Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

336 reviews

1648 Northwest Pkwy   Azle, TX 76020

(817) 677-4032

Location Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8:30 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(817) 677-4032

1648 Northwest Pkwy
Azle, TX 76020

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8:30 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great so just complaints. We loved Jennifer that runs the one in Azle Tx.

Cassandra Z. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Nothing to improve. This U-Haul location was great!

Samantha D. 
Rating:
5.0

Great!

john D. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

Alice G. 
Rating:
5.0

Customer did not leave a comment.

Stanley L. 
Rating:
5.0

Nothing. Everything was exceptional.

Vincent S. 
Rating:
5.0

Great staff!

chris M. 
Rating:
5.0

Customer did not leave a comment.

donna B. 
Rating:
5.0

I was in and out of there in 15 minutes. They were fast and friendly. 10/10

JOHN L. 
Rating:
5.0

My experience with Hometown storage was great. The staff was nice and the service was excellent and I will be back when I need this service again.

RANDALL P. 
Rating:
5.0

Nothing that i can see. The process was easy and quick to pick up and return the item rented. Staff was amazingly nice and professional!!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl E. 
Rating:
5.0

Customer did not leave a comment.

Jospeh C. 
Rating:
3.0

Great professional customer service but the truck has issues with the transmission.

JACQUELINE ANN B. 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
1.0

The trucks oil light came on when ouckung it up. We has to stay stationary for 2 1/2 hours for a serviceman. The truck was a raggedy piece of crap. We literally didn't know if this truck would make it to our location and/or back. It shakes violently, it bogs down, it doesn't want to change gears. We thought the mirrors on the side doors were going to shake off. It was a rough terrible ride and experience. The console is also broke. Awful Uhaul experience!!

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F.  |  Overall Experience 
Rating:
4.0

Loved that this was a 24/7 location. Might add some lights though as it was a pretty dark area.

CANDACE K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

EARNIE W. 
Rating:
2.0

Truck assigned to me was blocked in and we had to call uhaul to get another truck. Spent at least an hour on the phone with them to get a different truck. Had movers waiting on me to load truck so that cost me extra money since couldn't get truck to them

Denise K. 
Rating:
5.0

Staff is friendly and helpful and we had a great experience. We also used their move out recommendation and was very satisfied.

Vikki W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Cindy F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
3.0

Customer did not leave a comment.

Labrisha B. 
Rating:
5.0

We needed last minute storage and Hometown Storage was great to help us find the right storage unit we needed.

krista d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

My original reservaation had been cancelled by UHaul at teh Ft Worth Hwy location that location callled this location to find me a trailer and they made the rental right other than having to go 15 miles out of my wa to pick up and 15 miles back to drop off

EDWARD A. 
Rating:
2.0

Got switched around twice to get the uhaul and then never got a appliance dolly like I needed.also had issues with the phone drop off and pick up with it not accepting pictures. It got old and frustrating sitting there for more then 30 minutes each time

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Cheyna K. 
Rating:
5.0

Customer did not leave a comment.

Belinda S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

Get your system up to date I had such a hard time getting thus vehicle. Ugh

Christie W. 
Rating:
5.0

Only thing I think they could do is to Stagger their lunch so people could do business during their own lunch. They both go to lunch at the same time and lock the doors for an hour.

RON H. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Jennifer has taken very good care of us for the last 5 years.

CANDI B.  |  Overall Experience 
Rating:
3.0

The truck was dirty, dirty enough that handling the steering wheel then handling my face left black on my face. The cup holders were full of oily dirt. The truck smelled bad. The truck is very outdated, radio is horrible, hand crank windows no cruise control on a long haul truck is crazy and the gas mileage 8 mpg empty and 6 mpg loaded is totally unacceptable. I have rented several U-hauls before, never had it this bad before. Will never use it again.

SHARLA S. 
Rating:
5.0

Tires were pretty bad .

TOMMY S. 
Rating:
5.0

This storage facility is awesome and very helpful! This husband and wife team are very friendly and made things very easy for us!! We will use them again if we ever need to and highly recommend this place!!!

Melinda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZABRINA S. 
Rating:
5.0

The gate hours posted were 6 am to 10 pm and while this was mostly adequate it could be extended.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Thank you greatly for your storage.we are totally satisfied and will be back when needed

rhonda r.  |  Overall Experience 
Rating:
5.0

I rented for a year and moved out recently and I never had any problems

Michael M.  |  Overall Experience 
Rating:
5.0

Location was very friendly and easy to work with no hassle at all I was a bit concerned about the tires on the trailer but it was fine

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessie S. 
Rating:
5.0

I had my storage unit for a year and always were pleased with the condition of my unit and the customer service.

LANE F.  |  Overall Experience 
Rating:
5.0

I had a small unit here for a few years, and never had an issue. The staff was friendly and helpful, both move in and move out was easy an hassle free.

MANDI H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BECKY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Awesome team!

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY ALLEN S. 
Rating:
5.0

A little hard to see, but a part of that is the construction in the area.

VICKI H. 
Rating:
5.0

This facility has always been very kind and helpful both renting vehicles and when using storage there.

