Rating:
4.0

The inside of the trailer said something about a $15 refund for returning the trailer clean. Is that applicable for me?

JENNIFER C. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Very personal and willing to help!! Would do business with again.

Ryan H. 
Rating:
1.0

The rental was not ready an hour before my scheduled pick up time as indicated should have been so on the 24-7 app, the worker was kind of rude, and I got screwed on the gas intake. Picked it up with just over 1/4 tank, filled it up myself, and then was charged additional when dripping off because the pick up location reported as full. NOT HAPPY AT ALL.

Lindie C. 
Rating:
5.0

Bobby was very flexible and was able to help me pick up the trailer outside of my original pickup window. Thanks!

JAMES M. 
Rating:
5.0

They came and picked up the trailer because I didn't think I could get it hooked up. They did hit one of my planters but other then that they were nice.

BRADLEY S. 
Rating:
5.0

None

RANDALL K. 
Rating:
1.0

Truck was dirty on the inside and had absolutely no fuel. It was also missing the doly that I rented. This experience has caused me to hire out in the future instead of moving myself.

CURT H. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
4.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

You had sent an email to change drop off locations. While moving, I haven't been able to access my emails!!! Why was everything else texted to me? If not for the kind man on Market ST, I would not have known.

Edith B. 
Rating:
5.0

Customer did not leave a comment.

LATOSHA M. 
Rating:
5.0

Have the truck ready for pick up at the first location and not have me drive 30 mins to get another truck from a different location

AUSTIN DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
4.0

Why was I charged $80 for a 20 dollar truck that I had back in time with EXTRA gas and no damage?

RONALD Y. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

grant M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Jeri C. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Nothing, the gentleman working was very nice and accommodating.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Shawn D. 
Rating:
4.0

Great service here

DONALD S. 
Rating:
3.0

Well when I arrived to drop off equipment I had to wait 30-45 minutes for someone to accept the equipment. I understand family emergency's but there is always the option to inform people by a note or have someone take over till your return

grant M. 
Rating:
3.0

Customer did not leave a comment.

Thomas E. 
Rating:
2.0

The buisness was supposed to open at 8am. The guy didn't show up until 8:30. There was no buisness information on the doors to contact anyone, so we had to wait on hold with customer service to find out what was going on. We had a deadline to meet and this did not help at all!! I was very disappointed. In addition, when he did show up and I walked into his facility it was disgusting and not professional at all. He had crap everywhere, which did not pertain to U Haul and was very dirty. When we returned the trailer the guy wasn't there again. He had mentioned he may not be and to call him when we return it, but I believe someone should be there. My mother just recently went through the same buisness and had similar issues as well. I am very disappointed and will never go back to that location ever again.

christine B. 
Rating:
5.0

Customer did not leave a comment.

Gerald E. 
No reviews have been submitted for this location.

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