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EDWARD H
Customer Reviews for Honey Do Men
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was cigar ashes in the ash try, the truck smelled like smoke. I have asthma and had trouble breathing the whole time driving it. The back was dirty when I got it and there was garbage in the interior.
Nicholas BThe cabin and the truck bed was full of sand. When I returned the truck I was accused of having destroyed the gas cap. Note, the gas cap was broken when I picked up the truck. The truck should not have been rented out with a broken gas cap.
LARS LNo recommendations
JEFFREY WI'm very disappointed.
ANA PDeliver it to renters clean. It was also on empty. It was obvious that this vehicle was not properly cleaned or processed after return.
ANA FJulio was professional
EDUARDO MJust a drop off. I followed the app instructions. It was a safe and well-lit parking lot and had an easily identifiable box to drop the keys off. There were no personnel.
Michael Lclean and fast
DAVID BStaff was friendly and helpful
PHILIP JHoney Do Men office is Carmel is amazing thank you
Christian CYour app does not work well. I rent every month and constantly have issues with mobile pick up. About 1/3 of the time, I have to go into the office for assistance. Also, why can't driver's license info be saved in your system? On the mobile app, it allows me to put in the other driver's phone number. In the office, the other driver must be present. If given a weeks' notice, why can't the specific truck I need at the closest location be moved from another location instead of me having to the alternate location.
DAVID MIt was,ok
WALTER EThere is supposed to be early or after hour pick up and it does not work. Not only did we have to wait til 9 am when we reserved for 430am (actually needed by 8am) but another person was waiting since 7am. That is not convenient. Dont offer it if you dont support it.
LEAM CI reserved a cargo van online. Pick up was quick and easy. The van was ready when I got there. Drop off was also very quick and easy.
KRISSONDRA EOne tire was totally worn out and they did not check it prior to letting me take it so I had to wait 2 hours for roadside assistance to swap it. Not cool!
DAVID OIt took nearly an hour to wait for approval. Cutting into my renting time.
Melinda VThe truck was perfectly sized for the move we did. The truck engine was powerful enough to climb the highs and lows of the streets. However, I didn’t get far from the rental location before the low fuel warning light went on. Having a tight schedule made it tough to find a gas station to refuel and get back on the path. The previous renter spilled a large amount of potato chips throughout the truck cabin and the truck was not cleaned before we rented it. But as I said, the truck was perfect for the task at hand
Joe SThe agent made the process easy, quick and efficient. The only way it would’ve made my life easier is if they actually move the things for me. Thanks, U-Haul.
Daniel IMake sure the vehicle are clean
WILLIAM ATruck smelled love cigar smoke. I returned it clean and with more fuel than I got it with andwas charged a $25 dollar cleaning fee.
Nicholas BThe location is nice and close to me and the transaction went well. Unfortunately, we picked up a cargo van and it was dirty abd had items left over in it that i had to remove. The van had a really bad odor in it and we had to air it out and spray air freshener in it. The seats also had what appeared to be dog hair and the van was also dirty. I will not use this location again.
Fernando FAgent went above and beyond to help me excellent
Edward SIt's not the location, it's the app that needs work. It takes too long and too many steps to complete a reservation, especially when I rent at least once per month.
DAVID Kfaster check in on your app
David BCould not contact office morning of pick up. They forgot to take their phone off of forwarding to answering service. Office may not open on time if schools have snow day or delay. Person who hooked up trailer was not familiar with equipment. Just very uncooperative location.
Raymond RTruck had a low tire. Truck had over 100,000 miles (scary) Truck had many sensor issues lighted on dashboard. But, made it. All good!
Barry GVery friendly and informative
Kenneth DThe best service
ABRAHAM TPerfect experience!
Susan NNothing. Great service. Thank you
John Ocontact me with total billing
LEWISB JThis was the easiest venue I've ever used. great service. will recommend and use again
Antonio AHorrible experience. The staff yelled and CURSED at my father because he couldnt back up the trailer into a spot. They said he HAS to and that its required and his responsibility. My father reread the paperwork we signed and it didnt say that anywhere. As long as we drop it off at the right store then its fine. How unprofessional for staff members to CURSE AND SCREAM at a man for being unable to back something up that isnt a responsibility. I will not be leaving good reviews and I will warn anybody I can to not ever use this uhaul or maybe any uhauls again. I cant believe i paid $900 for this horrible experience. Disgusting behavior.
JESS TMy experience with Uhaul NOT Honey Do Men is one of the worst customer service experience in my life. Beginning with my reservation being “bumped”, being sent 30 minutes out the way for a replacement reservation to be told to “wait 3 hours until equipment is being returned” turned to “we cancelled your reservation because you should have been here at 7am”. Getting a reservation at my original location. My help for moving had to get to work by 12:00. Now it’s my Daughter and I. Happy to get a uhaul finally because I have to move, I pay for a furniture dolly. I get home and open the truck, NO dolly. I immediately go back to uhaul and they are closed, they only open for two hours on Saturday. My daughter and I destroyed our backs moving furniture. Trying to get a refund for a furniture dolly I paid for and never got is a whole other adventure. Phone calls and going in person, a week later and I’m still charged for the furniture dollly. Trying to figure out billing meanwhile I can’t be found in the system. Did I mention the lady could not print out my contract, it came out blank? The ladies at Honey Do Men are all helpful and courteous. I went back in yesterday and they made phone calls on my behalf, they printed me a contract, they apologized and they listened. Unfortunately they cannot provide refunds for Uhaul.
Erika BThe location was convenient and welcoming , the truck was readily available at the appointment, and the customer service was outstanding. Would definitely use this location again and highly recommend to anyone.
Odalis MGreat job and very nice people and Service. Thank you
Charles BLadies at the front desk were wonderful. They were pleasant and the transaction went smoothly.
MICHAEL BThe service atHDM is all I could ask for. Friendly and efficient.
John MMy uhaul representative was very friendly and informative. She answered all my questions and explained everything to me prior to the rental agreement.
Carmine DGreat customer service
Marek KI got charged for two furniture dollys when they only had one. I got charged 10 for insurance which I declined at the time I reserved online.
JASON SThe location’s service was excellent. However, the uhaul 1-800 customer service was absolutely incredible. I was overcharged, called the 1-800 number and the service representative submitted the request to a manager who within 24 hrs refunded me my money. Thank you!
Leonard VOrdered 9 foot cargo van for mobile after hours pickup. App said it was available. Got there and then the app said i needed to wait until the place opened up at 8am the next day. Called customer service and they said it wasnt ready or it wasnt set up for mobile pickup, even though the reservation went through, so i had to have them change it to a box truck. The person was helpful, but your validation and check in process ended up making me an hour and a half late. That made me have to take a longer route due to the size. The process of validation is ridiculous for a return customer, why do i need to take a photo of my license every time? It hasnt changed! The truck needed mechanical maintenence, shot suspension, bad steering, weird exhaust smells. I suggest having someone take a look at it. The person I spoke with for the original reservation problem said they would return $50 to me since the van i ordered wasnt ready, but that wasn't done, so i had to call back to get that applied. Pretty terrible experience renting from you guys this time... i suggest an overhaul of your mobile app and rental process.
Benjamin Bvans need general cleaning on inside cab
David KVery professional and accommodating met and exceeded my expectations. I am completely satisfied.
Nicholas MEnsure that the equipment is available at the closest location possible and do not make the customer schlep huge distances without accommodation for time and extra mileage.
Steven FMake sure the vehicle is checked for any cosmetic damages and the gas gage is recorded for accuracy in customer refills.
James S