Customer Reviews for Hometown Storage

Everyone was very nice throughout start to finish

Have a local number posted for customers to call in case they are having difficulty figuring out the new process. Make the key pick-up easier. Tell customers beforehand that when they arrive to pick up the key, they will be required to give a reference that can & will answer the phone.

Very efficient

Nothing

Truck engine sounded horrible.... either a manifold leak or a valve issue. Gas mileage was atrocious.

not a thing

When I went to drop it off they were really rude on the phone and she told me I had no choice to drop it off two hours away . Very upset .

It was after 7pm when we dropped off the truck, dark and raining. I was checking it in via the app and the guy who I guess runs the place comes up to the side of the cab and asks me what I'm doing. Scared the crap out of me! Wasn't expecting anyone other than myself and husband there. Told him I was turning in the truck and he asked if I was using the app (no, I just take pictures of the dash and interior for the heck of it) and when I confirmed I was doing so he stated "good, that will save you $20!". Yes, I know. That's why I'm checking it in myself!

The gentleman here is great to work with on rentals. He actually cares about each situation. He answered all my questions without hesitation. If I need to rent any other equipment, I will go to him.

not a thing

I don't think it's fair to have the daily fee plus milage fee..I think it should be one or the other. Also think that the all the vehicles should come equipt with dollys and not be charged extra for one.

Very smooth return. Thank you.

Nothing. The last 2 times I have rented here have been great. The individual that rented to me was informative, helpful and friendly. You couldn't ask for a better experience.

U haul associate was very helpful provided a lock for security, gratis. Extended my contract time due to my scheduling conflicts without hesitation or questions. Like he was glad to help me.

Find someone with a brain and who can read your screens. It took entirely too long. I have rented several times from you and not experienced such a lengthy pick up event

I was quite happy with the attention given to my needs for this move and would not hesitate to use them again

Get your computer system fixed

EXCELLENT SERVICE! Truck was clean and ready, and waiting for me. Thank you!

The manager was very nice. He had the equipment ready to go when we got there and showed us how to hook up and unhook the trailer from our vehicle. I would use this location again without hesitation.

You guys took my deposit. I rented a truck and it was clean and on a half tank of gas. I need my deposit!

The man was wonderful,

Easy drop off- really friendly!

I asked for some of my money back as the rachets were not working properly. And I also brought the trailer in early. He said I would have to call an 800 number. Which he didn't give me.

Every rental has unique reasons and needs. I won an auction and my pickup starter was dead. had to rent a druck for 3 hrs!!! 83.6 miles roundtrip. Paid for a full day!!!! I will be reconsidering ever using uhaul in the future!!!!

Everything was great.

Very nice and knowledgeable representative.

I was highly impressed.

Very very considerate

Ryan is very helpful

Clean facility with professional management. Highly recommend this location and the equipment was in excellent condition.

Seriously these people are ridiculous. Can't move the trucks or park them, makes you back it all the way in to there lot instead of just the drop off spot so if anything gets damaged it's on you not them. No jack got trailers. Expects YOU to drop the trailer. Refuses to do anything other than take keys.

Gentleman at this location came out to greet us as we pulled into the business. Very polite and professional. Was very happy to explain the invoice and answer any questions we had. Definitely a welcome change from our pick up experience .

No jack for trailer

He's very nice and helpful. He's fast and professional. Thanks

Only used U-Haul once and will never again. I have used Penske in the past and will continue to do so. U-Haul only gave me 277 miles to go from Huntington, TN to St Claire, MO. I chose to take a 4 lane highway all the way there for safety reasons. I was not about to take the most direct route which included 2 hours of 2 lane highway! Penske would have never given me 277 miles. Then when I turned in my vehicle to the St Claire, MO office, they mentioned I went over the allotted miles by 56 and charged me 40 cents per mile. Nope, this last rental will end my business relationship with U-Haul.

To make your computer processing a bit more user friendly, so the check in and pay process can go more quickly.

Wonderful service

??

Well Uhaul ended up costing me about a thousand more on my move than expected because I reserved a truck at a location that I couldn't even get ahold of to verify the reservation the day before. So when I called the 800 # they set me up with another location that was way out of the way but the only location with the size of truck I needed and promised to give me 100 extra miles on the truck (what about the gas?). Well when I went to pick the truck up they didn't have the mattress covers I had reserved cause come to find out they sent them to my house I was moving to in the mail and had already charged me for them?...Why would I need them there AFTER I had already moved to the new address? And a bit after the fact no? And already charged me for them as well and then wouldn't return them when I got them cause I didn't have a receipt? So, the only help I had to move the big stuff was that Sunday morning and after all of this fiasco of not having mattress covers, so on and so forth, I now had a truck but nobody to help me move. WOW! So I had to hire help loading and offloading the large items which cost me an arm and a leg and yes my two brand new mattresses BOTH got dirty. One with a grease smudge and the other a worker spilled his coke on it in the truck. Could have been avoided altogether. I have moved 11 times in the past 7 yrs and have used uhaul on almost every single move and NEVER have I run into such a cluster mess up in my life costing me hand over fist! Then when I call in to complain about it I get brushed off and the manager seemed to be annoyed that I had even called in. Little did they know I have spend THOUSANDS with you guys over the past 7 yrs and my lifestyle unfortunately isn't going to change anytime soon which means alot more moving to come. I sure as heck know which moving truck I won't be renting! Oh I forgot to mention....The so called promised mileage and so forth I was given for having to go way out of my way to pick up a truck was never communicated so I had to pay for all that milage and stuff when I dropped the truck off. Everytime I turned around it was another added expense because uhaul dropped the ball. Talk about craziness.

Great service & helpful

Turned truck in 2 days early and got no credit for it

Nice guy .... nice service..... no complaints/ good service

Both the pickup and dropoff locations and the people I worked with at both were more than helpful and willing to work with me. However, there was no truck or tow dolly at the location I had requested which required me to make an hour drive out to pick them up late at night. Because of central dispatch's miscommunication and being unable to get the truck and dolly I was paying for where I paid for it, we had to fumble in the dark for another hour getting everything assembled and ready for the move. If it had not been for checking with the original pickup location two days prior would not have been able to pick it up until late Sunday, after all my movers had left. I was told that I would receive a call from central dispatch the day prior to moving, confirming pickup location and time. That call was never received. Also, do not provide pickup times for a location when it is not open. It is deceptive and poor business. Had great service from the private business owners who rent out Uhaul trucks, but do not plan to work with the Uhaul company for future moves.