Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Clear signs and people who are actually present

Rating:

5.0

Very helpful location!

Rating:

1.0

The truck was clean but he said it wasn't that he would charge me $25.00 to clean it out and then he called my husband lazy because he didn't want to go and get a broom to sweep something that wasn't dirty

Rating:

1.0

The light on the on driver side did not have a tail light the blinker and the brake light works, but on the passenger side that the tail that worked, but they brake lot or the blinker lot did not work. We had to drive a 6 Hour we could not exchange it because the place was already closed. I had made the reservation for Saturday morning. He called me on Friday and told me I had to be there before 12 o’clock to pick it up. He rushed us out. The door did not test any of the lots did not make sure anything worked. It was very ridiculous and I will not be using them again. This cost way too much money to not at work properly.

Rating:

3.0

The manager was very rude and yelled at me because I asked why he charged my card for 134.00 and then charged me 51.00 dollars when I returned the truck. So I was a little disappointed because I didn’t get a straight answer.

Rating:

3.0

Truck was beat up, no muffler

Rating:

5.0

Very fast drop off, very polite and helpful owner. The place looks organized and clean.

Rating:

3.0

The shack that their office was located in was dirty with cob webs and clutter everywhere with 1 chair for customers to sit in with an air conditioner that had black mold growing in it. The man who was running it was short on answering questions and could care less if I came in under the guesstimated mile where I felt I should of had a refund for miles NOT used. There again I wouldn't recommend uhaul to my dog for a rental truck.

Rating:

5.0

The guy was very helpful. Helped me find the equipment and hooked it up for me. Sure did appreciate him!

Rating:

4.0

NOTE: IF YOU USE CASH OR A PREPAID-TYPE CARD (like Cash App, PayPal, Regions Now, or any of the preloaded cards) they WILL CHARGE YOU A $48 FEE!! Use a DEBIT CARD ONLY attached to a bank account. The owner didn’t tell us this until we had already inserted the card. Luckily, it didn’t go through since his PC froze. so instead of using Cash App, we put the money back in the bank account so we wouldn’t be charged extra!! Originally rented the 10’ truck, but all they had at the time was a 20’, which we’re grateful for considering we couldn’t have hauled everything in the smaller one. We thought we could fit everything in the smaller one, but we quickly discovered it wouldn’t have happened. Truck was clean and easy to drive. It was a slightly newer truck, only had 21k miles on it, good AC, but I didn’t run it often considering it affects the MPG. It wanted to idle a tad high and acted like it struggled a bit when I first got going, but then I realized about a minute in that it was automatically on the tow/haul mode on startup. Keep this in mind. Turned that off and it was good until we loaded up. Turned on tow/haul and did just fine. Stay a little below the speed limit and be easy on the accelerator and you’ll get decent mileage. Overall a pretty good experience!

Rating:

5.0

Evan was a nice guy

Rating:

3.0

I originally reserved to pickup in McKenzie. Immediately after my reservation, I got a call from a lady saying that my location was moved to Huntingdon and that they would give me a lower fuel rate, I indeed did not get a lower rate. Pretty disappointed in that, as I had to drive 20 minutes to get the U-Haul rather than 5 minutes down the road.

Rating:

2.0

The attendant seems to have alot if social anxiety and potentially a lack if awareness how their words actions cone across. I meet with the attendant earlier in the week and picked up on these potentially poor soft skills and this morning chose to use the mobile app. Which seemed to frustrate this individual as he went so far to say he hadn't done a transaction OK that manner. It was an extremely uncomfortable situation both in how the transaction was reprocessed. I left with the intent to keep the truck for 12 hours but the attendant seemed irrigated and told me I was lucky cause he had someone wanting it tomorrow morning. Horrible customer experience unnerving.

Rating:

5.0

My original pickup point didn’t have the truck! The two people there had a very loud and obnoxious discussion about why the truck wasn’t there, very unprofessional! A reservation was made 3-4 days prior to needing the truck and it wasn’t there. I ended up having to drive an extra 40 miles round trip. That site was well run. I still ended up paying for the extra miles at $1.00/ mile.

Rating:

5.0

The customer service at hometown storage (036357) is top notch amazing. Super friendly and helpful. I would highly recommend this location to anyone.

