Customer Reviews for Hoover Encore Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hoover Encore Citgo

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kevin L.
Rating:

I was charged for 4 days only used 2. Charged for over seven hundred miles only used 6. Quit simply, you are theives. Wont ever use you again.

Lann M.
Rating:

Location was okay for a some people, but maybe not for others. This is a sideline for the owners of the gas station/convenience store. The staff was very helpful and polite. The store customers add another element that is unpredictable. I wouldn't have wanted my wife to picked up a unit from this location by herself.

KAREN L.
Rating:

Customer did not leave a comment.

EMILIA V.
Rating:

Nothings

Alton S.
Rating:

Although this location was fine in general, I would not recommend for a lady, particularly at night. The trucks are on the side and rear of the building and it doesn't feel extremely safe late at night. In terms of the overall experience, I thought it was very good. This was the first time using the app and I found it to be pretty easy and convenient. I would definitely recommend.

DANIELLE C.
Rating:

All employees at this loft should be trained on the proper check in process for rentals. The clerk had to call the manager for guidance.

EDWARD S.
Rating:

Did a great job.

FELICIA R.
Rating:

Customer did not leave a comment.

Pamela W.
Rating:

Everything went very well.

Sadena R.
Rating:

I have sent an email due to being overcharged. The statement states $68.15 but my bank account was debited $78.35. This is fraud!

Terri D.
Rating:

/

MARC H.
Rating:

Don't go to this location, they are too busy to deal with uhaul rentals. If any issues come up, they will be dishonest.

Vicki R.
Rating:

Very rude and argumentative woman! The worst I have EVER dealt with and I have rented many hauls but I will NEVER return to this location!!!!!!!!!

Zanteria T.
Rating:

Customer did not leave a comment.

Brandon Y.
Rating:

Super easy and quick drop off!

Jonathan O.
Rating:

This nasty gas station is the worst. I specifically chose the pick up spot at another place to avoid going here but the day of it got moved. It poorly reflects the uHaul company.

DeSavieu J.
Rating:

Customer did not leave a comment.

Elizabeth W.
Rating:

Very friendly and efficient staff

Kimberly P.
Rating:

The people were rude and rushed me and didn't want to answer any questions I had.

YONGJIE M.
Rating:

Customer did not leave a comment.

LIONEL P.
Rating:

Customer did not leave a comment.

Kesa S.
Rating:

The cashier was very nice

Phil P.
Rating:

Customer did not leave a comment.

Scott S.
Rating:

Can was dirty and food was found under the drivers seat

Barkley M.
Rating:

Customer did not leave a comment.

Elizabeth M.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Customer did not leave a comment.

Joi T.
Rating:

Getting and dropping off key was confusing. The Dropbox had no slot to leave the key, so we still had to go interact with people which we were trying to avoid due to COVID19. The vehicle was clean, but the broken sunvisor made it difficult to drive and potentially dangerous as it could fall and obstruct the driver's vision. We were able to prop it up enough to still see, but it could've been dangerous.

David P.
Rating:

No real check in. Handed in key and was told I'd get an email. W b enough if I finally got the email I saw a millage charge for 5 miles I drove directly the millage estimate was wrong. I have know way to defend you. My calculation upon turn in was within the millage limit.

AMY R.
Rating:

Customer did not leave a comment.

ELIJAH S.
Rating:

Stop allowing gas stations to be rental locations. The check engine light came on and we ended up being forced to waste half a day of our move at a service center.

Greg P.
Rating:

They did not recognize my rental. Had to make several calls and wait a long time to pick up

Nicole S.
Rating:

they charge me a gas fee even though I I put gas back in the truck...when I tried to talk to them about it and show them pictures of where the gas hand was when I gave it back and parked it in their parking lot. they still want give me my money back

Gregory N.
Rating:

Customer did not leave a comment.

Russell G.
Rating:

Customer did not leave a comment.

Lisa K.
Rating:

Process to rent is not straightforward . It takes to much time.

CECILY N.
Rating:

Yvonne was very pleasant and helpful.

shannon C.
Rating:

Make sure requested supplies are available such as an appliance dollie

Mashell S.
Rating:

Customer did not leave a comment.

