Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

321 reviews

1648 Northwest Pkwy   Azle, TX 76020

(817) 677-4032

Location Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8:30 am - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(817) 677-4032

1648 Northwest Pkwy
Azle, TX 76020

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8:30 am - 2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cheryl E. 
Rating:
5.0

Customer did not leave a comment.

Jospeh C. 
Rating:
3.0

Great professional customer service but the truck has issues with the transmission.

JACQUELINE ANN B. 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
1.0

The trucks oil light came on when ouckung it up. We has to stay stationary for 2 1/2 hours for a serviceman. The truck was a raggedy piece of crap. We literally didn't know if this truck would make it to our location and/or back. It shakes violently, it bogs down, it doesn't want to change gears. We thought the mirrors on the side doors were going to shake off. It was a rough terrible ride and experience. The console is also broke. Awful Uhaul experience!!

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F.  |  Overall Experience 
Rating:
4.0

Loved that this was a 24/7 location. Might add some lights though as it was a pretty dark area.

CANDACE K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

EARNIE W. 
Rating:
2.0

Truck assigned to me was blocked in and we had to call uhaul to get another truck. Spent at least an hour on the phone with them to get a different truck. Had movers waiting on me to load truck so that cost me extra money since couldn't get truck to them

Denise K. 
Rating:
5.0

Staff is friendly and helpful and we had a great experience. We also used their move out recommendation and was very satisfied.

Vikki W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Cindy F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
3.0

Customer did not leave a comment.

Labrisha B. 
Rating:
5.0

We needed last minute storage and Hometown Storage was great to help us find the right storage unit we needed.

krista d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

My original reservaation had been cancelled by UHaul at teh Ft Worth Hwy location that location callled this location to find me a trailer and they made the rental right other than having to go 15 miles out of my wa to pick up and 15 miles back to drop off

EDWARD A. 
Rating:
2.0

Got switched around twice to get the uhaul and then never got a appliance dolly like I needed.also had issues with the phone drop off and pick up with it not accepting pictures. It got old and frustrating sitting there for more then 30 minutes each time

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Cheyna K. 
Rating:
5.0

Customer did not leave a comment.

Belinda S. 
Rating:
4.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

Get your system up to date I had such a hard time getting thus vehicle. Ugh

Christie W. 
Rating:
5.0

Only thing I think they could do is to Stagger their lunch so people could do business during their own lunch. They both go to lunch at the same time and lock the doors for an hour.

RON H. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

The truck was dirty, dirty enough that handling the steering wheel then handling my face left black on my face. The cup holders were full of oily dirt. The truck smelled bad. The truck is very outdated, radio is horrible, hand crank windows no cruise control on a long haul truck is crazy and the gas mileage 8 mpg empty and 6 mpg loaded is totally unacceptable. I have rented several U-hauls before, never had it this bad before. Will never use it again.

SHARLA S. 
Rating:
5.0

Tires were pretty bad .

TOMMY S. 
Rating:
4.0

Customer did not leave a comment.

ZABRINA S. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Location was very friendly and easy to work with no hassle at all I was a bit concerned about the tires on the trailer but it was fine

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR F. 
Rating:
3.0

Customer did not leave a comment.

Jessie S. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Awesome team!

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY ALLEN S. 
Rating:
5.0

A little hard to see, but a part of that is the construction in the area.

VICKI H. 
Rating:
5.0

This facility has always been very kind and helpful both renting vehicles and when using storage there.

WILLIAM S. 
Rating:
4.0

The link to report the pick up expired before I got a chance to finish uploading pictures of a dirty trailer. Make it to NOT expire.

TINA C. 
Rating:
5.0

By far one of the best facilities Ive been to.

Harold R. 
Rating:
3.0

61 pictures of the U-Haul I rented and the driver side mirror was broken I tried to do a walk around with the U-Haul representative and the guy said no you do that yourself

MATTHEW V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Have trucks available.

