Customer Reviews for Hometown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hometown Self Storage

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JENNIFER V.
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Great customer service!!!

TINA K.
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There is nothing you can do to improve this location. The guys at this facility are the best. They are friendly, very helpful and very professional. U-Haul should be very proud to have them as part of their team.

Jose E.
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Customer did not leave a comment.

Jennifer Y.
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Customer did not leave a comment.

KENNETH C.
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No problems

STEVEN K.
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Customer did not leave a comment.

Thomas W.
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Staff were timely and friendly, got my van in as little as 10 minutes after I filled out a reservation online.

Robert B.
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You app and online system sucks! It is very difficult for customers to maneuver. It took us almost 2 hours to go through that. It kept stalling and not taking us to the wrong places. Your agent tried to help but was but the system kept screwing up. What you can do to fix it is make it more customer friendly. When I brought the truck back again there were problems....and the final problem was the odometer wouldn't show the mileage ...it only showed the trip odometer (which I did not set when I picked up the truck). It would not show the total odometer and I only drove 37 miles ...total In short that system sucked!

BELINDA B.
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Customer did not leave a comment.

DUSTIN DUANE B.
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Outstanding customer service from the on-site associate. Very professional, efficient and friendly. Thank you sir !

Ricardo R.
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Customer did not leave a comment.

Julianna C.
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Customer did not leave a comment.

Joshua K.
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I've been renting from Uhaul for about 20 years now. This location is small and the employee is not friendly. I confirmed online and was in route (10 minutes away) to pick up equipment (5ft trailer) and the Uhual employee called to confirm too and I said I was on my way, I'm just 10 min out. He was ugly and said “I'll just move your appointment to 15 minutes (whatever is the next time slot). Which was fine however the way the person said it was ugly. When I arrived apologized for being 10 min late and noticed this location had several of the same size trailers to rent. It was just confusing why the Uhaul rep was ugly and trying to hustle me to get there quicker.

Robert G.
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I got charged extra for a couple of miles...Wow i even filled the tank beyond what was given to me...but hey not like i move every weekend...

DONALD M.
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Brian was very helpful and knowledgeable.

Dorothy B.
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Customer did not leave a comment.

BRETT S.
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Everything was perfect!

JULIA S.
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Customer did not leave a comment.

CARL D.
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Customer did not leave a comment.

Celso C.
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I'm Uhaul customer for more than 20 years. I used this locatition for the first time and is definetely one of the best customer service I ever experienced with UHaul.

Cody L.
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Customer did not leave a comment.

BEN T.
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Customer did not leave a comment.

REID H.
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Customer did not leave a comment.

Ashley M.
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Renting & returning the uhaul was the easiest part of moving. No complaints, great service!

SAMUEL LARRY B.
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Everything was as expected: great. Nothing i can think of.

MICHAEL D.
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Customer did not leave a comment.

Hurford T.
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Customer did not leave a comment.

samantha H.
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employ people whose first language is ENGLISH!!!

THOMAS BOYD III T.
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Customer did not leave a comment.

Drew L.
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The truck was dirty and there was trash in the cab. Also I was overcharged on my bill!!!!!!

Robert A.
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Rented a trailer from Hudson Oaks facility. First trailer they hooked up had 2 sliced tires that I discovered. He gave me a second trailer and stated, “I hope the lights all work.” Well they didn't. Three marker lights inop that I also discovered. Had no choice but to take trailer, those were the only 2 that they had. At my home ready to load, but trailer filthy inside. I had to clean out with lawn blower and wipe grease off of entire floor. Trailer also smelled like cat! I would like at least a partial refund for my time and effort getting trailer ready to load. Also, the Hudson Oaks workers seemed more interested in surfing the Internet and closing early than making sure equipment was ready to rent.

DAVID H.
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Customer did not leave a comment.

Jerry P.
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very pleasant and helpful

Greg M.
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Thank you.

TRACY B.
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When we got ready to turn it in the place we were supposed to turn it in was not accepting returns. We had to waste about 4 hours messing with that. And when I spoke to your representative she was able to offer me any compensation for my time or trouble. My time is worth something to.

Timothy E.
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The gentleman greeted as we drove up, asked who we were and we were done, a total of 5 minutes.

Micelle B.
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Customer did not leave a comment.

ROBERT A.
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Customer did not leave a comment.

Gaylan D.
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Brian did an excellent job! Very impressed with his helpfulness and ease of dropping off equipment.

LAWRENCE K.
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Customer did not leave a comment.

HERMAN P.
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Customer did not leave a comment.

Jeffrey G.
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Customer did not leave a comment.

Phillip N.
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Customer did not leave a comment.

Tiffany K.
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Customer did not leave a comment.

Matthew H.
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Maybe one of the rudest people I have every had to deal with WILL NEVER use this location again. Never had this issue with any UHAUL location must be the person not the company!

NICHOLAS P.
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Customer did not leave a comment.

mike P.
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Customer did not leave a comment.

timothy B.
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The customer service at this location was outstanding!

LILLIAN G.
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Charles was great. Easy to work with - positive attitude - overall nice guy!

DONALD M.
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Charles was great- very helpful and friendly!

Nathan S.
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Customer did not leave a comment.

