Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

163 reviews

135 Buena Vista Rd   Huntingdon, TN 38344

(731) 418-4065

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/19/2021: 1:00 pm - 5:00 pm
  • 4/21/2021: Closed

Services at this Location:

Contact Us

(731) 418-4065

135 Buena Vista Rd
Huntingdon, TN 38344

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/19/2021: 1:00 pm - 5:00 pm
  • 4/21/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The back of the truck wasn't clean.

DONNA O. 
Rating:
3.0

Customer did not leave a comment.

SHANNON G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH P. 
Rating:
3.0

Customer did not leave a comment.

Lela Christy W. 
Rating:
5.0

It was very good service and and great to pull thank y'all so much

Aaron B. 
Rating:
5.0

Very helpful, kind and friendly staff. Definitely will recommend and use again if needed.

Tracy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
5.0

Everyone was very nice throughout start to finish

Mark J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT K. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Wanda T. 
Rating:
2.0

Have a local number posted for customers to call in case they are having difficulty figuring out the new process. Make the key pick-up easier. Tell customers beforehand that when they arrive to pick up the key, they will be required to give a reference that can & will answer the phone.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Brandy V. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Very efficient

DALE M. 
Rating:
5.0

Nothing

Arthur U. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE R. 
Rating:
3.0

Customer did not leave a comment.

Miroslaw B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Truck engine sounded horrible.... either a manifold leak or a valve issue. Gas mileage was atrocious.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Rodney K. 
Rating:
5.0

not a thing

Elliott H. 
Rating:
5.0

Customer did not leave a comment.

Brandy H. 
Rating:
4.0

Customer did not leave a comment.

Lawson B. 
Rating:
3.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Madison G. 
Rating:
5.0

When I went to drop it off they were really rude on the phone and she told me I had no choice to drop it off two hours away . Very upset .

Alexandra C. 
Rating:
3.0

It was after 7pm when we dropped off the truck, dark and raining. I was checking it in via the app and the guy who I guess runs the place comes up to the side of the cab and asks me what I'm doing. Scared the crap out of me! Wasn't expecting anyone other than myself and husband there. Told him I was turning in the truck and he asked if I was using the app (no, I just take pictures of the dash and interior for the heck of it) and when I confirmed I was doing so he stated "good, that will save you $20!". Yes, I know. That's why I'm checking it in myself!

Stacy W. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

Customer did not leave a comment.

Melissa B. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

The gentleman here is great to work with on rentals. He actually cares about each situation. He answered all my questions without hesitation. If I need to rent any other equipment, I will go to him.

david B. 
Rating:
3.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
3.0

not a thing

Bobby D. 
Rating:
3.0

I don't think it's fair to have the daily fee plus milage fee..I think it should be one or the other. Also think that the all the vehicles should come equipt with dollys and not be charged extra for one.

Rita E. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Very smooth return. Thank you.

linda R. 
Rating:
5.0

Customer did not leave a comment.

Samatha C. 
Rating:
5.0

Nothing. The last 2 times I have rented here have been great. The individual that rented to me was informative, helpful and friendly. You couldn't ask for a better experience.

Justin J. 
Rating:
3.0

Customer did not leave a comment.

Sabrina C. 
Rating:
5.0

U haul associate was very helpful provided a lock for security, gratis. Extended my contract time due to my scheduling conflicts without hesitation or questions. Like he was glad to help me.

David M. 
Rating:
2.0

Find someone with a brain and who can read your screens. It took entirely too long. I have rented several times from you and not experienced such a lengthy pick up event

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

I was quite happy with the attention given to my needs for this move and would not hesitate to use them again

paul J. 
Rating:
3.0

Get your computer system fixed

Damon S. 
Rating:
5.0

EXCELLENT SERVICE! Truck was clean and ready, and waiting for me. Thank you!

Robert M. 
Rating:
5.0

The manager was very nice. He had the equipment ready to go when we got there and showed us how to hook up and unhook the trailer from our vehicle. I would use this location again without hesitation.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Dan Y. 
Rating:
1.0

You guys took my deposit. I rented a truck and it was clean and on a half tank of gas. I need my deposit!

Iyen F. 
Rating:
4.0

Customer did not leave a comment.

Malinda M. 
Rating:
5.0

Customer did not leave a comment.

Sissy M. 
Rating:
3.0

Customer did not leave a comment.

Robin E. 
Rating:
5.0

The man was wonderful,

Cindy W. 
Rating:
5.0

Easy drop off- really friendly!

WALTER H. 
Rating:
3.0

I asked for some of my money back as the rachets were not working properly. And I also brought the trailer in early. He said I would have to call an 800 number. Which he didn't give me.

Brandy V. 
Rating:
3.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Every rental has unique reasons and needs. I won an auction and my pickup starter was dead. had to rent a druck for 3 hrs!!! 83.6 miles roundtrip. Paid for a full day!!!! I will be reconsidering ever using uhaul in the future!!!!