Rating:

4.0

Everything was good with my experience at this location. My only complaint is the 20 dollar fee for returning the truck after hours. Read the fine print on your contact.

Rating:

5.0

After the drop off they took to much out of my account

Rating:

5.0

Nothing

Rating:

5.0

Great service

Rating:

3.0

You really need to get your uhaul app to work. I prefer dealing with someone behind a counter. I will not rent again if I can't have someone behind the counter.

Rating:

4.0

Air conditioner did not work in the truck (ninety-four degrees in Texas), bearings went out on the left forward axel of trailer, wheel locked up, trailer caught on fire, no fire extinguisher in the truck, had to call 911. Sat on the side of the road for 7 hours waiting on roadside service. Waited on crew to transfer furniture to new trailer for 3 hours. Spent nine hours total waiting on assistance from U-Haul. Lights on the new trailer didn't work, so I had to pull off the road and repair the trailer lights with my pocket knife. Was told I had an additional day to return the truck and trailer upon completion of the trip. When I returned the truck and trailer, I called and asked to return to a closer location. Was given authorization to return the truck to closer location and received a text message verifying authorization. When I turned the truck and trailer in U-Haul informed me I was turning in the truck a day late, at the wrong location and would be charged an additional fee. Showed the text giving me authorization from U-Haul to turn the truck in a day late at a closer location and was told they would "take care of it." Later I received and email stating there would be "NO CHARGE" for the truck or the trailer. Well...I received my VISA bill last week and was charged the full price for both the truck and the trailer. I have all the text and emails from U-Haul to verify.

Rating:

1.0

You failed to have a unit close to pick up location of Fairview and did not have a car transporter as agreed. Causing me to incur addditional expenses

Rating:

5.0

You locked my storage building and took my stuff including some family pictures. I never received a notice about this. Will not recommend you to anyone.

Rating:

5.0

Drop off location was on Lexington Street in Huntingdon, TN not Hometown

Rating:

5.0

N/A! Everything was great! Man came and helped us and grabbed the key!

Rating:

4.0

Excellent customer service at Huntingdon, TN Location.

Rating:

3.0

The truck smelled like someone had smoked in it.

Rating:

5.0

It could not have been better 😊😊😊‼️‼️‼️ Thank you very much 😊😊

Rating:

5.0

Evan was very helpful and friendly

Rating:

4.0

The app wouldn't work for the return. Called uhaul was on hold for 57 minutes. Very frustrating

Rating:

5.0

Best and friendly place to rent a u haul excellent service.

Rating:

5.0

We had a great experience!

Rating:

3.0

Am not upset with this location. If I had known it would cost more to use the small truck for one day than it did the largest truck you offer for two I never would have rented it. I won't be renting a uhaul again over this.

Rating:

3.0

The drop off location was very helpful and understanding.

Rating:

1.0

I was charged for moving blankets that weren’t available at the pic up location. I attempted to show the individual where I had already been refunded the charge by UHaul and he said “I don’t care about your emails”. He was dismissive and charged me again for the blankets that I didn’t get. I sat on hold with UHaul for 47 minutes to get it removed the first time. Guess I will now have to waist another 45 minutes to get it removed again.

Rating:

5.0

The truck was very old and beat up. The man told me it was a 2015 model. It had many dents and scrapes and we didn't know until we drove it, but the transmission is going out and it wouldn't drive over 45 miles per hour!!! Very disappointed with U-haul!!!

Rating:

4.0

It is Perfect now - Don’t mess with it

Rating:

5.0

No problems

Rating:

5.0

The back of the truck wasn't clean.

Rating:

5.0

It was very good service and and great to pull thank y'all so much

Rating:

5.0

Very helpful, kind and friendly staff. Definitely will recommend and use again if needed.

Rating:

5.0

Everyone was very nice throughout start to finish

Rating:

2.0

Have a local number posted for customers to call in case they are having difficulty figuring out the new process. Make the key pick-up easier. Tell customers beforehand that when they arrive to pick up the key, they will be required to give a reference that can & will answer the phone.

Rating:

5.0

Very efficient

Rating:

5.0

Nothing