Customer Reviews for Hometown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hometown Self Storage

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Dustin S. on

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daniel m. on

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NATALENE E. on

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This is the second time we have used this location. Both times the customer service was impolite. Very unkind when moving is stressful to begin with.

Deanna P. on

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Art T. on

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The Representatives were helpful, efficient and courteous.

david m. on

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The employees were very efficient and professional.

Steven A C. on

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JOE R. on

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Darryl S. on

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Truck was worn out and messed up with dings for what was charged to me costing me over $1.25 per mike Staff was great

SCOTT H. on

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I was not told that the 10 foot truck did not have a ramp. I picked it up the unit at 5:00 pm and returned it at 7:30 pm. It was a complete waist of time. I called the next morning and I got, "I'm sorry but you have to pay of the truck. You can call U-Haul and complain".: I have had great experiences with U-Haul in the past but I think I should get my money back this time or at the very least let me get a bigger tuck (with a ramp) this next Saturday and get a credit for what I paid this last time. I would like a call back at 254-396-3294 to discuss. Scott Hughes

Bryan W. on

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Ronald S. on

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Joseph N. on

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Chris B. on

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MARTIN B. on

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JAMES R B. on

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Larry Bruce B. on

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Brandon C. on

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I took time to ensure everything was ready on my end before going to pick up the truck and when I arrived I had to wait for the blankets and dolly's to be loaded into the truck because they were trying to add stuff I did not ask for in my order.

Margaret P. on

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Really nice people, truck was in good shape. I would definitely recommend them to our friends and family.

Larry H. on

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Brian R. on

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Always a pleasure

Ronald N. on

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Craig D. on

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Great customer service!!!

ROBERT C. on

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James W. on

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The staff was very friendly and helpful with my rental. They were accommodating to my needs. I will definitely use them again.

Timothy K. on

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Gwaylon G. on

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Johnny Q. on

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I've rented uhauls from this location for years. The staff is always friendly and helpful.

MICAH P. on

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Best Uhaul experience I've ever had.

Brian R. on

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Kimberly C. on

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The van had a service airbag light on and the self checking on my phone did not work.

Brian R. on

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Excellent customer service. Best U-Haul dealer in Weatherford.

David J. on

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All the staff were excellent. easiest rental I ever got.

Daphne R. on

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extremely helpful. thank you.

Wylie C. on

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The attendant was rude when I dropped the truck off. The first thing he said was you parked the truck in my spot. I apologized and offered to move but he said to just give him the key. I handed him the key and contract, his reply was "I didn't ask for the contract just the key. The truck was a one way keep your paperwork ". No other explanation of the process or anything was offered only rude curt orders! I would never rent from that location and may not rent from uhaul again!

Haley H. on

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CHARLES C. on

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John W. on

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Cody B. on

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Charged for fuel even though I refueled beyond pickup fuel level... running a scam

Jeremy M. on

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Tara W. on

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We didn't have a lock on the truck which wasn't an issue until we have to do a self return. We had rented a dolly and were concerned someone might take it overnight. A lock would have eased those fears.

james w. on

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Beverly B. on

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Kim S. on

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JARROD D. on

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Donna S. on

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I thought it was expensive for what little time I needed it.

Michelle M. on

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Scott W. on

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Everything was great

kenneth d. on

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BILLY T. on

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I live in Weatherford and pastor a small church in Eastland. To save money I load up my lawn tractor and drag it to Eastland to cut the grass at the church. The only thing I can think of to improve my situation is for your rep to go with me and cut the grass. Seriously, they always take excellent care of me.

Joshua G. on

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MELINDA P. on

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DAVID W. on

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Not as good as the Springtown , fort Worth or mckinney locations I resentntly rented from...

Anne L. on

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Brian R. on

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Everything went smooth on both ends. The trailer worked perfectly

Ellen B. on

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Not a thing

Douglas S. on

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Tony W. on

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Nothing needs to change! Keep up the good work with great customer service!

Ty H. on

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Chuck T. on

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Jordan M. on

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Amanda A. on

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Clean the trailers out, we got some sort of orange/red dust all over our shoes it was hard to get off of them. A dolly was left in the trailer also. Otherwise the customer service was great.

Wayne J. on

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Jozelle W. on

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BILLY T. on

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Let me have the trailer at no charge. Seriously, U guys always take good care of me.

FRED B. on

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Hunter B. on

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I dropped it off when the location was not open. Easy to find key box.

CHARLES G. on

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Tracey M. on

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I checked in online to save time when I picked up the trailer. (That obviously did not work!) The employee that works there was waiting on me and another customer drove up and backed up to a trailer beside mine. I had to wait 30+ minutes for him to finish with the other customer who arrived after me. Upon checkout, the employee asked for my credit card for payment. I explained that I had already paid online to avoid this lengthy check in. He continued to look for several minutes and finally said , "oh you did pay already". At this point I was very frustrated because it seemed like to me because the other customer was a male and I was a female, he had top priority. Or it may have been because the other customer had a very strong personality and I was trying to be patient and wait? It was overall a very very disappointing experience! I absolutely would never recommend this location to anyone. I was at this location for over one hour just to pick up a trailer.

Rick Y. on

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The guy that helped me Saturday morning was very friendly and personable. I will come back when I need to rent again.

Julie T. on

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Dale J. on

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Laura M. on

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marshall m. on

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Nothing it was wonderful!

John B. on

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Deral w. on

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Keep your word.

ROGER T. on

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Joyce G. on

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GEORGE C. on

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Everything went quick and easy

Donny G. on

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Guy that processed the my order was very professional and detailed. I would definitely rent from there again!

Stephani H. on

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Even though there was a mixup with which trailer I was given, the employee realized what had happened and was able to assist me very quickly.

REGGIE H. on

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GEORGE B. on

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BRETT T. on

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Dropped off after closing left note followed up next morning helpful,and courteous over the phone.

ALEXANDRA H. on

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The system that the clerk was using to finalize our rental and take our credit card kept crashing. He has to enter it three times, making our transaction taking nearly 30 minutes. There were customers behind us waiting who became irritated and some left. I felt horrible for our clerk. I expected better of UHaul.

Jose C. on

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Allan H. on

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Coby K. on

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Kathy M. on

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melissa K. on

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It said online that furniture pads would be available, but they were not on the day of the move. If they are not available, then please let the customer know before the move so they can make other plans/show unavailable online. The people at this location showed good customer service, given the situation however, by letting us borrow a couple they found. Thank you UHAUL! :)

Jimmy W. on

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Frances W. on

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Did not have appliance dolly so we had to go with the smaller one. Otherwise service was all i expected. Clerk was very nice.

billy t. on

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The only down side of this transaction was that the drop off location was my initial contact but they didn't have the trailer I needed. It cost me extra to drop it off in Weatherford. Other than that the process was great.

Jeanine M. on

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Very friendly staff and was in and out in short time.

Gary S. on

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Melinda b. on

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Nathanael H. on

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RONNIE H. on

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Staff was wonderful

John B. on

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A terrific place to do business with!

ARMAND B. on

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Sherri M on

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Did not have a parking space available. Called several times to get $6.95 back. No one could help.

Michael R on

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This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.

Noelia R on

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Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.

Cayli B on

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The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.

Terence W on

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Excellent customer service, very professional and helpful.

Randy G on

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Very good set up of the yard. Easy access to all storage units and very friendly staff.

LYDIA J on

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The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.

Stephen D on

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Fast, Efficient, Clean and SUPER FRIENDLY

David H on

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The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.

vladimir e on

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you rock!

Edward D on

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The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.

Michael R on

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All went well, people were very friendly