Great customer service and assistance.
PERRY L
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy process!
Robb PGreat experience!
NATHANIAL CVery friendly and helpful staff!
Brian GCustomer service was very professional! I highly recommend this location if someone is close to the area.
SHANTA CAdded a day to my rental. The guy rents out the truck we rented, all the while there were 4 other 26 footers available. Couldn’t get the truck back by 10am to satisfy the double booking, and basically was charged $300 for 2 days of usage and driving 12 miles Piss poor management
JOSHUA GPlace was closed . Did return on the ap
THOMAS ROnly one associate working that day. Made for a slow check in.
JAMES SJoe was really good and helpful. He was very knowledgeable. Not like other uhauls I've been to like the one on alter mere. I'll be back to this one.
ernest mAvailability and friendly service, highly recommend this location, thank you
TIM AYour Customer Service or online needs to state, that U-Haul only does cards for payments. Credit cards or Bank cards.
KIM TOver charged us
MARK JGreat customer service by staff. Have rented 3 times and have one more reservation.
LOUIS LDon't know of anything.
JOHN DJoe was a great guy and so very kind and helpful! I truly appreciated his effort and help on my behalf. Thank you Joe!
ADAM MNothing. My experience was seem-less and efficient. Great team.
MARSHALL BThe difficulty was that the original location was closed, adding 3 hours to my pick up time. Always Supersave at 11175 Farm to Market Rd 730 N, Azle, TX 76020 was supposed to be open at 9am but locked at 9:30 when I arrived with no one answering their phone. Thankfully, Hometown Storage was a much better experience.
GLENN BTell me to fill out my online stuff at the location
ANNA BVery helpful
RICKIE BFast and convenient
LAWRENCE SThis trailer isn’t really able to carry a 2023 Corvette. Damage was done to the underside of my car. On the flip side, the people who I dealt with were AMAZING. They stayed 30 minutes after closing time to help me hook up this trailer. And then helped me unload my car upon return. I don’t remember the guys name but he went above and beyond.
GREGORY DContinue the good work and service
JOHN SEasy easy love the customer service
JULIE PJoe was very helpful and respectful which is rare in a young person these days Thank you
Carlotta Bnothing everything was fast and friendly
DENNIS ASuch personable and helpful people at this location, made me feel like my business mattered to them.
JOE LHIGHLY RECOMMENDED UHAUL STATION ! , THE ATTENDANT helped ME HOOK UP and even helped me change the ball size on my hitch ,and was very professional and courteous . I give this FIVE STARS !
MAX AThank you Ms. Jennifer and Mr. Joseph. Best and fastest customer service I’ve had at U-Haul service location. Thank you, Jeffery COLE
JEFFERY CUsually have what I need and are conveniently located -
BENNETT HTerrific customer service, easy to get a quote, sign up and drive off! Truck had great AC, was a comfortable ride and no issues! Highly recommend! A+++
RONALD LSimple office, staff room gave direct answers,
REBECCA NEasy drop off.
Anthony PThis location had alrways been helpful and very nice to work with. We have rented from this location before.
DREMA CThe contract needs to have the ability to be modified. That is something U-Haul should review and change in their policies
Chris MThe guy seemed really distracted and off, It was not clearly marked were to park the U-Haul etc
Sandy DEasiest drop off ever. Great experience.
Kimberly PGreat customer service
Lawrence SNothing needs to improve! I had an amazing experience all around
Kristine BAssociate was very friendly and helpful.
Michael SIt seems bad business practice to inform and charge customer that the truck was dropped off at wrong location over a month after being rented. We should have been informed this was not a proper location at the time of drop off, or some time shortly after, not over a month later! This is not the first time using U-Haul and having surprise charges afterwords. This will more than likely be our last time using U-Haul.
Steven TEasy access, friendly staff, close to my house. Also rented a trailer, good price.
Freddy S | Overall ExperienceGreat. No issues.
Doyle SEverything went well
Doyle SIt would be helpful to always have at least 1/4 tank of fuel when renting.