WESLEY S. 
Rating:
5.0

Everything was great.

KEN H. 
Rating:
5.0

Very nice and knowledgeable representative.

Lisa W. 
Rating:
5.0

I was highly impressed.

Dwayne P. 
Rating:
5.0

Customer did not leave a comment.

Arthur Joe W. 
Rating:
5.0

Very very considerate

UNIQUE I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitzi M. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
3.0

Customer did not leave a comment.

Doug P. 
Rating:
3.0

Customer did not leave a comment.

carrol C. 
Rating:
3.0

Ryan is very helpful

Tommie S. 
Rating:
5.0

Clean facility with professional management. Highly recommend this location and the equipment was in excellent condition.

Terry B. 
Rating:
3.0

Customer did not leave a comment.

Kay B. 
Rating:
1.0

Seriously these people are ridiculous. Can't move the trucks or park them, makes you back it all the way in to there lot instead of just the drop off spot so if anything gets damaged it's on you not them. No jack got trailers. Expects YOU to drop the trailer. Refuses to do anything other than take keys.

Alicia D. 
Rating:
5.0

Customer did not leave a comment.

Kristen J. 
Rating:
5.0

Customer did not leave a comment.

linda J. 
Rating:
5.0

Gentleman at this location came out to greet us as we pulled into the business. Very polite and professional. Was very happy to explain the invoice and answer any questions we had. Definitely a welcome change from our pick up experience .

PAULA P. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
2.0

No jack for trailer

stanley R. 
Rating:
5.0

Customer did not leave a comment.

Chasity O. 
Rating:
5.0

Customer did not leave a comment.

Marshal C. 
Rating:
3.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

He's very nice and helpful. He's fast and professional. Thanks

Joyce W. 
Rating:
4.0

Customer did not leave a comment.

LATORIA G. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
5.0

Customer did not leave a comment.

joyce W. 
Rating:
5.0

Customer did not leave a comment.

VALERIE H. 
Rating:
4.0

Customer did not leave a comment.

lester B. 
Rating:
2.0

Only used U-Haul once and will never again. I have used Penske in the past and will continue to do so. U-Haul only gave me 277 miles to go from Huntington, TN to St Claire, MO. I chose to take a 4 lane highway all the way there for safety reasons. I was not about to take the most direct route which included 2 hours of 2 lane highway! Penske would have never given me 277 miles. Then when I turned in my vehicle to the St Claire, MO office, they mentioned I went over the allotted miles by 56 and charged me 40 cents per mile. Nope, this last rental will end my business relationship with U-Haul.

Rick H. 
Rating:
3.0

To make your computer processing a bit more user friendly, so the check in and pay process can go more quickly.

Candace or Alain B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

AUDREY RENEE G. 
Rating:
5.0

Customer did not leave a comment.

Ted G. 
Rating:
5.0

Wonderful service

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

Marietta H. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

??

dan C. 
Rating:
3.0

Well Uhaul ended up costing me about a thousand more on my move than expected because I reserved a truck at a location that I couldn't even get ahold of to verify the reservation the day before. So when I called the 800 # they set me up with another location that was way out of the way but the only location with the size of truck I needed and promised to give me 100 extra miles on the truck (what about the gas?). Well when I went to pick the truck up they didn't have the mattress covers I had reserved cause come to find out they sent them to my house I was moving to in the mail and had already charged me for them?...Why would I need them there AFTER I had already moved to the new address? And a bit after the fact no? And already charged me for them as well and then wouldn't return them when I got them cause I didn't have a receipt? So, the only help I had to move the big stuff was that Sunday morning and after all of this fiasco of not having mattress covers, so on and so forth, I now had a truck but nobody to help me move. WOW! So I had to hire help loading and offloading the large items which cost me an arm and a leg and yes my two brand new mattresses BOTH got dirty. One with a grease smudge and the other a worker spilled his coke on it in the truck. Could have been avoided altogether. I have moved 11 times in the past 7 yrs and have used uhaul on almost every single move and NEVER have I run into such a cluster mess up in my life costing me hand over fist! Then when I call in to complain about it I get brushed off and the manager seemed to be annoyed that I had even called in. Little did they know I have spend THOUSANDS with you guys over the past 7 yrs and my lifestyle unfortunately isn't going to change anytime soon which means alot more moving to come. I sure as heck know which moving truck I won't be renting! Oh I forgot to mention....The so called promised mileage and so forth I was given for having to go way out of my way to pick up a truck was never communicated so I had to pay for all that milage and stuff when I dropped the truck off. Everytime I turned around it was another added expense because uhaul dropped the ball. Talk about craziness.

Chanel A. 
Rating:
5.0

Great service & helpful

Angela T. 
No reviews have been submitted for this location.

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