Denise S. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
3.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

Awesome experience

Thomas S. 
Rating:
5.0

Was very easy to access.

TEDDY S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing. Very courteous and helpful.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

I got charged an extra 45 dollars when I reserved it online. I would like my money back. I was told I had to dispute it with my card company. Would like to know why they can't refund my money if it shows it was charged

nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

LORA V. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

The folks here were exceedingly helpful and friendly. Can't think of any recommendations to improve the great service they provided.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Better verbal training how to put trailor on very rusty hatches

ROGER H. 
Rating:
5.0

Nothing. Everything was great. Very nice people. Explained everything that they were doing.

haylee M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Burned out brake light

Randall S. 
Rating:
5.0

Jennifer & Dennis were very professional & extremely helpful in finding the size truck that fit my need. Thank You both for making my experience so easy & stress free!

Tammie S. 
Rating:
4.0

Customer did not leave a comment.

jamie S. 
Rating:
5.0

Not a thing, all is perfect!

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Everyone was so helpful

kristy S. 
Rating:
2.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
1.0

The staff was excellent and extremely helpful. The truck parking area (especially at night) and check in were unacceptable.

Loren L. 
Rating:
5.0

Customer did not leave a comment.

angela R. 
Rating:
5.0

Everything was great!

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Patrik K. 
Rating:
5.0

Hope they find the key and lighter that was left in the truck and maybe find the owner.

Joseph J. 
Rating:
5.0

Can't think of a thing!! Great customer service.

Linda S. 
Rating:
1.0

Remove Hometown from your listing

Eddie S. 
Rating:
5.0

N/A---No improvement needed ?? % satisfaction all the time......

RICARDO H. 
Rating:
5.0

We had to drop it off on a Sunday and left the key and the contract in the orange box as they asked. No issues.

Greggory V. 
Rating:
2.0

Customer did not leave a comment.

debra R. 
Rating:
5.0

Great people to deal with and very clean product to use. Good deal.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JOAN T. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Bobbie A. 
Rating:
5.0

Staff were efficient and courteous. Equipment was in good shape and worked well.

ken M. 
Rating:
5.0

Very nice staff. Very helpful.

Edward P.  |  Reservation 
Rating:
5.0

Very nice and very helpful

CHARLES Z. 
Rating:
5.0

Customer did not leave a comment.

Clayton W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE CORY N. 
Rating:
4.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Crafton P. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

The woman who helped me was very nice and respectful. When she found out that I was a veteran she thanked me for my service, which is very humbling. She was a very good representative of your company.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

talita C. 
Rating:
1.0

Very disappointed I rented well in advance . The appliance dolly rented was not in my truck. I had to drive 1 hour out of way to buy one at Lowes for 119.00 . I have asked over and over for someone to contact me, and I have heard nothing from anyone

George R. 
Rating:
3.0

In the email confirming my reservation 24 hours before my pick up time it stated my reservation was garunteed. Within 7 hours of my pick up time my “garunteed” reservation was changed to a lovation 10-15 miles from my original pick up location. I was not provided with the 26' truck I reserved, instead i recoeved a 20' truck. I will not be recommending uhaul to anyone and will not use this company again.

Daniel G. 
Rating:
5.0

Dropping off the trailer was a breeze. In and out in no time. Thanks U-Haul

Scott S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Cheri M. 
Rating:
5.0

Customer did not leave a comment.

ray H. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

Chelesea W. 
Rating:
3.0

I would of rated it higher but the gentleman we rented from was chewing tobacco and spitting in plastic bottle on his desk. It was nearly full and was absolutely gross. I have nothing against a person's right to treat a nicotine addiction, but for goodness sake when you're dealing with the public try and be a little more discreet.

Joe R. 
Rating:
5.0

Staff was extremely friendly knowledgeable! Unit was clean and convenient. Thanks!

SHERI L.  |  First Impressions 
No reviews have been submitted for this location.

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