SHARON MNice people but not really helpful.
Mike SExtremely helpful and friendly staff
DAVID L | Overall ExperienceNothing
WILLIAM AGreat easy experience
Aubrey TJoe was very helpful and everything went smooth and I would definitely recommend and use them again.
scott WYou guys have been awesome! We have appreciate your services for many years and would highly recommend you! Thank you! 😊
FRANK D | Overall ExperienceI have been using this facility for several years and I have NEVER been dissatisfied in any way, form or fashion. The staff have ALWAYS been very friendly and willing to help any time they were needed. I would recommend this facility location any time to anyone!
LANDON M | Overall ExperienceJoe was quick and helpful and I had a great experience. Thank you!
Courtney C | Overall ExperienceWe had this storage unit for some time. We never had any issues of any kind. When vacating the unit they were great about it taking a few days extra into the next month partially due to bad weather & partially due to my situation.
JOSEPH A | Overall ExperienceStaff is friendly and helpful and we had a great experience. We also used their move out recommendation and was very satisfied.
Vikki W | Overall ExperienceWe needed last minute storage and Hometown Storage was great to help us find the right storage unit we needed.
krista d | Overall ExperienceJennifer has taken very good care of us for the last 5 years.
CANDI B | Overall ExperienceThis storage facility is awesome and very helpful! This husband and wife team are very friendly and made things very easy for us!! We will use them again if we ever need to and highly recommend this place!!!
Melinda H | Overall ExperienceThe gate hours posted were 6 am to 10 pm and while this was mostly adequate it could be extended.
John H | Overall ExperienceThank you greatly for your storage.we are totally satisfied and will be back when needed
rhonda r | Overall ExperienceI rented for a year and moved out recently and I never had any problems
Michael M | Overall ExperienceI had my storage unit for a year and always were pleased with the condition of my unit and the customer service.
LANE F | Overall ExperienceI had a small unit here for a few years, and never had an issue. The staff was friendly and helpful, both move in and move out was easy an hassle free.
MANDI H | Overall ExperienceThe employees were wonderful, helped when need. There was an incident where someone broke into multiple storage units but they made it a point to call that same morning they found out and helped me to make sure all of my belongings were there.
Victoria D | Overall ExperienceI told them on 12/4/2020 that I was moving out of the storage unit. They employees continued to harass me everyday about my unit. I will not ever recommend your storage units to anyone
Kristen P | Overall ExperienceVery nice staff. Very helpful.
Edward P | ReservationExcellent location, clean facility, super-friendly, knowledgeable staff, no-hassle rental, definitely recommend
leisa e | ReservationIt was great the people was great too
walter l | Overall ExperienceRe asked if the door be check Out there is a giant hole in the road going to R storage unit that has never been fixed
JOHN E | Overall ExperienceWell managed
KENNY B | Overall ExperienceProrating need to be an option. Like from the 1st to the 15th cost half of a month rental. From the 16th to the end of the month cost would also cost a half of a month rental. Thank you for helping us
TERRY V | Overall ExperienceGreat storage facility it was clean and well maintained. Friendly staff. I would use them again.
Jennifer S | Overall Experience👍🏽
JUSTYSS E | Overall ExperienceGreat staff!! They were very helpful and willing to work with you if any issue came up. Definitely would come back when needed.
AUCENSIO M | Overall ExperienceGreat location and friendly/helpful staff
Jeffrey B | ReservationVery nice office staff. Storage unit was clean and easy to get in and out of.
Privacy R | First ImpressionsThe staff here is great! They worked to make sure that I got the storage I needed and helped me save money. I recommend AAA Hometown Storage in Azle!
Privacy R | First ImpressionsStaff was extremely friendly knowledgeable! Unit was clean and convenient. Thanks!
SHERI L | First ImpressionsOk
Privacy R | First ImpressionsThey were very friendly!!!
Privacy R | First ImpressionsPeople were very nice. Place was clean. Easy to find.
Privacy R | First Impressions