Iqubal B.
Rating:

All i was charged was not informed at all. Poor representative. No business again with u haul.

Gregg R.
Rating:

Customer did not leave a comment.

CECILY N.
Rating:

Customer did not leave a comment.

Johnny H.
Rating:

The mobile check out was awesome

Memory R.
Rating:

The guy and lady there was so rude. They wouldn't come check the truck. Wasn't polite in telling me where to park the truck. There customers service skills needs improvement.

Caleb H.
Rating:

When we arrived they did not have a truck ready for us. They didn't speak good English. She asked me where I wanted to return the truck, I responded "In Madison where I reserved to drop it off." She gave us a contract and a key. We then discovered after leaving that the truck leaks severely. Next, we discovered that she changed our reservation to an in town pick up instead of a one way. The contract says in town but the key to the truck said one. Doesn't make sense. So I spent over an hour on the phone this morning trying to get it worked out. No apologies were given nor even a discount or refund. Your outsourcing companies dont have a clue what they are doing. I wont rent from them again. When we went to drop off the truck the man who handles the uhaul truck rentals was not even there so we had to speak over the phone which he did correct the payment. I'm completely disappointed with uhaul today. Poor service to the max.

Samantha T.
Rating:

Customer did not leave a comment.

Linda S.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

They suck. No other words for it. It was at a gas station, which was poor judgement on my part. There was only one person who could actually do a transaction and she went missing for days after I turned it in, even when I went back to get my money back she wasn't there. It was supposed to be $66, but it turned out to be way more. Just don't go here, ok?

Rhonda J.
Rating:

This location is run out of a convenient store not a very professional local to represent Uhaul. I was Scheduled to pick my 24 ft. Truck up at the Pelham location but I was told they didn't have the 24ft truck that I call and reserved! Then someone from the Pelham location call me Monday morning asking where the truck was. I informed him that I took the truck back to the Hover location on Saturday, I pick the truck up on 5/8 in the gas tank. I bought it back on full. I lady at the Hoover location said she could not credit me for the extra fuel. You better believe if I had bought it back below 5/8 she would have changed me!! I was told the bill would be 298.77 why I was charged 376 I'm not sure. I will look for a different company next time!!

Mark W.
Rating:

Language was an issue at both locations but in both cases, another person helped who was more fluent

destiny M.
Rating:

First of all, when I say I'm moving and the place sets it up for me and tells me I can return it anywhere in the area then the other location says they set it up as in town rental so therefore I have to return it at the location I picked it up at. Which charges me MORE gas and MORE per mile and I had to drive an additional 40 miles because of someone else's mistake. When I finally get back to this location the man said he will have the head lady call me. Since they made the mistake. That call NEVER happened. Then I finally get a receipt 5 days later saying it's an ADDITIONAL $96. This is about the WORST place and business. I'm highly upset and dissatisfied. I will NEVER use or recommend UHaul or this business ever again.

Clifford F.
Rating:

Customer did not leave a comment.

Rosevelt M.
Rating:

Customer did not leave a comment.

ALICE W.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

Andrew B.
Rating:

Customer did not leave a comment.

Olivia T.
Rating:

Customer did not leave a comment.

William R.
Rating:

I was overcharged for gas when I brought it back where I was told to bring it back on per contract.

DIONE B.
Rating:

I drove exactly 12 miles and was charged for four gallons of gas. I told the employee that the tires were low and needed air. He pointed outside and told me the air pumps were out there. I'm renting a truck from this moron and he can't even air up the tires? NEVER AGAIN! It was like a customer service nightmare! My 24 yr. old son was with me and he even wanted to just leave and go somewhere else!

kelley H.
Rating:

Customer did not leave a comment.

erica W.
Rating:

The people there have a nasty attitude and smart mouth

joseph C.
Rating:

This should not be a U-Haul facility. It is a gas station/convenience store.

Linda N.
Rating:

The truck was filthy and hard to drive. Absolutely no customer service.

Paul S.
Rating:

Customer did not leave a comment.

Gary J.
Rating:

I'd like to know why my reservation was “updated” from a location near me to a location 15 miles away.

Adam B.
Rating:

Customer did not leave a comment.