Pamela B.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

JAMES K.
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improve the website for reservations.

LINDA S.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

WILLIAM R.
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Customer did not leave a comment.

DAVID C.
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Customer did not leave a comment.

BARRIE K.
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Customer did not leave a comment.

SHAWN M.
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The trailer I received needs to be decommissioned. First, it was very old and tired looking. Secondly, it was not very road worthy. Upon pulling it to the house unloaded to load the vehicle, the trailer seemed fine. When loaded, I could tell there was an alignment issue with the trailer. When I got to my destination, I called customer service to see if I could leave the trailer with a UHaul place close to my destination and told I would be charged a fee. My only option was to have a traveling technician come to me to address the concern. Unfortunately I had to return to my destination to pick up my daughter and take care of my dogs. My wife and I could not wait for a technician to address the problem. The trailer had severe swaying issues going down the road which is very dangerous, even though it was loaded correctly. My truck has a special order only option for heavy towing, and I have never experienced this type of swaying with a trailer which is extremely dangerous. I also pulled this exact same truck with a newer UHaul auto transport from NV to TX last October and had no issues. This could have caused a major accident as all newer trucks, like mine, activate anti sway with the brakes on a trailer. But UHaul only has braking system built into the hitch. There needs to be a law implemented here to address this design flaw.

BRANDI B.
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Customer did not leave a comment.

MARCO ANTONIO J.
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Customer did not leave a comment.

FRANCIS S.
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two great guys

james M.
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Customer did not leave a comment.

DALE M.
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Guys were great and helpful. Deffinetly going back!

SALLY B.
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Customer did not leave a comment.

Diane K.
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Customer did not leave a comment.

Dana H.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

THOMAS M.
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Return of vehicle was easy and fast. Employee was helpful. The 15 ft truck was easy to drive and operated fantastically. Great A/C system!

RUSSELL R.
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Charles was awesome. Will rental again Thanks Russ

DANNY A.
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I had a little bit of difficulty opening the back of the truck because it was a bit sticky where the gasket of the door met the floor. Cleaning it up so that it's easier to open should be easy enough.

Tiana S.
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Customer did not leave a comment.

Jeffrey R.
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Picked up trailer at earliest time of 10 am to find it opened at 830 am. Wasted 2 hours of my day that I needed. Out of the dozen trailers available, he chose the only one that had not been checked in yet so also had to wait on that. Trailer had obviously been jack knifed so we took pictures before leaving since he was unconcerned. On return, a couple reserved a truck that was not available to them. They had to drive to fort worth or take a 10 foot truck. Again, unconcerned with this. I was waiting for my turn so I asked if there might be any down the road. He said no, not on the weekend. After a few more minutes of the couple saying that they received no emails about a location change and that a 10 foot was too small, the attendant said nothing. I finally asked again if they could actually call the other location a mile down the road and they stated they didn't open until 10 am. No looking in the system. No offer of a discount. Nothing. The couple walked out to look at the truck. I took a step forward and said I just need to turn in my trailer. He looked at me and commented on the couple again. when he was done, I asked if I could turn in my trailer or did I have to wait on the couple to come back. I found that rude and arrogant as he stood with his feet crossed while leaning on the cabinet. This location needs some general training as well as some manners and customer service training I won't visit this location again.

Kelvin D.
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I want someone to call me at 503 519-109 to discuss the leak in the trailer that caused the wood chine cabinet to get very wet. If I do not get a call in the next week I will protest the charge with the credit card company and have them reverse the charge. Thank you.

Roger A.
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Customer did not leave a comment.

Cator H.
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Customer did not leave a comment.

Carolyn C.
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Customer did not leave a comment.

Joseph D.
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Can't think of a thing.

John G.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Matthew W.
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Customer did not leave a comment.

Donald W.
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Customer did not leave a comment.

Joe Z.
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Keep up the good work

Pat P.
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They were very helpful.

Scott W.
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Staff was very friendly and made the whole process very easy.

jacob F.
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Keep on Trumpin!

Patrick L.
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Customer did not leave a comment.

Candace C.
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It was a good experience for me , this was the first time renting a U-haul.

Grant W.
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Fast smooth transaction

David H.
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Check in was very difficult and the employee acted like I was bothering him because the online check in was not working for me. When I returned the truck he had a better attitude.

Pamela A.
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Staff is very friendly and helpful.

William B.
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Customer did not leave a comment.

pat R.
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Customer did not leave a comment.

Robin H.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

Max B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Blair T.
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The people were perfect!

MICHAEL M. | Overall Experience |
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Served its purpose

MICHELLE W. | Overall Experience |
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My only negative would be that the lights weren’t all always working (at least one per hallway worked at all times but that wasn’t always enough light) but staff and facility were all great.

JOSHUA S. | Overall Experience |
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Very well kept storage facility. Employees were very friendly and helpful. The only problem I had was, believe, there was a small leak in my unit.

MICHAEL B. | Overall Experience |
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Staff was professional and friendly at all times . It was nice to have the same people to wait on my needs throughout the almost five years . Thank you for being so positive and helpful !

LINDA E. | Overall Experience |
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No comments

MARK W. | Overall Experience |
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Very helpful and convenient for my needs.

No reviews have been submitted for this location.

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