Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

466 reviews

1648 Northwest Pkwy   Azle, TX 76020

(817) 677-4032

Office Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8:30 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(817) 677-4032

1648 Northwest Pkwy
Azle, TX 76020

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8:30 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

It seems bad business practice to inform and charge customer that the truck was dropped off at wrong location over a month after being rented. We should have been informed this was not a proper location at the time of drop off, or some time shortly after, not over a month later! This is not the first time using U-Haul and having surprise charges afterwords. This will more than likely be our last time using U-Haul.

Steven T 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Customer did not leave a comment.

Tammy H 
Rating:
5.0

Customer did not leave a comment.

Rachelle P 
Rating:
5.0

Customer did not leave a comment.

Joshua W 
Rating:
5.0

Customer did not leave a comment.

AZLE I 
Rating:
5.0

Customer did not leave a comment.

AZLE I 
Rating:
5.0

Customer did not leave a comment.

CHARLES M 
Rating:
5.0

Easy access, friendly staff, close to my house. Also rented a trailer, good price.

Freddy S  |  Overall Experience 
Rating:
5.0

Great. No issues.

Doyle S 
Rating:
5.0

Everything went well

Doyle S 
Rating:
5.0

Customer did not leave a comment.

Brandon S 
Rating:
5.0

Customer did not leave a comment.

Nathan R 
Rating:
4.0

Customer did not leave a comment.

steven l 
Rating:
4.0

It would be helpful to always have at least 1/4 tank of fuel when renting.

SHARON M 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
3.0

Nice people but not really helpful.

Mike S 
Rating:
5.0

Extremely helpful and friendly staff

DAVID L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAGGIE C  |  Overall Experience 
Rating:
5.0

Nothing

WILLIAM A 
Rating:
4.0

Customer did not leave a comment.

George P 
Rating:
5.0

Great easy experience

Aubrey T 
Rating:
5.0

Customer did not leave a comment.

Raymond B 
Rating:
5.0

Customer did not leave a comment.

PATRICK K 
Rating:
5.0

Joe was very helpful and everything went smooth and I would definitely recommend and use them again.

scott W 
Rating:
5.0

Customer did not leave a comment.

Jazmine P 
Rating:
5.0

Customer did not leave a comment.

Torie T 
Rating:
4.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Paula T 
Rating:
4.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

Jaron P 
Rating:
5.0

Customer did not leave a comment.

Fallon F 
Rating:
5.0

The staff was friendly, helpful with explanations on how to use the equipment and easy to work with.

Phil D 
Rating:
5.0

Customer did not leave a comment.

Marshal O 
Rating:
5.0

Very professional peeps at hometown

Joseph P 
Rating:
4.0

See comments above.

Mary a 
Rating:
5.0

Very nice employees.

ANDREA Y 
Rating:
2.0

Took over an hour to pick up my truck. The wrong key was in lock box, and though everyone was polite and nice , the process of getting the keys gave us a late start on our move.

Robert C 
Rating:
1.0

All the additional moving Equipment I had requested was missing from truck. It made the moving process extremely difficult. The place was not well built nor it was

Victor P 
Rating:
5.0

Great experience picking up

Rodolfo T 
Rating:
4.0

Was closed for lunch. Spoke to the lady over the phone didn’t have any issues to my knowledge.

wade r 
Rating:
5.0

You guys have been awesome! We have appreciate your services for many years and would highly recommend you! Thank you! 😊

FRANK D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry S 
Rating:
5.0

Customer did not leave a comment.

Quent H 
Rating:
5.0

nothing they were great

Jim L 
Rating:
5.0

Customer did not leave a comment.

Wiley Y 
Rating:
5.0

I think this location was well organized and perfect for what I needed. 10 out 10 service

DAVID C 
Rating:
5.0

Customer did not leave a comment.

Zev H 
Rating:
5.0

Only issue we had was that the initial fuel measurement wasn't checked and if it weren't for me taking a picture of the fuel gauge, we would have been charged a half tank of fuel.

Cody S 
Rating:
5.0

Excellent transaction. Everything went well with no problems.

Quent H 
Rating:
4.0

Customer did not leave a comment.

Jeannette T 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

Customer did not leave a comment.

Stanley N 
Rating:
5.0

Joe at hometown storage is awesome!!

ryan S 
Rating:
5.0

The process of renting was quick and easy and Joe was amazing. Thanks, He made it so easy for renting and return.

karen w 
Rating:
3.0

Customer did not leave a comment.