WILLIAM S. 
Rating:
4.0

The link to report the pick up expired before I got a chance to finish uploading pictures of a dirty trailer. Make it to NOT expire.

TINA C. 
Rating:
5.0

The employees were wonderful, helped when need. There was an incident where someone broke into multiple storage units but they made it a point to call that same morning they found out and helped me to make sure all of my belongings were there.

Victoria D.  |  Overall Experience 
Rating:
5.0

By far one of the best facilities Ive been to.

Harold R. 
Rating:
3.0

61 pictures of the U-Haul I rented and the driver side mirror was broken I tried to do a walk around with the U-Haul representative and the guy said no you do that yourself

MATTHEW V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Have trucks available.

Denise S. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
3.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

I told them on 12/4/2020 that I was moving out of the storage unit. They employees continued to harass me everyday about my unit. I will not ever recommend your storage units to anyone

Kristen P.  |  Overall Experience 
Rating:
5.0

Awesome experience

Thomas S. 
Rating:
5.0

Was very easy to access.

TEDDY S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing. Very courteous and helpful.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

I got charged an extra 45 dollars when I reserved it online. I would like my money back. I was told I had to dispute it with my card company. Would like to know why they can't refund my money if it shows it was charged

nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

LORA V. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

The folks here were exceedingly helpful and friendly. Can't think of any recommendations to improve the great service they provided.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Better verbal training how to put trailor on very rusty hatches

ROGER H. 
Rating:
5.0

Nothing. Everything was great. Very nice people. Explained everything that they were doing.

haylee M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Burned out brake light

Randall S. 
Rating:
5.0

Jennifer & Dennis were very professional & extremely helpful in finding the size truck that fit my need. Thank You both for making my experience so easy & stress free!

Tammie S. 
Rating:
4.0

Customer did not leave a comment.

jamie S. 
Rating:
5.0

Not a thing, all is perfect!

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Everyone was so helpful

kristy S. 
Rating:
2.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
1.0

The staff was excellent and extremely helpful. The truck parking area (especially at night) and check in were unacceptable.

Loren L. 
Rating:
5.0

Customer did not leave a comment.

angela R. 
Rating:
5.0

Everything was great!

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Patrik K. 
Rating:
5.0

Hope they find the key and lighter that was left in the truck and maybe find the owner.

Joseph J. 
Rating:
5.0

Can't think of a thing!! Great customer service.

Linda S. 
Rating:
1.0

Remove Hometown from your listing

Eddie S. 
Rating:
5.0

N/A---No improvement needed ?? % satisfaction all the time......

RICARDO H. 
Rating:
5.0

We had to drop it off on a Sunday and left the key and the contract in the orange box as they asked. No issues.

Greggory V. 
Rating:
2.0

Customer did not leave a comment.

debra R. 
Rating:
5.0

Great people to deal with and very clean product to use. Good deal.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JOAN T. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Bobbie A. 
Rating:
5.0

Staff were efficient and courteous. Equipment was in good shape and worked well.

ken M. 
Rating:
5.0

Very nice staff. Very helpful.

Edward P.  |  Reservation 
Rating:
5.0

Very nice and very helpful

CHARLES Z. 
Rating:
5.0

Customer did not leave a comment.

Clayton W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE CORY N. 
Rating:
5.0

Excellent location, clean facility, super-friendly, knowledgeable staff, no-hassle rental, definitely recommend

leisa e.  |  Reservation 
Rating:
5.0

It was great the people was great too

walter l.  |  Overall Experience 
Rating:
1.0

Re asked if the door be check Out there is a giant hole in the road going to R storage unit that has never been fixed

JOHN E.  |  Overall Experience 
Rating:
5.0

Well managed

KENNY B.  |  Overall Experience 
Rating:
5.0

Prorating need to be an option. Like from the 1st to the 15th cost half of a month rental. From the 16th to the end of the month cost would also cost a half of a month rental. Thank you for helping us

TERRY V.  |  Overall Experience 
Rating:
5.0

Great storage facility it was clean and well maintained. Friendly staff. I would use them again.

Jennifer S.  |  Overall Experience 
Rating:
5.0

👍🏽

JUSTYSS E.  |  Overall Experience 
Rating:
5.0

Great staff!! They were very helpful and willing to work with you if any issue came up. Definitely would come back when needed.

AUCENSIO M.  |  Overall Experience 
Rating:
5.0

Great location and friendly/helpful staff

Jeffrey B.  |  Reservation 
Rating:
4.0

Very nice office staff. Storage unit was clean and easy to get in and out of.

Privacy R.  |  First Impressions 
Rating:
5.0

The staff here is great! They worked to make sure that I got the storage I needed and helped me save money. I recommend AAA Hometown Storage in Azle!

Privacy R.  |  First Impressions 
Rating:
5.0

Staff was extremely friendly knowledgeable! Unit was clean and convenient. Thanks!

SHERI L.  |  First Impressions 
Rating:
3.0

Ok

Privacy R.  |  First Impressions 
Rating:
5.0

They were very friendly!!!

Privacy R.  |  First Impressions 
Rating:
4.0

People were very nice. Place was clean. Easy to find.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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