Picked up truck drove a few miles and battery light came on. Returned to store and waited an hour for new truck. We had four people waiting at our house to help with move. Finally got a new truck. No offer for compensation for our wait. We reserved truck a week before. Faulty equipment is responsibility of uhaul. Very disappointed in experience. Do better uhaul!
Phillip M
Customer Reviews for Hoosier Stash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Marty- Runs this location. Went above and beyond to make it a flawless experience. I would highly highly recommend this establishment to anybody. Quick to talk to us. Quick to answer all our questions. And this was even on a Sunday. If there was more than five stars I would give them to him. This establishment goes above and beyond awesome awesome to work with
Sally SNothing
Jeremy DHad a little problem with the drop off, but Marty was wonderful with fixing us.
Terri RYou need to find more young eager businessmen like the young man I met. Next time I need a uhaul or a friend I'm sending them to his location. Easy, professional, polite, punctual.
David RNOTHING, THE TRANSACTION WAS EASY, STRAIGHT FORWORD AND THE OWNER OF THE COMPANY WAS FANTASTIC.
RUSSELL FExcellent equipment, and awesome rep.
Darlene MMake sure the right equipment number is recorded at pickup.
James STruck was old and really should be retired. My pick up location was changed without any notification. I ordered a furniture dolly and an appliance dolly. Got neither!! Very poor execution. Oh and also tank was on a quarter tank. Policy is trucks get returned with the same amount when picked up. That’s the dumbest thing I’ve ever heard of. Rent them full and expect them to be returned full!! Who wants to start out there stressful day having to deal with putting in fuel?? And at a quarter, how much do I put in?? You would have to put some in to start the day. And if you return it with more fuel do you get reimbursed?? I bet not. Very disappointed with the operational side But let me compliment the customer service folks! They did an outstanding job of addressing my concerns, but it still didn’t fix anything. I will not choose U-Haul for any future moves
Phillip WNot just this location but all locations. Your customers most likely would appreciate backup cameras.
Duane BGreat experience.
Patrick AEven though it was a small facility Marty helped me alot. 100% satisfied.
Clifford BEverything from Hoosier Stash was great. I had a problem with Uhauls renting website. The site allowed me to book a 20 foot truck with a confirmation code. I was called very quickly by your man at Hoosier Stash. He explained there were no 20ft trucks for the day I needed. He offered a 15 foot truck and that worked fine. I was glad he was on it so fast.
DAVID TFast and friendly service.
EDWARD DNothing I know of. The experience was very easy, no problem at all.
DARREN TThere was a headlight out, they had the wrong dolly type pulled, and we had to remove the snow and ice ourselves. AlHe did break the back ice off the lock for us. I'll pay more mileage to not have to deal with this location again. The middle seatbelt was stuck under the seat.
BRIAN CVery easy to get to. And the person who runs it is very nice
Connie LWe weren’t able to pick up at the location of our choice after reserving well in advice. Ended up with an old trailer so poor experience across the board.
JOHN BReplace the left headlight
Doug YCOUPONS/DEALS/DISCOUNTS
MICHAEL PThis location made the check out and check in process very easy and smooth. The gentleman I worked with was extremely nice and helpful. My best experience with U-Haul by far.
Dustin KVery nice people at the Greendale location.
SANDER WThis location in Lawrenceburg In. Is the friendliest place I’ve been to ! I love doing business with them !
WILLIAM WNothing needs improved. Was fast and smooth and easy for me
TIFFANY KSmooth transaction from start to finish.
PAUL FI initially made the reservation at a different location (U-haul Neighborhood Dealers @ C& C customs). No one was there and no one would answer the phone at that location when attempting to pick up the trailer. After waiting, I started calling around to see if I could rent a trailer somewhere else, and the one I actually rented from in Greendale was able to help. When I told them what happened, I was told that happens at least 3 times a week for them. So you have un-usable rental equipment sitting at a location (C & C Customs) that is seldom attended, and never gets rented.....Not sure if you have any part of a contract with them that requires someone to be available...ever...
MATTHEW ZVery nice and helpful!!!
Cathy RCould not use online check in. It kept saying I was at wrong location. Had to wait an hour for them to open.
KIMBERLY TFirst time using this location and will use again great customer service both pick up and drop off were fast and both representatives were great
FRANK WSuper fast in and out, asked me if everything was good when I came back asked if there was any issues. Also double checked to see if I had any questions before I even left. Great customer service all in all go here for any rentals you need.
KALVIN CAlthough there was a big mishap in hooking up the trailer ( they forgot to tighten the hitch down causing it to come off and hit the back of my vehicle) they made it good by paying for the damages on the spot. With a true and sincere apology all was good. The lights didn't work correctly but since it was a open trailer you could see my tail lights. All uhaul dealers should have a way to test the lights to see what a problem might be
CLAUDE TThe truck was old and needed maintenance. It road walked really bad. The front passenger tire was not in good shape.
Debra NPerson met me at the drop-off location. Came out of the office and helped me offload the trailer. When I asked him if I needed to do the online checkin he told me no he would check me in. 24 hours later my contact online still showed open and not checked in. So I drove over and did the online self checkin online.
Roy GThey were so nice and an excellent, clean location One improvement could be have moving supplies
Angela GPut a jack on the trailer tongue. Way too heavy. Someone is going to injure their back. Replace trailer wire pig tails more often
Eric WIt was all good
Dennis OExcellent customer service! Very friendly and quick! Definitely a repeat customer
Andrew BBe sure the padlocks have keys, other than that small issue, it was a very good rental
Sonny OEverything was great and we will be choosing your location for future rentals. Thank you!
Justin HEverything went great
Brian WVery friendly and helpful
Claude TGreat experience. Thanks.
Matthew C