Barbara o 
Rating:
5.0

Great service! Easy pick up & drop off.

Raymond W 
Rating:
5.0

Personnel were extremely kind and nice and helpful. We would highly recommend this location.

James C 
Rating:
5.0

I have been using this facility for several years and I have NEVER been dissatisfied in any way, form or fashion. The staff have ALWAYS been very friendly and willing to help any time they were needed. I would recommend this facility location any time to anyone!

LANDON M  |  Overall Experience 
Rating:
4.0

The location and staff were very friendly and helpful. The truck was clean however the steering was very loose and not the easiest to drive.

Tara J 
Rating:
5.0

Joe was quick and helpful and I had a great experience. Thank you!

Courtney C  |  Overall Experience 
Rating:
5.0

Drop was smooth, fast and professional. Well laid out lot for pick up and drop off.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

Donnie G 
Rating:
5.0

Only gripe is the massive pot hole in the drive way

DAvid L 
Rating:
4.0

When you’re late dropping the truck by 3 hrs and the charge on my paperwork shows 20$ but you guys charged me for another day of rental an additional fees as well, so that needs to be address

Timothy A 
Rating:
5.0

Xxxxxx

Steven W 
Rating:
4.0

Customer did not leave a comment.

Kyle G 
Rating:
5.0

My experience was extrodnary love the atmosphere and love the people

Joseph P 
Rating:
5.0

Customer did not leave a comment.

Bobbi S 
Rating:
5.0

Nothing. Whole process was very easy and the staff at location were very friendly and pleasant. Would rent from them again.

Jim N 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
1.0

Customer did not leave a comment.

Jonathan l 
Rating:
5.0

Customer did not leave a comment.

krysten g  |  Overall Experience 
Rating:
5.0

Fast pleasant service. Thank you for making our move a success.

Paul B 
Rating:
3.0

Fist dolly gad broken light assembly. Gad to go back and get another one.

Jessie S 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

We had this storage unit for some time. We never had any issues of any kind. When vacating the unit they were great about it taking a few days extra into the next month partially due to bad weather & partially due to my situation.

JOSEPH A  |  Overall Experience 
Rating:
5.0

Very pleased with this location's customer service

Camillo G 
Rating:
5.0

Customer did not leave a comment.

Kaylee M 
Rating:
5.0

Customer did not leave a comment.

Juan M 
Rating:
5.0

Customer did not leave a comment.

Jon S 
Rating:
5.0

I really have no recommendations to give. The service met all of our needs and was great. The staff when picking it up was very helpful and responsive.

Tommy T 
Rating:
5.0

Customer did not leave a comment.

JOE D 
Rating:
5.0

Fast and efficient. Staff was helpful and courteous.

John J 
Rating:
5.0

Customer did not leave a comment.

Katherine H 
Rating:
5.0

Customer did not leave a comment.

ROCKY L 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
4.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Lisa D  |  Overall Experience 
Rating:
5.0

Awesome customer service. Always helpful.

Sharon M 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Let people know you must be close to the truck to sign in. We ended up waiting until y’all opened to get help after spending 30 minutes trying to figure it out. Thank you

Kimla J 
Rating:
5.0

Jennifer was awesome! She was very friendly and helpful. Got us quickly on our way.

Rita T 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Staff here is amazing. Great job every time and they really care.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Sarah W 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
5.0

Customer did not leave a comment.

Wendy J  |  Overall Experience 
Rating:
5.0

Customer service at this location was the best I have ever experienced at Uhaul. This person went above and beyond to help me find the right equipment and was the nicest person!

Jason G 
Rating:
1.0

Stop allowing self storage facilities rent your products. The truck was blowing engine oil everywhere, smelled like cigarettes and was filthy

Tracy B 
Rating:
5.0

Very good people

arthur b 
Rating:
5.0

Customer did not leave a comment.

Brett L 
Rating:
5.0

Customer did not leave a comment.

Edward F 
Rating:
5.0

Can't think of anything.

John D 
Rating:
4.0

Customer did not leave a comment.

Ryan R 
Rating:
5.0

Friendly. Answers phone. Awesome./

Gary H 
Rating:
5.0

We received EXCELLENT SERVICE! Jennifer and Joe were both very friendly, very helpful and very accommodating. We couldn't have asked for better service.

