The key was not in the box that it was supposed to be in. It was in the return box, fortunately another customer got the code to the return box from the storage unit owner and helped us get our key. But, we spent over an hour trying to pick up our truck while on the phone with multiple U-Haul agents that did not help.
Diana G
Customer Reviews for Honeycrisp Self Storage Lawrence
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a lot of trouble with the lock box for the keys coming and going coming to get truck had trouble dropping off truck could not access box 4 had to put key in orange box
Sandra KThe location was adequate; however, it was 20 minutes away from my preferred location near my home. After reserving a vehicle two weeks in adavance, I was disappointed to have to drive 40 minutes out of my way. And the mobile experience was also disappointing. I had to call customer service to complete the pickup process, defeating the purpose of mobile pickup. This is the second time the mobile experience failed. I’ll think twice about renting from u-haul again.
PHILIP HThere was no one at this location. When I finally got in contact with uhaul to get keys the keys weren't there, I had to get a smaller truck than the one I reserved. The entirety of the process to pick up truck took nearly 2 hours.
Andre BNothing to add at this time
Joseph RTruck and keys were not available. They were inside the fence of the storage business. Finally got truck but, appliance dolly wasn’t in truck. Had to go to another location for that. It took an hour and a half to get this all done. Which cut into my time, I had it available.
Summer WThe truck was hard for me to pull out thru all the storage containers and the mats weren't folded when I got them.
Sholom G