Customer Reviews for Hooten Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hooten Automotive

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MICHAEL S.
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The man in Springfield was extremely rude. He acted like he hates Uhaul. He was making negative comments. I asked why he needed $75 more dollars, he said "I'm not trying to be cold but it's just Uhaul". He had added the Insurance which I had declined. He said "get your refund on the other end"! Which wasn't allowed. He kept saying I had to pay him for the truck again and I pulled up my account to show him it was paid. He said he didn't care and hated to be cold but he didn't care. He never got up, he didn't show us anything about truck or trailer. He was really hateful

PAUL R.
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Signing up on computer in office was slow. Why did you need two other contacts when I'm using a credit card. But glad to have them there. they were easy to work with.

MELISSA B.
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Drop off was incredibly easy. I just handed them the keys! They were expecting me.

Daniel D.
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Owner of Hooten's greeted me on the street to give me directions and showed me the Key drop-off box after hours and later volunteered to take care of the return if I had problems with the 24/7 online drop-off, which I did have problems, and he took care of it the next morning for me.

Danny H.
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Customer did not leave a comment.

Brenda L.
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Customer did not leave a comment.

Laura P.
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Best experience I've had with any U-Haul. Quick, easy and friendly

Duncan H.
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The website let me reserve a pickup from this location, but they don't have any. fix the listing.

Lindsay R.
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The cargo trailer was returned on 2/20 prior to noon. It was not checked in until 2/21, stating it was returned at 1pm that day. Their comment was didn't have time to check it in prior. Understandable, but I'm glad I wasn't charged over, and that nothing happened to it in the meantime. They received calls from both me and Uhaul prior.

MARTIN M.
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They could give away a free Hooten Automotive tee shirt with every rental... Just a thought

HAROLD D.
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Hooten automotive is.grear. this is the second time I have used them and will use them again when I need a truck oe trailer

HAROLD D.
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I think everything went very well.

James G.
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Customer did not leave a comment.

Dave B.
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Customer did not leave a comment.

allan H.
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There employee J.R. was a really good guy. I was in and out in a few minutes.

Ashley B.
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Customer did not leave a comment.

BRIAN W.
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The guy at Hootens was really helpful

Tina C.
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Customer did not leave a comment.

Brock B.
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I was greeted with a smile. They were so helpful to get me out the door and on my way to making my move. I was extremely impressed with the customer service I received. Will definitely rent from this location again and recommend to friends and family.

Raymond S.
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Customer did not leave a comment.

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Customer did not leave a comment.

No reviews have been submitted for this location.

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