Guadalupe G 
Rating:
5.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT F  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful and we had a great experience. We also used their move out recommendation and was very satisfied.

Vikki W  |  Overall Experience 
Rating:
5.0

We needed last minute storage and Hometown Storage was great to help us find the right storage unit we needed.

krista d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P  |  Overall Experience 
Rating:
5.0

Jennifer has taken very good care of us for the last 5 years.

CANDI B  |  Overall Experience 
Rating:
5.0

This storage facility is awesome and very helpful! This husband and wife team are very friendly and made things very easy for us!! We will use them again if we ever need to and highly recommend this place!!!

Melinda H  |  Overall Experience 
Rating:
5.0

The gate hours posted were 6 am to 10 pm and while this was mostly adequate it could be extended.

John H  |  Overall Experience 
Rating:
5.0

Thank you greatly for your storage.we are totally satisfied and will be back when needed

rhonda r  |  Overall Experience 
Rating:
5.0

I rented for a year and moved out recently and I never had any problems

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S  |  Overall Experience 
Rating:
5.0

I had my storage unit for a year and always were pleased with the condition of my unit and the customer service.

LANE F  |  Overall Experience 
Rating:
5.0

I had a small unit here for a few years, and never had an issue. The staff was friendly and helpful, both move in and move out was easy an hassle free.

MANDI H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BECKY M  |  Overall Experience 
Rating:
5.0

The employees were wonderful, helped when need. There was an incident where someone broke into multiple storage units but they made it a point to call that same morning they found out and helped me to make sure all of my belongings were there.

Victoria D  |  Overall Experience 
Rating:
5.0

I told them on 12/4/2020 that I was moving out of the storage unit. They employees continued to harass me everyday about my unit. I will not ever recommend your storage units to anyone

Kristen P  |  Overall Experience 
Rating:
5.0

Very nice staff. Very helpful.

Edward P  |  Reservation 
Rating:
5.0

Excellent location, clean facility, super-friendly, knowledgeable staff, no-hassle rental, definitely recommend

leisa e  |  Reservation 
Rating:
5.0

It was great the people was great too

walter l  |  Overall Experience 
Rating:
1.0

Re asked if the door be check Out there is a giant hole in the road going to R storage unit that has never been fixed

JOHN E  |  Overall Experience 
Rating:
5.0

Well managed

KENNY B  |  Overall Experience 
Rating:
5.0

Prorating need to be an option. Like from the 1st to the 15th cost half of a month rental. From the 16th to the end of the month cost would also cost a half of a month rental. Thank you for helping us

TERRY V  |  Overall Experience 
Rating:
5.0

Great storage facility it was clean and well maintained. Friendly staff. I would use them again.

Jennifer S  |  Overall Experience 
Rating:
5.0

👍🏽

JUSTYSS E  |  Overall Experience 
Rating:
5.0

Great staff!! They were very helpful and willing to work with you if any issue came up. Definitely would come back when needed.

AUCENSIO M  |  Overall Experience 
Rating:
5.0

Great location and friendly/helpful staff

Jeffrey B  |  Reservation 
Rating:
4.0

Very nice office staff. Storage unit was clean and easy to get in and out of.

Privacy R  |  First Impressions 
Rating:
5.0

The staff here is great! They worked to make sure that I got the storage I needed and helped me save money. I recommend AAA Hometown Storage in Azle!

Privacy R  |  First Impressions 
Rating:
5.0

Staff was extremely friendly knowledgeable! Unit was clean and convenient. Thanks!

SHERI L  |  First Impressions 
Rating:
3.0

Ok

Privacy R  |  First Impressions 
Rating:
5.0

They were very friendly!!!

Privacy R  |  First Impressions 
Rating:
4.0

People were very nice. Place was clean. Easy to find.

Privacy R  |  First Impressions 
Rating:
3.0

Very friendly! Unit is very small, but she warned me it was, and it meets my needs. Be aware of extra fees other than the monthly charge but that is with ANY storage unit. I am pleased overall.

Privacy R  |  First Impressions 
Rating:
2.0

It was a cock of crap that I was charged 3 times the amount for a unit once I got to the facility

Privacy R  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Privacy R  |  First Impressions 
Rating:
5.0

Excellent customer service. Very helpful and honest.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

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