Patricia M.
Rating:

Check out the trucks and equipment that's on and in the truck before you rent them out.

Gwendolyn H.
Rating:

Customer did not leave a comment.

Marquaia S.
Rating:

Customer did not leave a comment.

Paul M.
Rating:

I left a small piece of carpet in back on purpose. Thought it might be useful for the next renter. Charged me a $40 dollar cleaning fee. What a rip-off!!! Also, moving help that I reserved in hover didn't show. Need a refund!!

John D.
Rating:

Customer did not leave a comment.

Judy S.
Rating:

Customer did not leave a comment.

Gregory M.
Rating:

Customer did not leave a comment.

MIke D.
Rating:

Customer did not leave a comment.

Geoffrey P.
Rating:

Customer did not leave a comment.

Mark T.
Rating:

Truck was not clean. Debris left in back of truck. Some blankets dirty

Bill W.
Rating:

Windshield bug spattered and dirty. No washer fluid in reservoir. Person following me said there appeared to be something wrong with brake lights and turn signals - strength/brightness varied.

Brandi M.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

kim P.
Rating:

Customer did not leave a comment.

Andrew G.
Rating:

Very easy to check out, location was also gas station so filled up at pump and turned keys over to store clerk. First time user but loved how U haul rental locations are seemingly everywhere. Most convenient to use!

Tamara S.
Rating:

Customer did not leave a comment.

JAMES C.
Rating:

The van I used did not record the fuel correctly. When trying to fill the van half way the needle malfunctioned forcing me to fill the tank. When asking for a refund or instructions on how to return my over fill amount I was given a number 800 468 4285. The person at that number told me they were not in my city and they could not help me. I intend on filing a corporate complaint to have my over payment returned

Bruce B.
Rating:

Customer did not leave a comment.

Marsy M.
Rating:

The associate did not have any experience with U-Haul so it took the process longer. The Hoover Monach location is a very tight spaced area for a 20 ft truck without room to drive comfortably. I had issues with getting the keys due to miscommunication by representatives failing to mention that it closes at 5pm yet they reserved me for 6:30pm without mentioning the steps on using the 24 hour service I later found out about. This entire process was not effortless and did not make my moving easier as your slogan states.

Brittany B.
Rating:

The guy (Andy Echols) on call for this location was AWESOME, AMAZINGLY HELPFUL, and really saved me from a horrible experience otherwise. He answered every time I called, answered my questions, was willing to help me by extending the truck, and had a great attitude. He helped me with the following problems: 1. I couldn't find the order I placed online even with the reservation number, phone number, name, email, etc. 2. The man in the gas station didn't speak English and was not able to help in anyway (even though he was the one that was supposed to give me my key and dolly) until we called Andy who had to call another girl and we finally got it worked out. 3. I had to go back for the dolly that was supposed to be included (also probably caused by communication barriers). Overall, I will never use the online process again. It is too much trouble and I've had MUCH better experiences when dealing with an actual u- haul site. I cannot say enough how much I appreciate Andy for all of his help.

Hardik P.
Rating:

Customer did not leave a comment.

James J.
Rating:

Customer did not leave a comment.

Shawn M.
Rating:

Customer did not leave a comment.

Julia B.
Rating:

Thank you so much. Very nice lady that helped me! Definitely will use them again

Brian P.
Rating:

Customer did not leave a comment.

Richard D.
Rating:

There was a great deal of confusion about my reservation. The person had no knowledge of it, and spoke very little English. To say it was difficult is an understatement.

terry Y.
Rating:

Had trouble communicating with the proprietor. Very loud music was playing in the establishment and it was hard to hear and understand him.

amy S.
Rating:

Customer did not leave a comment.

Christopher G.
Rating:

Customer did not leave a comment.

RYAN L.
Rating:

Customer did not leave a comment.

Vincent T.
Rating:

Customer did not leave a comment.

Timeka D.
Rating:

Very nice and helpful associate

Doug G.
Rating:

Customer did not leave a comment.

Brian R.
Rating:

Very helpful and responsive staff at the Monarch location which may be picking up and dropping off the truck a breeze! Thank you so much for your help…

No reviews have been submitted for this location.

Back
To Top