Customer Reviews for Hometown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hometown Self Storage

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Ellen B. on

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Not a thing

Douglas S. on

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Customer did not leave a comment.

Tony W. on

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Nothing needs to change! Keep up the good work with great customer service!

Ty H. on

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Customer did not leave a comment.

Chuck T. on

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Jordan M. on

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Amanda A. on

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Clean the trailers out, we got some sort of orange/red dust all over our shoes it was hard to get off of them. A dolly was left in the trailer also. Otherwise the customer service was great.

Wayne J. on

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Jozelle W. on

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BILLY T. on

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Let me have the trailer at no charge. Seriously, U guys always take good care of me.

FRED B. on

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Customer did not leave a comment.

Hunter B. on

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I dropped it off when the location was not open. Easy to find key box.

CHARLES G. on

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Tracey M. on

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I checked in online to save time when I picked up the trailer. (That obviously did not work!) The employee that works there was waiting on me and another customer drove up and backed up to a trailer beside mine. I had to wait 30+ minutes for him to finish with the other customer who arrived after me. Upon checkout, the employee asked for my credit card for payment. I explained that I had already paid online to avoid this lengthy check in. He continued to look for several minutes and finally said , "oh you did pay already". At this point I was very frustrated because it seemed like to me because the other customer was a male and I was a female, he had top priority. Or it may have been because the other customer had a very strong personality and I was trying to be patient and wait? It was overall a very very disappointing experience! I absolutely would never recommend this location to anyone. I was at this location for over one hour just to pick up a trailer.

Rick Y. on

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The guy that helped me Saturday morning was very friendly and personable. I will come back when I need to rent again.

Julie T. on

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Dale J. on

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Laura M. on

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marshall m. on

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Nothing it was wonderful!

John B. on

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Deral w. on

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Keep your word.

ROGER T. on

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Sherri M on

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Did not have a parking space available. Called several times to get $6.95 back. No one could help.

Michael R on

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This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.

Noelia R on

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Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.

Cayli B on

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The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.

Terence W on

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Excellent customer service, very professional and helpful.

Randy G on

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Very good set up of the yard. Easy access to all storage units and very friendly staff.

LYDIA J on

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The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.

Stephen D on

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Fast, Efficient, Clean and SUPER FRIENDLY

David H on

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The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.

vladimir e on

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you rock!

Edward D on

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The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.

Michael R on

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All went well, people were very friendly